1. Introduction
This manual provides essential information for the safe and efficient installation, operation, and maintenance of your Schneider Electric Smart Wallbox Schneider Charge EVH5A11N2C7. This wall-mounted charging station is designed for electric vehicles and complies with the IEC61851-1 standard. It is suitable for private use at home, including garage or outdoor wall installations.
The Schneider Charge offers a rated output power of 11 kW and features a 7-meter fixed T2 cable. It includes built-in protection against DC fault current (RDC-DD) and can be controlled via the Wiser Home app for remote management and real-time insights.
Figure 1: Front view of the Schneider Electric Smart Wallbox Schneider Charge EVH5A11N2C7.
2. Safety Information
Please read all safety instructions carefully before installation and operation. Failure to follow these instructions may result in electric shock, fire, or serious injury.
- Installation must be performed by a qualified electrician in accordance with all local and national electrical codes and regulations.
- Do not attempt to open, disassemble, or modify the charging station. There are no user-serviceable parts inside.
- Ensure the power supply to the charging station is disconnected before any installation or maintenance work.
- Do not use the charging station if the cable, plug, or unit itself is damaged.
- Keep children and pets away from the charging station during operation.
- The operating temperature range is between -35°C and 55°C. Do not operate outside this range.
- The unit has an IP55 protection grade (dust and water resistant) and IK10 protection grade (impact resistant).
3. Package Contents
Verify that all items are present in the package:
- Schneider Electric Smart Wallbox Schneider Charge EVH5A11N2C7 (with integrated 7m T2 cable)
- Mounting accessories (screws, wall plugs)
- Installation template
- User Manual (this document)
4. Setup and Installation
The Schneider Charge is designed for easy installation, typically taking less than 5 minutes for a qualified electrician. No special tools are required beyond standard electrical installation equipment.
4.1 Mounting the Wallbox
The wallbox can be mounted indoors or outdoors. Ensure the mounting surface is stable and capable of supporting the unit's weight (5.1 kg without cable). The unit dimensions are (W) 244 mm x (H) 352 mm x (D) 107 mm.
Figure 2: Back view of the wallbox, illustrating the mounting plate and cable entry points.
The design allows for cable access from the bottom, top, and rear for flexible installation. Wall spacers are included for installations on uneven surfaces.
Figure 3: Internal view showing robust power cabling and multiple cable entry options (bottom, top, rear).
4.2 Electrical Connection
The charging station requires a three-phase (3P+N) power supply. It operates at 16A at 400VAC with a frequency of 50Hz/60Hz. It is compatible with TN-S, TT, or IT grounding systems.
Connect the power supply according to the wiring diagram provided in the full installation guide (not included in this manual) and local electrical regulations. The integrated RDC-DD (Residual Direct Current Detecting Device) provides protection against DC fault currents.
4.3 App Integration (Wiser Home)
The Schneider Charge can be connected to the Wiser Home app for enhanced control and monitoring. This allows for remote control, real-time insights, and scheduling of charging sessions.
- Download the Schneider Electric Wiser Home mobile application from your device's app store.
- Follow the in-app instructions to add and configure your Schneider Charge wallbox.
- The charging station can connect to your internet home router via Wi-Fi or an RJ45 Ethernet cable.
Figure 4: Overview of Smart Charging features, including PV surplus charging, remote control, real-time insights, scheduling, and Wiser App compatibility.
The charging station can also integrate into Schneider Electric HEMS (Home Energy Management System) for comprehensive energy monitoring.
5. Operation
Operating the Schneider Charge is straightforward, whether directly or via the Wiser Home app.
5.1 Initiating a Charge
- Ensure your electric vehicle is parked safely near the charging station.
- Take the T2 charging cable plug from the wallbox and insert it into your vehicle's charging port.
- The charging process will typically start automatically. The LED indicator on the wallbox will change color to show the charging status.
Figure 5: An electric vehicle connected to the Schneider Charge wallbox for charging.
5.2 LED Indicator Status
The LED on the charging station indicates its current status:
- Blue: Standby or connected to the app.
- Green: Charging in progress.
- Red: Error or fault condition. Refer to the troubleshooting section.
5.3 Using the Wiser Home App
The Wiser Home app allows you to:
- Start and stop charging remotely.
- Monitor charging status and energy consumption in real-time.
- Schedule charging sessions to take advantage of off-peak electricity rates or PV surplus charging.
- Adjust the maximum power assigned to the charging vehicle based on household consumption.
The charging station also supports the OCPP 1.6 communication protocol for connection to third-party cloud monitoring devices.
6. Maintenance
The Schneider Charge is designed for minimal maintenance. Regular cleaning and inspection are recommended.
- Cleaning: Wipe the exterior of the charging station with a soft, damp cloth. Do not use abrasive cleaners or solvents. Ensure the unit is powered off before cleaning.
- Inspection: Periodically inspect the charging cable and plug for any signs of wear, damage, or fraying. If any damage is observed, discontinue use and contact a qualified electrician for repair or replacement.
- Firmware Updates: Ensure the wallbox firmware is kept up-to-date via the Wiser Home app to benefit from the latest features and security enhancements.
7. Troubleshooting
If you encounter issues with your Schneider Charge, refer to the following common problems and solutions:
- Charging does not start:
- Ensure the charging cable is securely connected to both the wallbox and the vehicle.
- Check the LED indicator for error codes (red light).
- Verify that the power supply to the wallbox is active.
- Check the Wiser Home app for any scheduled charging times or error messages.
- Red LED indicator:
- A red LED indicates a fault. Disconnect the vehicle, power cycle the wallbox (turn off and on at the circuit breaker), and try again.
- If the error persists, consult the Wiser Home app for specific error codes or contact customer support.
- App connectivity issues:
- Ensure your home Wi-Fi network is active and the wallbox is within range.
- Restart your home router and the wallbox.
- Verify that the Wiser Home app is updated to the latest version.
- If using an Ethernet cable, ensure it is securely connected.
For issues not covered here, please contact Schneider Electric customer support.
8. Specifications
| Feature | Detail |
|---|---|
| Model Number | EVH5A11N2C7 |
| Rated Output Power | 11 kW |
| Output Type | Fixed T2 Cable, 7 meters |
| Input Voltage | 400 VAC (3P+N) |
| Rated Charging Current | 16A |
| Frequency | 50Hz/60Hz |
| Grounding System Compatibility | TN-S, TT, IT |
| DC Fault Current Detection | RDC-DD (Residual Direct Current Detecting Device) |
| IP Protection Grade | IP55 |
| IK Protection Grade | IK10 |
| Operating Temperature | -35°C to 55°C |
| Product Dimensions (W x H x D) | 244 mm x 352 mm x 107 mm (0.28 x 9.61 x 13.86 inches) |
| Product Weight (without cable) | 5.1 kg (15.91 pounds) |
| Color | White (RAL 9003) and Green |
| Connectivity | Wi-Fi, RJ45 Ethernet, OCPP 1.6 |
9. Warranty and Support
For warranty information and customer support, please refer to the official Schneider Electric website or contact your local Schneider Electric representative. Keep your proof of purchase for warranty claims.
You can visit the official Schneider Electric store for more information: Schneider Electric Store
