1. Introduction
The Tenveo TEVO-VHD3U is a Full HD 1080P 60FPS PTZ (Pan-Tilt-Zoom) conference camera designed for various video communication needs, including video conferencing, online education, and live streaming. It features a 3X optical zoom lens, a 114° wide view angle, and supports multiple output interfaces such as USB3.0, HDMI, RS485, and RS232.
This manual provides essential information for setting up, operating, and maintaining your TEVO-VHD3U camera to ensure optimal performance.
Figure 1: Tenveo TEVO-VHD3U PTZ Conference Camera and Remote Control
Key Features:
- Full HD 1080P 60FPS Video: Delivers clear and smooth video quality.
- 3X Optical Zoom: Allows for detailed close-ups without loss of quality.
- 114° Wide View Angle: Captures a broad area, suitable for small to medium-sized rooms.
- Smooth Pan/Tilt Movement: Rotates 350° horizontally (±175°) and 180° vertically (±90°).
- Multiple Interfaces: USB3.0, HDMI, RS232, and RS485 for versatile connectivity.
- Preset Positions: Supports 10 presets via IR remote and up to 255 via RS232/RS485.
- Universal Compatibility: Works with popular conferencing software like Zoom, OBS, Microsoft Teams, and Google Meet.
Figure 2: Overview of Tenveo TEVO-VHD3U Camera Features
2. Setup
2.1 Package Contents
Verify that all items are present in the package:
- Tenveo FHD 1080P 60FPS PTZ Camera (TEVO-VHD3U)
- IR Remote Control
- DC 12V Power Adapter
- USB3.0 Cable
- User Manual
- Wall mount
- Mounting screws
Figure 3: Package Contents
2.2 Installation Options
The camera supports various installation methods:
- Desktop Placement: Place the camera on a flat surface.
- Monitor Mounting: Securely attach to the top of a monitor.
- Wall Mounting: Use the included wall mount bracket and screws.
- Ceiling Mounting: Use the included wall mount bracket and screws for inverted installation.
- Tripod Mounting: Attach to a standard tripod using the threaded hole on the base.
Figure 4: Multiple Installation Options
2.3 Connecting the Camera
- Power Connection: Connect the DC 12V Power Adapter to the camera's power input and then to an electrical outlet.
- Video Output (USB3.0): Connect the USB3.0 cable from the camera to a USB3.0 port on your computer. This provides video and control.
- Video Output (HDMI): Connect an HDMI cable (not included) from the camera's HDMI output to a display or video capture device.
- Control (RS232/RS485): For professional control, connect RS232 or RS485 cables to a compatible control system (e.g., serial joystick).
Figure 5: Connectivity Diagram
3. Operating Instructions
3.1 Powering On/Off
Once connected to power, the camera will automatically power on. The front panel indicators will show the power status. Use the power button on the remote control to toggle between active and standby modes.
3.2 Remote Control Functions
The included IR remote control allows for easy adjustment of camera functions. Ensure line of sight to the camera's IR receiver.
Figure 6: IR Remote Control Layout
- PTZ Control Keys: Use the arrow keys to pan (left/right) and tilt (up/down) the camera.
- Zoom Keys: Use '+' and '-' buttons for zooming in and out. Separate buttons are provided for slow and fast zoom.
- Focus Keys: Adjust focus manually or select auto-focus.
- Preset Keys (1-9, SET, RESET):
- To set a preset: Position the camera, press SET, then press a number (1-9).
- To recall a preset: Press the corresponding number (1-9).
- To reset a preset: Press RESET, then press the number of the preset to clear.
- MENU: Access the On-Screen Display (OSD) menu for advanced settings.
- PTZ Reset Key: Returns the camera to its original home position.
3.3 Software Compatibility
The TEVO-VHD3U camera is compatible with a wide range of video conferencing and streaming platforms. Simply connect the camera via USB3.0, and it should be recognized as a standard webcam device.
- Zoom
- Microsoft Teams
- Google Meet
- OBS Studio
- YouTube Live
- Webex
- And many more.
Figure 7: Universal Software Compatibility
4. Maintenance
Proper maintenance ensures the longevity and optimal performance of your camera.
- Cleaning: Use a soft, dry cloth to clean the camera body. For the lens, use a specialized lens cleaning cloth and solution. Avoid abrasive cleaners or solvents.
- Storage: When not in use for extended periods, store the camera in a dry, dust-free environment.
- Environment: Operate the camera indoors only. Avoid exposing it to extreme temperatures, humidity, or direct sunlight.
- Handling: Handle the camera with care. Avoid sudden impacts or dropping the device.
5. Troubleshooting
If you encounter issues with your Tenveo TEVO-VHD3U camera, refer to the following common troubleshooting steps:
| Problem | Possible Cause | Solution |
|---|---|---|
| No video output | Loose cable connection, incorrect input selection on display, camera not powered on. | Check all cable connections (USB, HDMI, power). Ensure the camera is powered on. Select the correct input source on your display or software. |
| Remote control not working | Batteries depleted, obstruction, incorrect camera address. | Replace remote control batteries. Ensure no obstructions between remote and camera. Verify camera address settings if using multiple cameras. |
| Camera not recognized by computer | USB cable issue, driver issue, incompatible USB port. | Try a different USB port (preferably USB3.0). Use the provided USB cable. Restart your computer. Check device manager for driver status. |
| Pan/Tilt/Zoom movement is jerky or unresponsive | Interference, power fluctuations, mechanical obstruction. | Ensure the camera is on a stable surface. Check power supply. If using remote, ensure clear line of sight. |
If the problem persists after attempting these solutions, please contact Tenveo customer support.
6. Specifications
| Feature | Specification |
|---|---|
| Model Number | TEVO-VHD3U |
| Product Dimensions | 5.98 x 9.72 x 6.69 inches |
| Item Weight | 3.01 pounds |
| Photo Sensor Technology | CMOS |
| Video Capture Resolution | 1080p |
| Maximum Focal Length | 30mm |
| Maximum Aperture | 1.96 f |
| Video Capture Format | H.264/H.265/MJPG/YUY2 |
| Connectivity Technology | HDMI, USB |
| Color | Black |
| Pan Rotation | 350° (±175°) |
| Tilt Rotation | 180° (±90°) |
| Optical Zoom | 3X |
7. Warranty and Support
7.1 Warranty Information
Tenveo offers a 3-year standard warranty for the TEVO-VHD3U PTZ Conference Camera. This warranty covers manufacturing defects and ensures product reliability. Additionally, a 30-Day No-Questions-Asked Money-Back Guarantee is provided for risk-free purchase.
7.2 Technical Support
Tenveo provides LIFETIME technical support service. If you have any questions, require assistance with setup, or encounter any issues not covered in this manual, please contact Tenveo customer service. Support representatives are available to reply within 12 hours and provide satisfactory solutions, including remote assistance if necessary.
For support, please refer to the contact information provided with your product packaging or visit the official Tenveo website.
