Tile by Life360 Mate Bluetooth Tracker User Manual

1. Introduction

The Tile by Life360 Mate Bluetooth Tracker is designed to help you easily locate your everyday items such as keys, bags, and more. This compact device connects to your smartphone via Bluetooth, allowing you to ring your misplaced items or view their last known location on a map within the Life360 app. It also features a convenient function to find your phone, even when silenced, and an SOS alert capability for enhanced safety.

Image: A 4-pack of Tile Mate Bluetooth trackers, showcasing their compact, square design with a central button and a small loop for attachment.

2. What's in the Box

Your Tile Mate package includes the following items:

• 4 x Tile Mate, Black

3. Setup Guide

Follow these steps to set up your Tile Mate and begin tracking your items:

1. Download the Life360 App: The Tile Mate requires the Life360 app to function. Download the free Life360 app from your device's app store (available for both iOS and Android).
2. Create an Account: Open the Life360 app and follow the on-screen instructions to create a new account or log in if you already have one. Account registration and acceptance of Life360's Terms of Service and Privacy & Cookie Policy are required.
3. Add Your Tile: In the Life360 app, navigate to the section for adding new devices or items. Follow the prompts to pair your Tile Mate with your smartphone via Bluetooth. Ensure Bluetooth is enabled on your phone.
4. Attach Your Tile: Easily attach the Tile Mate to your desired items such as keys, backpacks, purses, water bottles, or speakers. The Tile Mate is designed for direct attachment without requiring additional accessories.

Image: A Tile Mate attached to a keychain, with a smartphone showing the Life360 app interface, illustrating how to protect and track items.

4. Operating Instructions

The Tile Mate offers several functionalities to help you keep track of your belongings and enhance your safety:

• Find Your Things:

  If you've misplaced an item with a Tile Mate attached, open the Life360 app and select the Tile you wish to find. Tap the "Find" button to make your Tile ring loudly, helping you locate it quickly. You can also view its last known location on the app's map.

  

  Image: A Tile Mate on a keychain, with musical notes emanating from it, and a smartphone displaying the Life360 app with a "Find" button, demonstrating how to ring your Tile.

• Find Your Phone:

  If your phone is hiding under a cushion or out of sight, simply double-press the button on your Tile Mate. Your phone will ring, even if it's on silent mode, making it easy to find.

  

  Image: A hand pressing the button on a Tile Mate, with a smartphone displaying a notification indicating that the Tile is ringing the phone, even when silenced.

• Stay Safe with SOS:

  In unsafe situations, you can discreetly trigger an SOS alert. Press the button on your Tile Mate three times to send an alert to your Life360 Circle, notifying your loved ones of your location and that you need assistance. This feature requires the Life360 app and account registration.

  

  Image: A hand pressing the Tile Mate button, with red concentric circles indicating an activated SOS alert, designed to send a discreet alert to family and friends.

• Track Your Things with Life360:

  Integrate your Tile Mate with the Life360 app to see all your tracked items and family members on the same map. This provides a comprehensive overview and helps everyone in your Life360 Circle track down lost items.

  

  Image: A smartphone screen showing the Life360 app map, displaying various tracked items and family members' locations, emphasizing the integrated tracking feature.

5. Maintenance

To ensure the longevity and optimal performance of your Tile Mate, consider the following:

• Battery Life: The Tile Mate features a long-lasting battery with up to 3 years of life.
• Battery Replacement: Please note that the battery in the Tile Mate is not replaceable. Once the battery life is depleted, the device will need to be replaced.
• Water Resistance: The Tile Mate is water resistant with an IP68 rating, meaning it can withstand splashes and brief immersion. However, it is not recommended for prolonged submersion.
• Cleaning: Wipe the Tile Mate with a soft, dry cloth to remove dust or dirt. Avoid using harsh chemicals or abrasive materials.

6. Troubleshooting

If you encounter issues with your Tile Mate, try the following troubleshooting steps:

• Tile Not Connecting:
  • Ensure Bluetooth is enabled on your smartphone.
  • Make sure your Tile Mate is within the 350-foot (105m) Bluetooth range of your phone.
  • Restart the Life360 app.
  • Restart your smartphone.
  • Check if the Tile Mate battery is depleted (though it has a long life, this could be a factor if it's an older device).
• Tile Not Ringing:
  • Verify that the volume on your smartphone is turned up and not on silent when trying to ring your phone from the Tile.
  • Ensure the Tile is properly connected in the Life360 app.
• SOS Alert Not Working:
  • Confirm that you have the Life360 app installed and are logged into your account.
  • Ensure your Life360 Circle members have the app and notifications enabled.
  • Double-check that you are pressing the Tile button three times quickly and distinctly.
• App Issues:
  • Update the Life360 app to the latest version.
  • Clear the app's cache (Android) or reinstall the app (iOS/Android) if persistent issues occur.
  • Ensure your phone's location services are enabled for the Life360 app.

7. Specifications

8. Warranty and Support

For detailed warranty information and product support, please visit the official Tile website at tile.com. You can also find extensive support resources and FAQs within the Life360 app.

For any issues related to the Life360 app or your Life360 account, please refer to the Life360 support channels.