1. Introduction
This manual provides essential information for the safe and efficient installation, operation, and maintenance of your WISSENERGY 11kW Type 2 EV Wall Charger. Please read this document thoroughly before attempting to install or use the device. Proper adherence to these instructions will ensure optimal performance and longevity of your charging station.
2. Safety Information
Important Safety Instructions:
- Installation must be performed by a qualified electrician in accordance with all local and national electrical codes.
- Do not attempt to open, disassemble, or modify the charging station.
- Ensure the power supply is disconnected before any installation or maintenance.
- Keep children and pets away from the charging area during operation.
- Do not use the charger if the cable or plug is damaged.
- The charger is designed for electric and hybrid vehicles with a Type 2 connector. Do not use with incompatible vehicles.
This WISSENERGY EV Wall Charger conforms to CE, RoHS, and TÜV certifications. It includes built-in protection against overcurrent, overvoltage, undervoltage, leakage, and overheating, ensuring a safe charging experience.
3. Package Contents
Verify that all items are present in the package:
- WISSENERGY 11kW EV Wall Charger Unit (with integrated 6m Type 2 cable)
- Mounting Kit (screws, wall anchors, cable holder)
- User Manual
4. Product Overview
The WISSENERGY 11kW Type 2 EV Wall Charger is a robust and efficient charging solution for your electric vehicle. It features a 16A three-phase power output and a generous 6-meter charging cable for convenience.
5. Setup and Installation
The WISSENERGY EV Wall Charger is designed for wall mounting and can be installed both indoors and outdoors due to its IP66 rating. Professional installation by a certified electrician is mandatory to ensure compliance with electrical safety standards and proper three-phase wiring.
Installation Steps:
- Site Selection: Choose a suitable wall location, considering the 6-meter cable reach to your vehicle's charging port. Ensure the mounting surface is sturdy enough to support the charger's weight.
- Power Disconnection: Turn off the main power supply at the circuit breaker before beginning any electrical work.
- Mounting the Bracket: Use the provided mounting kit to securely attach the wall bracket to the chosen location.
- Electrical Connection: Connect the charger to a dedicated 3-phase, 16A electrical circuit. Ensure correct wiring for live, neutral, and ground connections as per local regulations.
- Mounting the Charger: Secure the charger unit onto the mounted bracket.
- Cable Management: Use the included cable holder to neatly store the charging cable when not in use.
- Power Restoration: Once installation is complete and all connections are secure, restore power to the circuit.
6. Operating Instructions
Operating the WISSENERGY EV Wall Charger is straightforward:
- Connect to Vehicle: Take the Type 2 charging plug and insert it firmly into your electric vehicle's charging port.
- Initiate Charging: The charger will automatically detect the vehicle and begin the charging process. The integrated light bar on the charger unit will indicate the charging status (e.g., solid green for charging, flashing for standby/error).
- Monitor Charging: You can monitor the charging progress through your vehicle's dashboard or mobile application, if available.
- End Charging: Once charging is complete, or if you wish to stop charging, simply press the release button on the charging plug (if your vehicle has one) and disconnect the plug from the vehicle.
- Store Cable: Return the charging cable to its holder to prevent damage and maintain a tidy charging area.
7. Maintenance
Regular maintenance ensures the longevity and safe operation of your WISSENERGY EV Wall Charger:
- Cleaning: Periodically wipe the charger unit and cable with a soft, damp cloth. Do not use abrasive cleaners or solvents. Ensure the unit is dry before use.
- Cable Inspection: Regularly inspect the charging cable and plug for any signs of wear, cuts, cracks, or damage. If any damage is found, discontinue use immediately and contact customer support.
- Connection Check: Ensure all electrical connections remain secure. If you notice any loose connections, contact a qualified electrician.
- Environmental Protection: The IP66 rating protects against dust and water jets. However, avoid prolonged exposure to extreme weather conditions if possible.
8. Troubleshooting
If you encounter issues with your WISSENERGY EV Wall Charger, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Charger not starting | No power supply; Cable not fully inserted; Vehicle not ready to charge. | Check circuit breaker; Re-insert cable firmly; Check vehicle's charging status. |
| Charging interrupted | Power fluctuation; Vehicle fault; Overheating protection activated. | Check power supply stability; Consult vehicle manual; Allow charger to cool down. |
| Light bar indicates error | Internal fault; Connection issue. | Disconnect and reconnect; If error persists, contact customer support. |
| Slow charging speed | Vehicle limitation; Power supply issue. | Verify vehicle's maximum charging rate; Ensure stable 3-phase power supply. |
If the problem persists after attempting these solutions, please contact WISSENERGY customer support for further assistance.
9. Specifications
| Feature | Specification |
|---|---|
| Brand | WISSENERGY |
| Model Number | WB10-Black-Mode C-11KW |
| Product Type | Wall-mounted charging station |
| Color | Black |
| Power Output | 11 kW |
| Amperage | 16 A |
| Input Voltage | 240 Volts (3-phase connection required for 11kW) |
| Connector Type | Type 2 (IEC 62196-2 standard) |
| Cable Length | 6 meters |
| Compatible Devices | Electric and hybrid vehicles with Type 2 connector |
| Protection Rating | IP66 (Dust tight and protected against powerful water jets) |
| Certifications | CE, RoHS, TÜV |
| Components Included | Wallbox |
10. Warranty and Support
Warranty Information: For detailed warranty terms and conditions, please refer to the product packaging or visit the official WISSENERGY website. Keep your proof of purchase for warranty claims.
Customer Support: If you have any questions, require technical assistance, or need to report an issue, please contact WISSENERGY customer service. Contact details can typically be found on the product packaging or the manufacturer's official website.
