Logitech G502 Hero Gaming Mouse User Manual

1. Introduction

The Logitech G502 Hero Gaming Mouse is engineered for high-performance gaming, featuring the advanced HERO 25K sensor for exceptional precision and responsiveness. This manual provides essential information for setting up, operating, maintaining, and troubleshooting your G502 Hero mouse to ensure optimal performance.

Figure 1: Logitech G502 Hero Gaming Mouse

2. Package Contents

Verify that all items are present in your product packaging:

• Logitech G502 Hero Gaming Mouse
• Adjustable Weights (5x 3.6g)
• User Documentation

Figure 2: G502 Hero Mouse and its packaging

3. Setup

3.1 Connecting the Mouse

1. Connect the USB cable of the G502 Hero mouse to an available USB port on your computer.
2. The mouse will automatically be detected and basic functionality will be available.

3.2 Software Installation (Logitech G HUB)

For full customization and advanced features, download and install the Logitech G HUB software from the official Logitech website.

• Visit logitechg.com/ghub to download the latest version.
• Follow the on-screen instructions to complete the installation.

Figure 3: Logitech G HUB software interface for customization

3.3 Weight Customization

The G502 Hero allows you to adjust its weight and balance for personalized feel and glide.

1. Flip the mouse over and locate the magnetic weight door on the bottom.
2. Gently pull to remove the weight door.
3. Insert or remove the included 3.6g weights into the designated slots to achieve your desired balance.
4. Replace the weight door, ensuring it snaps securely into place.

Figure 4: Bottom of the G502 Hero with weight slots

4. Operating the Mouse

4.1 Button Overview

The G502 Hero features 11 programmable buttons designed for optimal control and customization.

Figure 5: Labeled diagram of G502 Hero programmable buttons

4.2 DPI Settings

The mouse utilizes the HERO 25K sensor, offering a DPI range from 100 to 25,600. You can adjust DPI settings on-the-fly using the dedicated DPI Up/Down buttons (G7/G8) or customize them further in Logitech G HUB.

4.3 Hyper-Fast Scroll Wheel

The G502 Hero is equipped with a dual-mode hyper-fast scroll wheel. Press the button directly below the scroll wheel to toggle between two modes:

• Click-to-Click Mode: Provides precise, notched scrolling for weapon selection or menu navigation.
• Hyper-Fast Mode: Allows for smooth, friction-free scrolling for quickly browsing long documents or web pages.

4.4 Programmable Buttons and Macros

Utilize the Logitech G HUB software to assign custom commands, macros, and system functions to any of the 11 programmable buttons. This allows for tailored control across different games and applications.

5. Maintenance

5.1 Cleaning

To maintain optimal performance and hygiene, regularly clean your G502 Hero mouse:

• Use a soft, lint-free cloth slightly dampened with water or a mild cleaning solution.
• Avoid harsh chemicals or abrasive materials.
• Clean the sensor area on the bottom of the mouse with a dry cotton swab.

5.2 General Care

Avoid exposing the mouse to extreme temperatures, direct sunlight, or excessive moisture. Handle the USB cable carefully to prevent damage.

6. Troubleshooting

If you encounter issues with your Logitech G502 Hero mouse, try the following steps:

• Mouse Not Responding: Ensure the USB cable is securely connected to your computer. Try a different USB port.
• Tracking Issues: Clean the mouse sensor and ensure you are using it on a suitable mouse pad or surface. Update Logitech G HUB software and mouse firmware.
• Button Malfunction: Check button assignments in Logitech G HUB. If the issue persists, try reinstalling the software.
• Software Not Detecting Mouse: Reinstall Logitech G HUB. Ensure your operating system is up to date.

For further assistance, refer to the Logitech support website or contact customer service.

7. Specifications

8. Official Product Videos

9. Warranty and Support

For warranty information, technical support, and additional resources, please visit the official Logitech support website:

• Logitech Support: support.logi.com

Please retain your proof of purchase for warranty claims.