1. Introduction
This manual provides essential information for the safe and efficient use of your BESTHERM NESSA CONNECT 1000W Electric Radiator. This appliance features a dry ceramic inertia heating core, Wi-Fi connectivity for remote control, and advanced programming options. Please read these instructions thoroughly before installation and operation, and retain them for future reference.
Front view of the BESTHERM NESSA CONNECT 1000W electric radiator, showcasing its sleek white design.
2. Safety Instructions
To prevent personal injury or property damage, always observe the following safety precautions:
- Read all instructions carefully before using the appliance.
- Ensure the radiator is installed on a stable, flat surface or securely wall-mounted.
- Do not cover the radiator. Maintain a minimum distance of 20 cm from walls, furniture, and curtains to ensure proper ventilation and prevent overheating.
- Keep flammable materials (e.g., textiles, paper, aerosols) away from the appliance.
- Do not use this radiator in the immediate vicinity of a bath, shower, or swimming pool. The appliance has an IP24 rating, indicating protection against splashing water, but direct water exposure should be avoided.
- Do not insert objects into the radiator's openings.
- Unplug the appliance from the power outlet before cleaning or maintenance.
- This appliance is equipped with overheat protection and a child lock feature for enhanced safety.
- If the power cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified persons to avoid a hazard.
3. Installation
3.1 Product Dimensions and Placement
The BESTHERM NESSA CONNECT 1000W radiator is designed for wall mounting. Its compact dimensions make it suitable for various indoor spaces, providing thermal coverage for areas up to 10 m².
An image illustrating the dimensions (length: 60 cm, height: 45.5 cm, depth: 12.5 cm) and weight (7 kg) of the BESTHERM NESSA CONNECT 1000W electric radiator, suitable for heating 5 to 10 square meters.
3.2 Electrical Connection
Proper electrical connection is crucial for the safe and correct operation of your radiator. Refer to the diagram below for wiring instructions. If you are unsure about electrical installations, consult a qualified electrician.
Diagram showing the electrical connection points: Blue wire for Neutral, Brown (or red) wire for Phase. The Black wire is for central thermostat control (Fil Pilote) and should not be connected to ground. Important: Do not connect the black wire to ground.
- Always connect the Blue wire (Neutral) and the Brown or Red wire (Phase) to the corresponding terminals.
- The Black wire is specifically for connection to a central thermostat (Fil Pilote) for advanced control. Only connect this wire if your electrical installation includes a Fil Pilote system.
- Warning: Do not connect the Black wire to the ground terminal.
3.3 Installation Videos
For detailed visual guidance on installation and programming, scan the QR code below to access our official video tutorials.
Scan this QR code to access official BESTHERM installation and programming video tutorials on our YouTube channel: BESTHERM YouTube Channel.
4. Operating Instructions
4.1 Basic Operation and LCD Thermostat
The radiator features an intuitive LCD thermostat for direct control. You can adjust the temperature and select operating modes directly from the unit.
4.2 Wi-Fi Connectivity and App Control
The NESSA CONNECT radiator can be controlled remotely via Wi-Fi using the Tuya or Smart Life mobile applications. This allows for intelligent comfort management from your smartphone or tablet.
An illustration of the Tuya mobile application interface, demonstrating remote control and programming capabilities for the BESTHERM NESSA CONNECT radiator. The system is compatible with Alexa and Google Assistant for voice control.
To connect your radiator to Wi-Fi:
- Download the Tuya or Smart Life app from your device's app store.
- Register or log in to your account.
- Follow the in-app instructions to add a new device. Ensure your phone is connected to a 2.4 GHz Wi-Fi network during the pairing process, as the radiator may not be compatible with 5 GHz networks.
- Once connected, you can monitor energy consumption, adjust settings, and program schedules from anywhere.
4.3 Programming Options
The radiator offers flexible programming to suit your lifestyle:
- Pre-recorded Weekly Programs: Three pre-set weekly programs are available for immediate use.
- Customizable Program: Create one personalized weekly program to match your specific heating needs.
4.4 Fil Pilote Modes
For installations with a central thermostat system, the radiator supports 6 modes via Fil Pilote:
- Comfort: Maintains the set comfort temperature.
- -1°C: Reduces the comfort temperature by 1°C.
- -2°C: Reduces the comfort temperature by 2°C.
- Eco: Energy-saving mode, typically a few degrees below comfort.
- Frost Protection (Hors-gel): Maintains a minimum temperature to prevent freezing.
- Off: Turns the heating off.
5. Maintenance
Regular maintenance ensures the longevity and efficiency of your radiator:
- Cleaning: Before cleaning, ensure the radiator is switched off and unplugged, and has cooled down completely. Wipe the exterior with a soft, damp cloth. Do not use abrasive cleaners, solvents, or harsh chemicals.
- Dust Removal: Periodically remove dust from the air vents using a soft brush or vacuum cleaner attachment to maintain optimal airflow.
- Inspection: Regularly check the power cord and plug for any signs of damage. If damage is found, contact customer support for assistance.
6. Troubleshooting
If you encounter issues with your BESTHERM NESSA CONNECT radiator, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Radiator does not heat. | No power, thermostat set too low, overheat protection activated. | Check power supply. Increase thermostat setting. Unplug, wait 15 minutes, then plug back in to reset overheat protection. |
| Wi-Fi connection fails. | Incorrect Wi-Fi password, 5 GHz network, router too far, network interference. | Ensure correct password. Connect phone to 2.4 GHz network during pairing. Move radiator closer to router or reduce interference. Consult router manual for 2.4 GHz settings. |
| Unusual noise (e.g., clicking, buzzing). | Normal expansion/contraction of materials, minor internal component noise. | Some noises are normal during heating/cooling cycles. If noise is persistent or loud, contact customer support. |
| Radiator smells. | New product odor, dust burning off. | A slight odor is normal during initial use. Ensure good ventilation. The odor should dissipate over time. |
If the problem persists after attempting these solutions, please contact BESTHERM customer support.
7. Specifications
Technical details for the BESTHERM NESSA CONNECT 1000W Electric Radiator:
| Feature | Specification |
|---|---|
| Brand | Bestherm |
| Model | NESSA CONNECT 1000W |
| Color | White |
| Product Dimensions (L x W x H) | 60 x 12.5 x 45.5 cm |
| Item Weight | 7 Kilograms |
| Heating Technology | Dry Ceramic Inertia |
| Automatic Shut-off Function | Yes |
| Number of Modes | 6 (via Fil Pilote) |
| Special Features | Digital display, Wi-Fi compatible, Overheat protection, Programmable thermostat, Child lock |
| Mounting Type | Wall Mount |
| Indoor/Outdoor Use | Indoor |
| Recommended Uses | Office, Home |
| Room Type | Home office, Bedroom, Kitchen, Living room |
| Thermal Coverage | Up to 10 m² |
| Certifications | NF / CE / IP24 |
8. Warranty & Support
Your BESTHERM NESSA CONNECT 1000W Electric Radiator comes with a 2-year warranty. BESTHERM provides responsive after-sales service based in France to ensure customer satisfaction.
Information regarding BESTHERM's French after-sales service, including online FAQ, telephone assistance, and email support.
Contact Information:
- Online FAQ: Visit www.bestherm.fr/pages/faq
- Telephone Assistance: 03 20 47 05 37
- Email Support: sav@hom-y.fr
