Hikvision 2-Wire Video Intercom Kit - User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your Hikvision 2-Wire Video Intercom Kit, Model 38084. This system is designed for single-family homes, offering enhanced security and convenience through its 7-inch touchscreen monitor, FullHD outdoor camera, and seamless integration with the Hik-Connect mobile application. Please read this manual thoroughly before installation and use to ensure proper functioning and safety.

Figure 1: Hikvision 7-inch Video Intercom Monitor (Front View)

The image displays the front view of the Hikvision 7-inch video intercom monitor, featuring a large screen and the Hikvision logo at the bottom.

2. Safety Information

Always follow basic safety precautions to reduce the risk of fire, electric shock, and injury to persons.

• Electrical Safety: Installation must be performed by qualified personnel in accordance with all local electrical codes. Disconnect power before installation or servicing.
• Water and Moisture: Do not expose the indoor monitor to rain or moisture. The outdoor panel is IP65 rated for weather resistance but should not be submerged.
• Temperature: Operate the device within the specified temperature range.
• Cleaning: Use a soft, dry cloth for cleaning. Do not use liquid or aerosol cleaners.
• Interference: Avoid installing near sources of strong electromagnetic interference.

3. Package Contents

Verify that all components are present in the package:

• 7-inch Indoor Monitor (with WiFi)
• FullHD Outdoor Panel (with Camera and Night Vision)
• 4-Channel Distributor
• Mounting accessories (screws, wall plugs)
• User Manual (this document)
• 16 GB MicroSD Card (pre-installed or included for video storage)

Figure 2: Hikvision Outdoor Panel and Mounting Accessories

This image shows the Hikvision outdoor panel alongside its rain shield and a flush-mount box, illustrating the various mounting options available.

4. Setup and Installation

The Hikvision video intercom system utilizes a 2-wire installation method, simplifying wiring. Both the indoor monitor and outdoor panel are designed for surface mounting.

4.1 Outdoor Panel Installation

1. Choose Location: Select a suitable location near the entrance, ensuring the camera has a clear view of visitors. The panel is IP65 rated for outdoor use.
2. Mounting: Use the provided mounting bracket to mark drill holes on the wall. Drill holes, insert wall plugs, and secure the bracket.
3. Wiring: Connect the 2-wire cable from the distributor to the outdoor panel terminals. Ensure correct polarity.
4. Secure Panel: Attach the outdoor panel to the mounting bracket.

Figure 3: Hikvision Outdoor Panel (Front View)

This image shows the front of the Hikvision outdoor panel, featuring the FullHD camera, speaker grille, call button, and nameplate area.

4.2 Indoor Monitor Installation

1. Choose Location: Select an indoor location where the monitor is easily accessible and visible.
2. Mounting: Use the provided mounting plate to mark and drill holes. Secure the mounting plate to the wall.
3. Wiring: Connect the 2-wire cable from the distributor to the indoor monitor terminals.
4. Power Connection: Connect the monitor to a power source (mains electricity).
5. Secure Monitor: Attach the indoor monitor to the mounting plate.

Figure 4: Hikvision Indoor Monitor (Back View) and Mounting Plate

The image displays the rear of the Hikvision indoor monitor, showing its connection ports and the separate mounting plate used for installation.

4.3 System Wiring Diagram (General)

The 2-wire system connects the outdoor panel, indoor monitor, and the 4-channel distributor. The distributor manages power and data communication between the devices.

• Connect the outdoor panel to the distributor using a 2-wire cable.
• Connect the indoor monitor to the distributor using a 2-wire cable.
• Ensure the distributor is powered.
• For electric lock control, additional power may be required for the lock itself, connected via the outdoor panel.

4.4 WiFi Connection

After physical installation, power on the monitor. Navigate to the network settings on the 7-inch touchscreen to connect to your 2.4 GHz Wi-Fi network (802.11 b/g/n standard). This enables smartphone communication via the Hik-Connect app.

5. Operating Instructions

5.1 Indoor Monitor Functions

• Touch Screen: Navigate menus and control functions using the 7-inch touch screen.
• Intercom Function: Communicate with visitors at the outdoor panel or other indoor monitors (if expanded).
• Memory Function: The monitor supports a memory function, likely for capturing images or short video clips of visitors.
• SD Card Reader: A 16GB MicroSD card is included for storing recorded video streams.
• Ringtone Management: Choose from 3 available ringtones. Adjust volume or mute the ringtone as needed.
• Door Control: Use the monitor to remotely open an electric lock connected to the system.
• CCTV Camera Integration: The system can be expanded to integrate up to 16 CCTV cameras.

Figure 5: Hikvision Indoor Monitor (Front View)

This image shows the Hikvision 7-inch indoor monitor from the front, highlighting its sleek design and large display area.

5.2 Outdoor Panel Operation

• Call Button: Visitors press the single call button to initiate a call to the indoor monitor.
• FullHD Camera: Provides a 2MP (1920x1080p) video feed with a wide viewing angle (96°/180°).
• Night Vision: Integrated IR illumination ensures clear visibility even in low-light conditions.
• Nameplate: A space is provided for a nameplate or label.

Figure 6: Hikvision Outdoor Panel (Angled View)

An angled view of the Hikvision outdoor panel, showcasing its robust construction and integrated camera and call button.

5.3 Hik-Connect Mobile Application

Download the Hik-Connect app from your smartphone's app store. Once installed and configured with your system, you can:

• Receive calls from the outdoor panel on your smartphone.
• View live video from the outdoor camera.
• Remotely open the door.
• Access recorded video footage.

6. Maintenance

Regular maintenance ensures the longevity and optimal performance of your intercom system.

• Cleaning: Wipe the monitor screen and outdoor panel with a soft, damp cloth. Avoid abrasive cleaners.
• Firmware Updates: Periodically check for firmware updates via the Hik-Connect app or Hikvision's official website to ensure your system has the latest features and security patches.
• Cable Inspection: Periodically inspect all wiring for any signs of wear or damage.
• Outdoor Panel Lens: Keep the camera lens on the outdoor panel clean for clear video quality.

7. Troubleshooting

If you encounter issues, refer to the following common troubleshooting steps:

• No Power: Check all power connections and ensure the distributor is receiving power.
• No Video/Audio: Verify the 2-wire connections between the outdoor panel, monitor, and distributor. Ensure correct polarity.
• WiFi Connection Issues: Ensure your router is operating on 2.4 GHz. Re-enter WiFi credentials on the monitor. Check signal strength.
• Door Lock Not Opening: Confirm the electric lock has its own power supply if required. Check wiring from the outdoor panel to the lock.
• Poor Night Vision: Ensure the outdoor camera lens is clean and free from obstructions.

8. Specifications

9. Warranty and Support

For warranty information and technical support, please refer to the official Hikvision website or contact your local distributor. Keep your purchase receipt for warranty claims.

• Online Support: Visit www.hikvision.com for product documentation, FAQs, and support resources.
• Customer Service: Contact your retailer or authorized Hikvision service center for assistance.