Hyperice JPN11-ST

Hyperice Normatec Elite Standard Size Cordless Recovery System Instruction Manual

Model: JPN11-ST

1. Introduction

This manual provides essential information for the safe and effective use of your Hyperice Normatec Elite Standard Size Cordless Recovery System. Please read all instructions carefully before operating the device. Retain this manual for future reference.

Hyperice Normatec Elite Standard Size Cordless Recovery System

Image 1.1: The Hyperice Normatec Elite Standard Size Cordless Recovery System, featuring two black compression boots with integrated control units.

2. Safety Information

Always follow basic safety precautions when using electrical products to reduce the risk of fire, electric shock, or injury. This device is intended for personal use as a dynamic air compression massage system. Consult a physician before use if you have any medical conditions, including but not limited to: pregnancy, deep vein thrombosis, heart conditions, or open wounds.

2.1 Legal Disclaimer

Statements regarding dietary supplements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition. This product is not a medical device and should not be used as such.

3. Package Contents

Verify that all items are present in your Normatec Elite package:

  • Normatec Elite Leg Attachments (2)
  • Power Supply (24V wall charger)
  • Drawstring Bag (for storage and transport)
Contents of Normatec Elite package

Image 3.1: Included items: two Normatec Elite leg attachments, a power supply, and a drawstring bag.

4. Product Overview

The Normatec Elite system consists of two leg attachments, each with an integrated control unit. These units provide dynamic compression massage to the legs, designed to temporarily increase circulation and reduce muscle pain and aches.

Close-up of Normatec Elite control unit

Image 4.1: A close-up view of the integrated control unit on the Normatec Elite leg attachment, showing buttons for level, time, and ZoneBoost.

5. Setup and Sizing

5.1 Charging the Device

Before first use, fully charge both leg attachments using the provided 24V wall charger. The battery indicator lights on the control unit will show charging status. A full charge provides up to 4 hours of operation.

5.2 Fitting the Leg Attachments

Ensure the Normatec Elite fits comfortably and securely. Refer to the size chart below to confirm compatibility based on your inseam, height, and thigh circumference.

Normatec Elite size chart

Image 5.1: Normatec Elite size chart, indicating standard size fits inseams 31"-35", heights 5'4"-6'3", and thigh circumference up to 30" max.

To measure your inseam, measure from just below your crotch to your ankle. For thigh circumference, measure around the fullest part, typically mid-thigh.

  1. Sit down and slide your legs into the attachments.
  2. Zip up each attachment completely. Ensure a snug but comfortable fit.

6. Operating Instructions

The Normatec Elite features intuitive controls on each leg attachment and can be further customized via the Hyperice App.

Person relaxing with Normatec Elite boots

Image 6.1: A person relaxing on a couch while using the Normatec Elite leg attachments, demonstrating typical use.

6.1 Powering On/Off

  • To power on: Press and hold the power button on each control unit until the lights illuminate.
  • To power off: Press and hold the power button on each control unit until the lights turn off.

6.2 Starting a Session

  1. Once powered on, the devices will automatically synchronize using HyperSync technology, ensuring a symmetrical massage.
  2. Use the '+' and '-' buttons to adjust the compression level (1-7). Level 1 is the lowest, 7 is the highest.
  3. Press the 'Start/Stop' button to begin the compression cycle.
  4. The default session duration is 15 minutes. You can adjust this via the Hyperice App.

6.3 Advanced Features (via Hyperice App)

Connect your Normatec Elite to the Hyperice App via Bluetooth for enhanced control and customization:

  • Bluetooth Pairing: Ensure Bluetooth is enabled on your mobile device. Open the Hyperice App and follow the on-screen instructions to pair your Normatec Elite.
  • Customization: Adjust pressure levels, treatment length, and access additional personalization features.
  • ZoneBoost Technology: Apply extra time and pressure to a specific zone for targeted recovery. This feature is accessible through the Hyperice App.

7. Maintenance

7.1 Cleaning

Wipe down the exterior of the leg attachments with a damp cloth. Do not submerge the device in water or use harsh chemicals. Ensure the device is completely dry before storage or next use.

7.2 Storage

Store the Normatec Elite in its drawstring bag in a cool, dry place away from direct sunlight. Avoid placing heavy objects on the attachments.

7.3 Battery Care

To prolong battery life, avoid fully discharging the battery frequently. Charge the device regularly, even if not in use for extended periods.

8. Troubleshooting

Refer to the table below for common issues and their solutions.

Troubleshooting guide for Normatec Elite Legs

Image 8.1: Troubleshooting table for Normatec Elite Legs, detailing common problems, possible causes, and solutions.

ProblemPossible CausesSolutions
The device does not start
  • Power is not turned on
  • Charger is not securely connected
  • Press the power button to turn the control unit on.
  • Check that the battery is charged or that the charger is securely connected to the Normatec Elite Legs control unit and the electrical outlet.
  • Check that the wall outlet works.
The attachment does not inflate
  • The session has not been started
  • The attachment has been damaged
  • Check that the Start/Stop LED is ON and the timer is counting down. If not, press Start/Stop button to start or resume session.
  • Check that there is no air leak error message on the display screen.
The device stopped pumping
  • The session has been stopped or ended
  • Check that the Start/Stop LED is ON and the timer is counting down. If not, press Start/Stop button to start or resume session.
  • Check that there is no air leak error message on the display screen.
  • Check that there is no Low Battery message on the display screen.
Message: Air Leak
  • Air leak
  • Check for punctures in the attachment.
Message: Low Battery
  • Battery needs to be charged
  • Plug in the control unit to charge the battery.
Cannot establish or maintain a Bluetooth connection
  • Bluetooth is turned off on mobile device
  • Turn on Bluetooth on mobile device attempting to connect with the Normatec Elite Legs.
Devices not syncing settings and/or treatment
  • Devices are not paired
  • Check that the white pairing indicator light is illuminated on both devices. If not, your devices are not paired. Follow the "Using HyperSync" instructions in the Operating Instructions to pair your devices.

9. Specifications

FeatureDetail
Product Dimensions40.5 x 15 x 2.25 inches; 7.4 Pounds (total)
Item Model NumberJPN11-ST
Batteries1 Lithium Ion batteries required (included)
ManufacturerHyperice
Use forLegs
Power SourceBattery Powered
MaterialPlastic, Fabric
Item Weight7.4 Pounds (total)
Battery LifeUp to 4 hours
Compression Levels7 levels
ConnectivityBluetooth (Hyperice App compatible)
TechnologyHyperSync, ZoneBoost
TSA ApprovedYes, for carry-on

10. Warranty and Support

Hyperice products are manufactured to high-quality standards. For information regarding warranty coverage and to access customer support, please visit the official Hyperice website or contact their customer service department. Keep your proof of purchase for warranty claims.

© 2025 Hyperice. All rights reserved.

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