Retekess TD163 Wireless Restaurant Pager System User Manual

1. Introduction

The Retekess TD163 is a wireless paging system designed for restaurants, food courts, cafeterias, and hotels to enhance customer service and operational efficiency. This system allows customers to wait comfortably while being notified when their order is ready.

This image displays the complete Retekess TD163 system, featuring the transmitter base with two stacks of 15 pagers each, totaling 30 pagers, and two individual pagers.

2. Package Contents

Please check the package contents upon receipt to ensure all items are present:

• 1 x Transmitter
• 30 x Pagers
• 1 x Power Adapter
• 1 x User Manual

The package includes one transmitter, 30 pagers, one power adapter, and one user manual.

3. Product Features

• 30 Pagers and Dual Charging Station: The system includes 30 pagers and a dual charging station, allowing all pagers to be charged simultaneously.
• Extended Working Range: The system offers a working range of up to 500 meters (1640 feet) in open areas.
• 31 Prompt Modes: Pagers feature customizable prompt modes including buzzer, vibration, and flash, with various speed settings.
• Adjustable Reminder Time: The prompt duration can be adjusted from 0 to 250 seconds, or set to continuous reminder.
• Expandable System: The system supports adding up to 998 pagers, allowing for future expansion.
• Multiple Keyboards Support: A single pager can work with multiple keyboard transmitters, enabling calls from different locations.
• One-Key Shutdown: All pagers can be turned off simultaneously from the transmitter.
• Sensitive Touch Keypad: The transmitter features a sensitive, IP33 water-resistant touch keypad for easy operation and cleaning.
• Low Power Reminder: Pagers provide an indicator for low battery status.

The Retekess TD163 Wireless Paging System is designed to manage high customer traffic efficiently with its 30 pagers, 31 prompt modes, 500m working range, one-to-many functionality, and low battery alarm.

The system offers an extended working range of up to 500 meters (1640 feet) in open areas, allowing customers to wait comfortably.

The pagers support 31 customizable prompt modes, combining vibration, buzzer (slow, medium, fast), and flash (slow, breathing light, fast) options.

The system offers 31 prompt tones, with adjustable prompt speed, including buzzer, vibration, and flash options.

Each pager has a 300mAh battery capacity, requiring approximately 4 hours for a full charge and providing 18-20 hours of standby time.

The system is expandable, allowing the addition of up to 998 pagers to accommodate growing business needs.

The transmitter features an IP33 water-resistant touch keyboard, making it easy to clean and maintain.

4. Setup Instructions

1. Unpack and Connect: Remove all components from the packaging. Connect the power adapter to the transmitter and plug it into a power outlet.
2. Charge Pagers: Place the pagers onto the charging bases. The pagers will flash while charging and remain steadily lit when fully charged. The system allows 30 pagers to be charged simultaneously.
3. Initial Setup: The pager system is pre-configured for immediate use (plug-and-play). No complex settings are required out of the box.
4. Familiarize with Transmitter Panel: The transmitter panel includes a digital display, number keys (0-9), a back key, and an OK key for input and confirmation.

The system is designed for plug-and-play operation, requiring no complex setup procedures out of the box.

The system features a dual charging base, allowing 30 pagers to be charged simultaneously.

The transmitter panel includes a digital display, number keys for input, a back key, and an OK key for confirmation.

5. Operating Instructions

1. Distribute Pagers: When a customer places an order, give them a numbered pager.
2. Call Pager: When the order is ready, enter the pager number on the transmitter's keypad and press the 'Call' or 'OK' button. The corresponding pager will activate its set prompt mode (vibration, buzzer, or flash).
3. Customer Notification: The customer receives the notification and returns to collect their order.
4. Return Pager: The customer returns the pager to the designated area.
5. One-Key Shutdown: To turn off all pagers simultaneously, press '999' on the transmitter keypad, then press the 'Call' or 'OK' button.
6. Multiple Transmitters: The system supports one pager working with multiple transmitters. This allows different service points to call the same pagers.

The operating steps involve customers taking a pager, waiting for their order, being called via the pager, and returning the pager.

All pagers can be turned off simultaneously by pressing '999' followed by the call button on the transmitter.

6. Maintenance

• Charging: Ensure pagers are regularly charged. The indicator light flashes during charging and stays solid when fully charged.
• Low Power Reminder: Pagers will display "Lo" when the battery is low, indicating they need to be placed on the charging base.
• Cleaning: The transmitter's touch keypad is IP33 water-resistant, allowing for easy cleaning with a damp cloth. Avoid harsh chemicals.
• Storage: Store the system in a cool, dry place when not in use for extended periods.

Pagers provide a low power reminder, indicated by "Lo" on the display, to ensure timely recharging.

7. Troubleshooting

If you encounter issues with your Retekess TD163 system, please refer to the following common solutions:

• Pager Not Responding:
  • Ensure the pager is fully charged.
  • Verify the pager number entered on the transmitter is correct.
  • Check if the pager is within the operating range of the transmitter.
• Short Operating Range:
  • Ensure there are no significant obstructions (e.g., thick walls, metal structures) between the transmitter and pagers.
  • Avoid placing the transmitter near other electronic devices that may cause interference.
• Transmitter Not Powering On:
  • Check if the power adapter is securely connected to both the transmitter and the power outlet.
  • Verify the power outlet is functional.

For further assistance, please contact customer support.

8. Specifications

This image provides the dimensions for both the transmitter (270mm x 90mm x 25mm) and an individual pager (80mm diameter x 12mm height).

A single pager measures 80mm (3.15 inches) in diameter.

9. Warranty and Support

• Warranty: The product comes with a 12-month warranty.
• Customer Support: Retekess offers 24-hour customer support for any inquiries or issues.
• Returns: A 31-day refund/replacement policy is available.

For support, please refer to the contact information provided with your purchase or visit the official Retekess website.