Introduction
Thank you for choosing the WISSENERGY 11kW Type 2 EV Wall Charger. This device is designed to provide efficient and reliable charging for your electric vehicle or plug-in hybrid. This manual contains important information regarding the safe installation, operation, and maintenance of your charging station. Please read it thoroughly before use and retain it for future reference.
Important Safety Information
Always observe the following safety precautions to prevent injury or damage to the product and property:
- Professional Installation: Installation must be performed by a qualified electrician in accordance with all local and national electrical codes and regulations.
- Power Supply: Ensure the electrical supply matches the charger's specifications (240V, 16A, 3-phase, 50Hz).
- Cable Integrity: Regularly inspect the charging cable for any signs of damage, wear, or fraying. Do not use if damaged.
- Environmental Protection: The charger has an IP66 rating, making it suitable for indoor and outdoor use. However, avoid submerging the unit in water.
- Protection Features: The charger is equipped with protection against overcurrent, overvoltage, undervoltage, leakage, and overheating. Do not bypass these safety mechanisms.
- Children and Pets: Keep children and pets away from the charging station during operation.
- Emergency Stop: Familiarize yourself with the location of your main circuit breaker to disconnect power in an emergency.
Product Features
- High Power Output: Delivers up to 11 kW charging power with a maximum output current of 16A (3-phase).
- Type 2 Compatibility: Equipped with a Type 2 charging cable and IEC 62196-2 standard plug, compatible with most European electric and plug-in hybrid vehicles.
- Extended Cable Length: Features a 6-meter charging cable for convenient reach between your vehicle and the charging station.
- Durable Cable Construction: The cable is made from 99.95% pure copper and features a TPU material outer layer for abrasion resistance and flexibility.
- Robust Design: IP66 rated for water and dust resistance, allowing for reliable indoor and outdoor installation.
- Integrated Safety: Includes multiple protection mechanisms such as overcurrent, overvoltage, undervoltage, leakage, and overheating protection.
- User-Friendly Operation: Simple push-button operation and an integrated light bar for status indication.
- Compact and Wall-Mountable: Weighs less than 5 kg and designed for easy wall installation.
Setup and Installation
The WISSENERGY 11kW EV Wall Charger is designed for wall mounting. Due to the high power requirements and 3-phase connection, professional installation by a certified electrician is mandatory to ensure safety and compliance with local electrical codes.
Installation Steps (for Qualified Electrician)
- Site Selection: Choose a suitable wall location, considering proximity to the electrical panel, vehicle parking, and protection from direct impact. The IP66 rating allows for outdoor installation.
- Power Requirements: Ensure a dedicated 3-phase, 16A, 240V AC circuit is available. The charger requires a direct connection to the main electrical panel.
- Mounting: Securely mount the charging station to the wall using appropriate fasteners for the wall material. Refer to the dimensions image for physical size.
- Electrical Connection: Connect the charger to the electrical supply. Ensure correct wiring for the 3-phase connection. Note: The input cable length from the charger to the electrical panel may be short. Plan your installation location accordingly or consult with your electrician for appropriate wiring solutions that maintain product warranty.
- Testing: After installation, the electrician should perform thorough testing to ensure proper functionality and safety.
Operating Instructions
Operating your WISSENERGY EV Wall Charger is straightforward:
- Prepare Your Vehicle: Ensure your electric vehicle is parked within reach of the 6-meter charging cable and is ready to accept a charge.
- Connect the Charger: Take the Type 2 charging plug and firmly insert it into your vehicle's charging port. Ensure a secure connection.
- Initiate Charging: The charger typically begins charging automatically once connected. The integrated light bar on the charger will indicate the charging status (e.g., solid green for charging, flashing for standby or error). If there is a push button, press it to start charging if automatic charging does not begin.
- Monitor Charging: You can monitor the charging progress via your vehicle's dashboard or mobile application, if available.
- Stop Charging: To stop charging, press the push button on the charger (if applicable) or unlock your vehicle's charging port. Then, safely disconnect the Type 2 plug from your vehicle.
- Store Cable: After charging, coil the cable neatly and store the plug in its designated holder (if provided) to prevent damage and keep the area tidy.
Maintenance
Regular maintenance ensures the longevity and safe operation of your WISSENERGY EV Wall Charger:
- Cleaning: Periodically wipe the exterior of the charging station and the cable with a soft, damp cloth. Do not use abrasive cleaners or solvents. Ensure the unit is powered off before cleaning.
- Cable Inspection: Before each use, visually inspect the charging cable and plug for any cuts, cracks, bends, or discoloration. If any damage is observed, discontinue use immediately and contact a qualified technician.
- Port Inspection: Check the vehicle's charging port and the charger's plug for any debris or moisture before connecting.
- Storage: When not in use, ensure the charging cable is properly coiled and stored, ideally on a cable holder, to prevent tripping hazards and damage.
Troubleshooting
If you encounter issues with your WISSENERGY EV Wall Charger, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Charger not powering on | No power from the electrical supply; tripped circuit breaker; faulty wiring. | Check the main circuit breaker. Ensure the charger is properly connected to the power supply. If the issue persists, contact a qualified electrician. |
| Vehicle not charging | Charging cable not fully inserted; vehicle charging port issue; charger error; vehicle not ready to charge. | Ensure the Type 2 plug is firmly inserted into the vehicle's port. Check vehicle settings. Observe the charger's light bar for error indications. Disconnect and reconnect the cable. |
| Slow charging speed | Vehicle charging limits; power supply fluctuations; charger operating in a lower power mode. | Verify your vehicle's maximum charging rate. Ensure the electrical supply is stable. The WISSENERGY charger is designed for 11kW (3-phase, 16A); if charging slower, consult an electrician to check the installation. |
| Light bar indicates an error | Internal fault; safety protection activated (overcurrent, overvoltage, etc.). | Disconnect the charger from the vehicle and power supply for a few minutes, then reconnect. If the error persists, contact customer support or a qualified electrician. |
For issues not listed above or if troubleshooting steps do not resolve the problem, please contact WISSENERGY customer support or a qualified electrician.
Specifications
| Brand | WISSENERGY |
| Model Number | WB10-Black-Mode C-11KW |
| Power Output | 11 kW |
| Input Voltage | 240 Volts AC |
| Output Voltage | 230 Volts |
| Amperage (Input/Output) | 16 A (3-phase) |
| Frequency Range | 50 Hz |
| Connector Type | Type 2 (IEC 62196-2) |
| Cable Length | 6 meters |
| Compatible Devices | Electric and hybrid vehicles with Type 2 connector |
| Special Features | Fast charging, Short-circuit protection |
| Color | Black |
| Mounting Type | Wall Mount |
| IP Rating | IP66 |
| Certifications | CE, RoHS, TÜV |
| Item Weight | 4.65 Kilograms |
| Internal Material | Plastic |
Warranty and Support
For information regarding the product warranty, please refer to the documentation provided at the time of purchase or contact your retailer. For technical support or service inquiries, please reach out to WISSENERGY customer service through their official website or the contact details provided with your product packaging.