Alienware AW720H Dual-Mode Wireless Gaming Headset User Manual

Product Overview

The Alienware AW720H Dual-Mode Wireless Gaming Headset is engineered for an immersive audio experience and clear communication during gaming sessions. It offers versatile connectivity options, superior comfort, and advanced audio features.

Figure 1: Alienware AW720H Dual-Mode Wireless Gaming Headset (Dark Side of the Moon)

Key Features:

• Dual-Mode Connectivity: Seamlessly switch between 2.4GHz USB-C wireless for lag-free PC gaming and a 3.5mm wired connection for compatible gaming consoles and mobile devices.
• Dolby Atmos Spatial Sound: Experience precise, three-dimensional audio for enhanced immersion and situational awareness in games. (Feature available via 2.4GHz wireless dongle connection only.)
• AI Noise-Canceling Microphone: A retractable boom microphone with AI noise-canceling technology ensures clear voice communication by reducing background noise. (Feature available via 2.4GHz wireless dongle connection only.)
• Comfort-Tuned Design: Features a 45mm-wide headband with sliding suspension adjustment and spacious ear cups with soft, breathable memory foam pads for extended comfort.
• Long Battery Life: Enjoy up to 30 hours of continuous use on a single charge, with a 15-minute fast charge providing hours of gameplay.
• AlienFX RGB Lighting: Customize the headset's aesthetic with AlienFX RGB logo lighting, synchronizing with Alienware Command Center.

What's in the Box

Verify that all components are present in your Alienware AW720H package:

• Alienware AW720H Dual-Mode Wireless Gaming Headset
• 2.4GHz USB-C Wireless Dongle
• USB-A to USB-C Light, Ultra Flexible Charging Cable
• USB-A to USB-C Adapter
• Documentation (this manual and other guides)

Figure 2: Included components with the Alienware AW720H headset.

Setup

Charging the Headset

Before initial use, fully charge your headset. Connect the USB-C end of the charging cable to the headset's USB-C port and the USB-A end to a powered USB port on your computer or a USB wall adapter. The Alienware logo on the earcups will indicate charging status.

Figure 3: Connecting the USB-C charging cable to the headset.

Connecting to a PC (2.4GHz Wireless)

1. Insert the 2.4GHz USB-C wireless dongle into an available USB-C port on your PC. If your PC only has USB-A ports, use the provided USB-A to USB-C adapter.
2. Power on the headset by pressing and holding the power button until the Alienware logo illuminates.
3. The headset should automatically pair with the dongle. A solid blue light on the dongle and the Alienware logo on the headset indicates a successful connection.
4. Ensure the Alienware AW720H is selected as the default audio input and output device in your PC's sound settings.

Figure 4: The 2.4GHz USB-C wireless dongle.

Figure 5: Dual-mode connectivity options for the headset.

Connecting to Consoles/Mobile (3.5mm Wired)

For compatibility with gaming consoles (such as PlayStation, Xbox) or mobile devices, use the included 3.5mm connector cable. Plug one end into the headset's 3.5mm jack and the other into your device's audio jack.

Note: Advanced features like Dolby Atmos and AI noise-canceling are primarily available when connected via the 2.4GHz wireless dongle connection only.

Operating the Headset

Power On/Off

To power on the headset, press and hold the power button located on the left earcup until the Alienware logo lights up. To power off, press and hold the same button until the lights turn off.

Volume Control

Adjust the overall volume using the volume roller located on the right earcup. Roll it up to increase volume and down to decrease.

Figure 6: Headset controls including volume roller and mic mute.

Microphone Usage

The headset features a retractable unidirectional boom microphone. To use the microphone, pull it out from the left earcup. To mute the microphone, press the dedicated mic mute button on the left earcup. The microphone tip will illuminate red when muted.

Figure 7: The retractable boom microphone in extended position.

Figure 8: Detail of the AI noise-canceling microphone.

Audio Balance Control

On the right earcup, there is an adjustable balance control to mix your preferred combination of chat and game audio. This allows you to prioritize game sounds or voice chat as needed.

Figure 9: Audio balance control for game and chat mix.

Dolby Atmos Spatial Sound

When connected wirelessly via the 2.4GHz dongle, the headset supports Dolby Atmos for a precise, three-dimensional audio environment. This feature enhances your ability to track in-game action and identify off-screen targets.

Figure 10: Visualizing immersive gaming audio with Dolby Atmos.

AlienFX RGB Lighting

The Alienware logo on each earcup features customizable RGB lighting through AlienFX, which syncs with Alienware Command Center software on your PC. This allows for personalized lighting effects.

Official Product Video

Maintenance

Cleaning

• Use a soft, dry cloth to clean the exterior surfaces of the headset.
• For earcups, gently wipe with a slightly damp cloth and allow to air dry completely before use. Avoid excessive moisture.
• Do not use harsh chemicals, cleaning solvents, or strong detergents, as these may damage the headset's finish or components.

Storage

Store the headset in a cool, dry place away from direct sunlight and extreme temperatures. When not in use, retract the microphone to protect it from damage.

Troubleshooting

No Sound or Low Volume

• Ensure the headset is powered on and properly connected (either wirelessly via dongle or wired via 3.5mm cable).
• Check the volume roller on the headset and ensure it is turned up.
• Verify that the Alienware AW720H is selected as the default audio output device in your computer's or console's sound settings.
• If using wireless, ensure the dongle is securely plugged in and its indicator light is solid blue.
• Test the headset with another device to rule out device-specific issues.

Microphone Not Working

• Ensure the microphone is extended and not muted (check if the mic tip is red).
• Verify that the Alienware AW720H is selected as the default audio input device in your computer's or console's sound settings.
• For wireless connection, ensure the AI noise-canceling feature is not interfering with specific applications; try disabling it temporarily if issues persist.
• Note that AI noise-canceling and other advanced mic features are primarily available via the 2.4GHz wireless dongle connection. When using the 3.5mm wired connection, microphone functionality may be limited or require specific device support.

Connectivity Issues (Wireless)

• Ensure the headset is within range of the 2.4GHz wireless dongle (typically up to 10 meters).
• Avoid interference from other wireless devices (e.g., Wi-Fi routers, cordless phones) by moving them further away.
• Try re-pairing the headset with the dongle by following the instructions in the full Alienware Command Center software manual.
• Important Note for Console Users: The 2.4GHz wireless mode and its advanced features (Dolby Atmos, AI noise-canceling mic, game/chat dial) are primarily designed for PC use. For PlayStation or Xbox, you will typically need to use the 3.5mm wired connection, and some features may not be available or function differently.

Specifications

Figure 11: Headset dimensions.

Warranty and Support

The Alienware AW720H Dual-Mode Wireless Gaming Headset comes with a manufacturer's warranty. For detailed warranty information, technical support, and additional resources, please visit the official Alienware support website or contact Dell customer service.

You can find more information and support at the Official Alienware Store on Amazon.