HOCANFLO FLO800
HOCANFLO 800W Macerator Pump User Manual
Model: FLO800
1. Introduction
This manual provides comprehensive instructions for the installation, operation, and maintenance of your HOCANFLO 800W Macerator Pump. This high-efficiency sewerage pump is designed for basement upflush systems, allowing the addition of toilets, sinks, laundry facilities, and other fixtures in locations below the main sewer line or where gravity drainage is not feasible. Please read this manual thoroughly before installation and use to ensure safe and efficient operation.
2. Safety Instructions
Always observe the following safety precautions to reduce the risk of injury, electric shock, or damage to the pump.
- Electrical Safety: Ensure the pump is connected to a properly grounded electrical outlet. Do not operate the pump with a damaged cord or plug. Disconnect power before performing any maintenance or service.
- Installation: Installation must comply with all local plumbing and electrical codes. Ensure proper ventilation around the pump.
- Prohibited Materials: Do not flush foreign objects such as sanitary napkins, wet wipes, rags, plastic bags, metal objects, or harsh chemicals into the system. These can cause blockages and damage the macerating blades.
- Water Temperature: Do not pump water hotter than 104°F (40°C).
- Maintenance: Only perform maintenance as described in this manual. For complex issues, consult a qualified technician.
3. Product Overview
3.1 Key Features
- Efficient 800W Maceration Power: Equipped with a robust 800W copper-wire motor for effective waste pulverization and removal.
- Multiple Inlets & Outlets: Features 4 water inlets and 2 drainage outlets, allowing connection to various fixtures like toilets, sinks, showers, and washing machines.
- Convenient Maintenance Access: Designed with a micro switch and a top access maintenance cover for easy operation and clearing of blockages without full disassembly.
- Durable & Low-Noise Operation: Constructed with high-quality polypropylene (PP) materials and a copper wire motor, ensuring reliable performance with a noise level below 39 decibels.
- Flexible Drainage Options: Offers both upper and left water outlets, providing flexibility in installation and drainage routing.
- Integrated Deodorization: Includes features for ventilation pipe deodorization and activated carbon deodorization to maintain fresh air.
3.2 Components and Connections

Figure 3.2.1: Front view of the HOCANFLO 800W Macerator Pump, highlighting its compact design and the 2-year limited warranty.

Figure 3.2.2: The 800W Macerator Pump suitable for wide applications including washing machines, toilets, and shower rooms.

Figure 3.2.3: Detailed view of the internal motor and pump assembly, showcasing the robust construction.

Figure 3.2.4: Close-up of the stainless steel impeller blades, designed for powerful cutting and preventing clogging.

Figure 3.2.5: Illustration of the stainless steel impeller blades and the professional check valve, ensuring sewage does not return.

Figure 3.2.6: Overview of the 4 water inlets and 2 drainage outlets, detailing connection points for various fixtures.

Figure 3.2.7: Illustration of the flexible drainage options, including both upper and left water outlets for versatile installation.

Figure 3.2.8: Depiction of the multifunctional deodorization system, utilizing both ventilation pipe and activated carbon for air freshness.
4. Installation
Proper installation is crucial for the efficient and long-term operation of your macerator pump. Refer to the diagrams below for guidance.
4.1 General Installation Guidelines
- Position the pump on a stable, level surface near the fixtures it will serve.
- Ensure adequate space for maintenance access around the unit.
- Connect all inlet pipes from the fixtures (toilet, sink, shower, washing machine) to the designated inlets on the pump.
- Connect the discharge pipe from the pump to the main sewage line.
- Ensure all connections are secure and watertight to prevent leaks.
- The pump is designed for vertical pumping up to 36 feet and horizontal pumping up to 328 feet.
4.2 Pipe Connection Best Practices

Figure 4.2.1: Important guidelines for pipe installation to ensure optimal performance and prevent issues.
- The pipe connecting to the sewage outlet should be extended and raised above the main sewage pipe to avoid backflow.
- Please refrain from disposing of objects such as key chains, sanitary napkins, plastic bags, or sharp blades into the system.
- The pump receives wastewater through a gravitational system and does not use a vacuum for water intake. All incoming pipes must have a slight downward slope (1/4" per foot) to ensure proper drainage. Similarly, all horizontal pipes connected to the immersion device must also have a slight downward slope to allow for smooth drainage when the pump is turned off.
- It is recommended to first install the pipes vertically and then horizontally. Whenever possible, try to avoid using right-angle elbows to minimize resistance.

Figure 4.2.2: Maximum vertical and horizontal pumping distances for the HOCANFLO 800W Macerator Pump.
5. Operation
The HOCANFLO 800W Macerator Pump operates automatically. Once properly installed and connected to power, the pump will activate when wastewater enters the unit, macerating solids and pumping the effluent to the main drainage system.
- Automatic Activation: The pump is equipped with a micro switch that detects the water level. When the water level rises to a certain point, the pump automatically starts.
- Emergency Start Switch: In case of a malfunction or for testing purposes, an emergency start switch may be present (refer to Figure 3.2.6). Use this switch with caution and only when necessary.
- Quiet Operation: The 800W copper wire motor is designed for low noise levels, typically below 39 decibels, ensuring minimal disturbance.
6. Maintenance
Regular maintenance ensures the longevity and optimal performance of your macerator pump.
6.1 Routine Checks
- Periodically inspect all connections for leaks.
- Ensure the area around the pump is clean and free of debris.
- Check the deodorizer feature and replace activated carbon as needed to maintain air freshness.
6.2 Clearing Blockages
The pump features a convenient top access maintenance cover for clearing blockages.
- Disconnect Power: ALWAYS unplug the pump from the electrical outlet before attempting any maintenance.
- Access Cover: Locate and open the top access maintenance cover.
- Remove Foreign Objects: Carefully inspect the macerating blades and remove any foreign objects that may be causing a blockage. You may need to gently stir the blades to dislodge debris.
- Close Cover: Once cleared, securely close the maintenance cover.
- Reconnect Power: Plug the pump back into the electrical outlet.
This design allows for blockage removal without having to dismantle the entire water pump, preventing sewage spills.
7. Troubleshooting
This section addresses common issues you might encounter with your macerator pump. For problems not listed here, contact customer support.
| Problem | Possible Cause | Solution |
|---|---|---|
| Pump does not start. | No power; Micro switch malfunction; Motor issue. | Check power connection and circuit breaker. Ensure micro switch is not obstructed. If problem persists, contact support. |
| Pump runs continuously or frequently. | Leak in system; Check valve issue; Micro switch stuck. | Inspect all plumbing for leaks. Check the check valve for proper function. Inspect micro switch for debris. |
| Pump is noisy or vibrates excessively. | Foreign object in macerator; Worn bearings; Improper installation. | Disconnect power and clear any foreign objects from the macerator blades (refer to Maintenance). Ensure pump is installed on a level surface. |
| Water not draining or slow drainage. | Blockage in pipes or macerator; Insufficient slope in gravity pipes. | Clear blockages from macerator and discharge pipes. Verify correct pipe slopes as per installation guidelines. |
| Odor from unit. | Deodorizer needs replacement; Poor ventilation. | Replace activated carbon in deodorizer. Ensure proper ventilation of the system. |
8. Specifications
| Attribute | Detail |
|---|---|
| Model Number | FLO800 |
| Power Source | Corded Electric |
| Wattage | 800 watts |
| Material | Polypropylene (PP) |
| Color | White |
| Item Weight | 20.2 pounds |
| Package Dimensions | 19.41 x 16.89 x 8.7 inches |
| Max Vertical Pumping | 36 ft (11 meters) |
| Max Horizontal Pumping | 328 ft (100 meters) |
| Noise Level | Below 39 decibels |
| Inlets | 4 |
| Outlets | 2 |
9. Warranty and Support
9.1 Limited Warranty
The HOCANFLO 800W Macerator Pump comes with a 2-Year Limited Warranty from the date of purchase. This warranty covers defects in materials and workmanship under normal use. It does not cover damage resulting from improper installation, misuse, abuse, neglect, accident, or unauthorized repairs.
9.2 Customer Support
For technical assistance, warranty claims, or any questions regarding your HOCANFLO product, please contact our customer support team. You can find more information and contact details on the official HOCANFLO store page:
Visit the HOCANFLO Store on Amazon
Please have your model number (FLO800) and purchase date available when contacting support.
10. Official Product Videos
No official product videos from the seller were found that meet the criteria for inclusion in this manual (e.g., m3u8 format with "Seller" creator type, or relevant "preview" videos).
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