MOUNTRAX BM-001

MOUNTRAX Shiatsu Back Massager with Heat

Model: BM-001 User Manual

Introduction

Thank you for choosing the MOUNTRAX Shiatsu Back Massager with Heat. This device is designed to provide targeted massage and heat therapy to help relieve muscle tension and discomfort in the back, neck, and shoulders. Please read this manual thoroughly before use to ensure safe and proper operation.

MOUNTRAX Shiatsu Back Massager with Heat and Remote

Image: MOUNTRAX Shiatsu Back Massager with Heat and Remote, highlighting neck support, dual-zone heating, 2 massage intensities, and versatile massage.

Safety Information

Please observe the following safety precautions to prevent injury or damage to the device:

  • Instructions for safe use and warnings for specific populations.
  • Do not use the massager while driving.
  • Consult a physician before use if you have medical conditions, are pregnant, or have a pacemaker.
  • Do not use on swollen, inflamed, or injured areas of the skin.
  • Keep out of reach of children.
  • Unplug the device when not in use and before cleaning.
  • Do not immerse the device in water or other liquids.
  • The device has an automatic timer (15 or 25 minutes) to prevent overuse and overheating. Do not exceed recommended usage times.

Statements regarding dietary supplements have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition.

Product Features

  • Shiatsu Massage: Features 4 bi-directional motion deep kneading massage nodes that mimic professional Shiatsu massage.
  • Soothing Heat Function: Unique dual-zone heating function with 2 heating levels (Low/High) to soothe muscle fatigue and promote circulation.
  • Customizable Intensity: Offers 2 massage intensities (Low/High) and adjustable massage direction.
  • Automatic Timer: Optional 15 or 25-minute automatic timer to prevent overuse.
  • Ergonomic Design: Upgraded design fits the curves of the back and neck for effective support.
  • Versatile Use: Can be used while sitting or lying down, suitable for neck, back, shoulders, abdomen, arms, thighs, and calves.
  • Portable: Compact dimensions (12.4 x 12.2 x 4.29 inches; 3.31 pounds) and includes a car adapter for travel.
  • Elastic Strap: Features an elastic strap with buckle for fixing to various chairs (office chair, gaming chair, etc.).
3D Deep Kneading Shiatsu Massage

Image: Illustration of 3D deep kneading Shiatsu massage with 4 nodes, bi-directional movement, 2 massage intensities, and large massage area.

Package Contents

  • MOUNTRAX Shiatsu Back Massager (Model BM-001)
  • AC Power Adapter
  • Car Adapter
  • User Manual

Setup

  1. Connect Power: Ensure the connection is tight, then connect the appropriate power adapter (AC for home/office, car adapter for vehicle) to the massager and a power source.
  2. Position Massager: Place the massager on the desired body part (neck, back, shoulders, etc.). The ergonomic design allows for comfortable positioning. For back use, adjust the position and angle for optimal comfort. For neck massage, lean back and tilt for a soothing, effective massage.
  3. Secure (Optional): If using on a chair, utilize the elastic strap with buckle to fix the massager securely.
Get Started in 3 Easy Steps

Image: Visual guide for 3 easy steps: Set up power connection, position for back (120°) or neck (15°-20°) massage, and power off.

Recommended Usage for Back and Neck

Image: Diagrams illustrating optimal positioning for full back, upper back, lower back, and neck massage.

Operating Instructions

The massager is controlled via a wired remote. Follow these steps to operate:

Easy To Operate Remote Control

Image: Woman relaxing with the massager, holding the remote control with labeled buttons for Power, Massage Intensity, Massage Direction, Timer, and Temperature Controller.

  1. Power On/Off: Press the Power Button (top button) to turn the massager on or off.
  2. Adjust Massage Intensity: Press the Massage Intensity Button (second button from top) to switch between Low and High intensity.
  3. Change Massage Direction: Press the Massage Direction Button (third button from top) to reverse the rotation direction of the massage nodes.
  4. Set Timer: Press the Timer Controller Button (fourth button from top) to select between 15 or 25-minute automatic shut-off.
  5. Control Heat: Press the Temperature Controller Button (bottom button) to turn the heating function on/off or switch between Low and High heat levels.

The massager can be used on various body parts:

Versatile Use of Massager

Image: Demonstrates versatile use on neck & shoulder, back, abdomen, arm, thigh, and calf.

For optimal heat therapy, the dual-zone heating function targets specific areas:

Soothing Heat Function

Image: Illustration of the soothing heat function with two heating zones and before/after effects on the back.

The massager is designed for use in various settings:

Massager Usage Scenarios

Image: Four scenarios showing the massager being used to relax at home, release work stress, ease fatigue, and relax before bed.

Massager as a Travel Companion

Image: Woman using the massager in a car, highlighting its portability, comfortable fabric, and included car adapter.

Demonstration Video

Video: A demonstration of the MOUNTRAX Massager for deep relief in the neck and shoulder tension, provided by Restoration Massage Center by Tim.

Maintenance

  • Cleaning: Disconnect the massager from the power source before cleaning. Wipe the surface with a soft, damp cloth. Do not use abrasive cleaners or immerse in water.
  • Storage: Store the massager in a cool, dry place away from direct sunlight when not in use. Avoid placing heavy objects on top of it.
  • Care: Do not attempt to disassemble or repair the massager yourself. Refer to qualified service personnel for any repairs.

Troubleshooting

Problem Possible Cause Solution
Massager does not turn on. Power cable not securely connected; no power from outlet. Check all power connections. Ensure the power outlet is functional.
Massage nodes stop moving during use. Overheating protection activated; power disconnection. Allow the device to cool down for 15-30 minutes. Ensure power cable remains connected during use.
Heat function is not working. Heat function not activated; device malfunction. Press the Temperature Controller button to activate heat. If issue persists, contact customer service.

Specifications

Feature Detail
Product Dimensions 12.4 x 12.2 x 4.29 inches
Item Weight 3.31 pounds (1.5 kg)
Item Model Number BM-001
Manufacturer MOUNTRAX
Target Use Body Part Back, Neck, Shoulder
Power Source Corded Electric
Special Features Heat
Massager Form Massage Pillow
Massage Therapy Technique Shiatsu
Water Resistance Level Not Water Resistant
Material Type Leather
UPC 699838247246

Warranty and Customer Support

MOUNTRAX provides 24x7 customer service for every customer, as well as reasonable and complete after-sales solutions. We are committed to resolving any issues you may have regarding our brand and products.

Please feel free to contact our customer service at any time. We are always on call to assist you.

For support, please refer to the contact information provided with your product packaging or visit the official MOUNTRAX website.

© 2026 MOUNTRAX. All rights reserved.

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