1. Introduction
This manual provides essential information for the safe and efficient operation of your Tera EV Smart APP Charger, Model W01-AM-32A-G. Please read this manual thoroughly before installation and use, and retain it for future reference. This EV charger is designed for domestic use, offering flexible charging options via its integrated screen or a dedicated mobile application.
2. Safety Information
Important Safety Instructions:
- Always ensure the charger is installed by a qualified electrician in accordance with local electrical codes and regulations.
- Do not attempt to open, disassemble, or modify the charger. This may cause damage, electric shock, or fire.
- Keep the charging cable and connector clean and free from damage. Do not use if any part is damaged.
- Avoid exposing the charger to extreme temperatures or direct sunlight for prolonged periods.
- Ensure the charging cable is not a tripping hazard and is stored properly when not in use.
- This device is rated IP54, providing protection against dust and splashing water. While suitable for outdoor use, avoid submerging it in water.
The charger is CE and TÜV certified, adhering to European standard IEC 62196-2 for safety and performance.
Image: CE Certified Type 2 and CEE 3-Phase Plug with internal wiring diagram showing multiple layers of protection including overvoltage, undervoltage, overload, overtemperature, ground, earth leakage, and short circuit protection.
3. Package Contents
Verify that all items listed below are included in your package:
- Tera EV Charger Unit
- User Manual (this document)
- Mounting Plate
- Screws Set for installation
- Tools (e.g., Allen key)
- CEE 3-Phase Plug (pre-attached to cable)
- Type 2 Charging Cable (7m length)
Image: Contents of the Tera EV Charger package, including the charger unit, user manual, mounting plate, screw set, tools, and the CEE 3-phase plug with Type 2 cable.
4. Setup and Installation
The Tera EV Charger is designed for straightforward installation. However, for safety and compliance, professional installation by a certified electrician is strongly recommended.
4.1 Mounting the Charger
- Choose a suitable location for the charger, ensuring it is within reach of your vehicle's charging port and a power source. The location should be stable and able to support the charger's weight.
- Use the provided mounting plate as a template to mark drilling points on the wall.
- Drill holes and insert wall plugs (if necessary).
- Secure the mounting plate to the wall using the provided screws.
- Attach the charger unit to the mounting plate.
4.2 Electrical Connection
The charger requires a 400V, 3-phase power supply. The CEE 3-phase plug is pre-attached to the charging cable. Connect this plug to a compatible 3-phase CEE socket. Ensure the socket is properly grounded and protected by appropriate circuit breakers.
4.3 Initial Power-Up
Once physically mounted and electrically connected, switch on the power supply. The charger will perform a self-test, and the integrated LED indicators will show its operational status. The first time it is connected, the charger activates in Plug and Play mode.
Image: Tera EV charger mounted on a wall in rainy conditions, demonstrating its IP66 waterproof and dustproof rating for all-weather use.
5. Operating Instructions
The Tera EV Charger offers both manual control via its screen and remote control via a dedicated smartphone application.
5.1 Manual Charging (Plug and Play)
- Ensure the charger is powered on.
- Connect the Type 2 charging connector to your electric vehicle's charging port.
- The charger will automatically detect the vehicle and begin charging. The integrated LED indicators will show the charging progress.
5.2 Adjusting Current and Scheduling (Touch Screen)
The charger's touch screen allows you to adjust the charging current and set a charging schedule.
- Current Adjustment: On the screen, you can select from available current options (e.g., 16A, 20A, 24A, 32A) to match your vehicle's requirements or power supply capacity.
- Scheduled Charging: Set a desired charging duration (e.g., 1-12 hours) or a specific start time for charging to begin. This is useful for utilizing off-peak electricity rates.
Image: Tera EV charger screen showing options for current adjustment (16A, 20A, 24A, 32A) and schedule charging (1-12 hours).
5.3 App Control
For advanced control and monitoring, download the dedicated Tera EV Smart APP from your smartphone's app store. Follow the in-app instructions to pair your charger. The app allows you to:
- Start and stop charging remotely.
- Monitor charging status and energy consumption.
- Set and manage charging schedules.
- Adjust charging current.
Image: High-speed Type 2 charger graphic showing a car being charged, indicating 400V, up to 32A, and approximately 126 km range added per hour.
6. Maintenance
Regular maintenance ensures the longevity and safe operation of your EV charger.
- Cleaning: Periodically wipe the charger unit and cable with a soft, damp cloth. Do not use abrasive cleaners or solvents. Ensure the unit is powered off before cleaning.
- Cable Inspection: Regularly inspect the charging cable and connectors for any signs of wear, cuts, cracks, or damage. If any damage is found, discontinue use immediately and contact customer support.
- Storage: When not in use, coil the charging cable neatly and store it on the provided cable support to prevent tangling and damage.
Image: Comparison of EV charger cable management, showing a Tera charger with a universal cable holder and a Type 2 specific holder, emphasizing easy to hold, clean, and tidy storage.
7. Troubleshooting
If you encounter issues with your Tera EV Charger, refer to the table below for common problems and solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Charger not powering on | No power supply; tripped circuit breaker | Check the main power supply and circuit breaker. Ensure the CEE plug is fully inserted. |
| Charging not starting | Cable not properly connected; vehicle not ready to charge; scheduled charging active; fault detected | Ensure the Type 2 connector is securely plugged into the vehicle. Check vehicle's charging settings. Verify no schedule is active. Check charger display for error codes. |
| Slow charging speed | Current setting too low; vehicle limitation; power supply issue | Adjust the current setting on the charger screen or app. Consult your vehicle's manual for charging capabilities. Ensure the power supply is stable. |
| App connectivity issues | Bluetooth/Wi-Fi interference; incorrect pairing; app outdated | Ensure your phone's Bluetooth/Wi-Fi is enabled and close to the charger. Re-pair the device if necessary. Update the app to the latest version. |
| Error message on display | Internal fault; external issue (e.g., overtemperature, overvoltage) | Note the error code and refer to the specific error section in the full digital manual (if available) or contact customer support. Power cycle the charger by turning off and on the main power supply. |
If the problem persists after attempting these solutions, please contact Tera customer support.
8. Specifications
| Feature | Specification |
|---|---|
| Model Number | W01-AM-32A-G |
| Brand | Tera |
| Input Voltage | 400 Volts |
| Output Voltage | 400 Volts |
| Max Current | 32 A |
| Max Power | 22 kW |
| Connector Type | Type 2 |
| Cable Length | 7 meters |
| Ingress Protection (IP) Rating | IP54 (Dust and splash water protected) |
| Operating Temperature | -30 °C to 50 °C |
| Certifications | CE, TÜV (IEC 62196-2 compliant) |
| Item Weight | 8.14 Kilograms |
| Package Dimensions | 51.5 x 40.4 x 29.9 cm |
9. Warranty and Support
For warranty information, please refer to the documentation provided at the time of purchase or contact your retailer. Tera is committed to providing reliable products and customer satisfaction.
Customer Support:
If you have any questions, require technical assistance, or need to report an issue, please contact Tera customer support through the official website or your purchase platform. Please have your model number (W01-AM-32A-G) and purchase details ready when contacting support.
