Tiandy TC-C32QN 2MP Fixed IP Bullet Camera User Manual

1. Introduction

This manual provides detailed instructions for the installation, operation, and maintenance of your Tiandy TC-C32QN 2MP Fixed IP Bullet Camera. Please read this manual thoroughly before using the product to ensure proper setup and functionality.

1.1 What's in the Box

• Tiandy TC-C32QN 2MP Fixed IP Bullet Camera
• Power Adapter

2. Safety Information

Observe the following safety precautions to prevent damage to the product or injury to yourself and others:

• Power Supply: Ensure the camera is connected to a stable Corded Electric power source using the provided adapter. The camera operates at 5 Watts.
• Installation: Install the camera in a stable location, suitable for outdoor use. The mounting type is protruding.
• Environmental Conditions: Do not expose the camera to extreme temperatures, humidity, or corrosive environments. While rated IP65 for protection against dust and water jets, avoid submerging the camera in water.
• Cleaning: Disconnect power before cleaning. Use a soft, dry cloth. Do not use liquid or aerosol cleaners.
• Servicing: Do not attempt to service this product yourself. Refer all servicing to qualified personnel.

3. Product Overview

The Tiandy TC-C32QN is a 2MP Fixed IP Bullet Camera designed for outdoor surveillance applications. It features a durable Metal+Plastic Housing and delivers high-resolution video capture for effective monitoring.

An image showing the Tiandy TC-C32QN 2MP Fixed IP Bullet Camera, typically a cylindrical camera with a mounting bracket.

3.1 Key Features

• 2MP Photo Sensor Resolution (Up to 1920x1080@25fps)
• S+265/H.265/H.264 Video Compression
• Smart IR Night Vision with 30m Range and Night Color capability
• Built-in Microphone for audio capture
• Designed for Outdoor Usage with IP65 Waterproof Rating
• Supports Wireless and Ethernet Connectivity
• 3x Optical Zoom
• Motion Only Alert Type

4. Setup

4.1 Mounting

The camera is designed for protruding mounting, suitable for secure installation on walls or ceilings. Ensure the mounting surface can support the camera's weight (500 Grams) and is free from vibrations. Use appropriate screws and anchors for installation.

4.2 Power Connection

Connect the provided power adapter to the camera's power input port and then plug the adapter into a standard electrical outlet. Verify that the power indicator light on the camera (if present) illuminates, indicating power is supplied.

4.3 Network Connectivity

The camera supports both wired (Ethernet) and wireless network connections.

• Ethernet Connection: Connect an Ethernet cable from the camera's network port to your network router or NVR.
• Wireless Connection: For wireless setup, refer to the specific instructions provided with your NVR or the camera's dedicated Android controller application for pairing and network configuration.

5. Operating Instructions

5.1 Initial Configuration

After physical installation and power connection, use an Android device as the controller to access and configure the camera. Follow the instructions provided with your Network Video Recorder (NVR) or the camera's dedicated mobile application for initial network setup, device pairing, and password creation.

5.2 Night Vision

The camera is equipped with Smart IR Night Vision, providing clear surveillance up to 30 meters in low-light conditions. It also supports Night Color technology for enhanced visibility. Night vision mode typically activates automatically in dim lighting, but settings can be adjusted via the camera's interface.

5.3 Motion Detection

The camera features a motion-only alert type. To utilize this feature, configure motion detection zones and sensitivity settings through the camera's web interface or the connected NVR/application. This allows the camera to trigger alerts or recordings only when movement is detected within specified areas.

5.4 Video Recording

The camera captures video at 25 frames per second with a maximum resolution of 1920x1080. It utilizes S+265/H.265/H.264 video compression for efficient storage and supports MP4 video capture format. Recording settings, including continuous recording, scheduled recording, or event-triggered recording, can be configured via your NVR or management software.

6. Maintenance

6.1 Cleaning

To maintain optimal image quality, regularly clean the camera lens and housing. Gently wipe surfaces with a soft, dry, lint-free cloth. Do not use harsh chemicals, abrasive cleaners, or solvents, as these can damage the camera's finish or lens coating. Ensure the camera is powered off before cleaning.

6.2 Environmental Considerations

The Tiandy TC-C32QN camera is designed for outdoor use with an IP65 waterproof rating, providing protection against dust ingress and low-pressure water jets. While robust, avoid exposing the camera to extreme weather conditions beyond its operating specifications. Ensure proper ventilation if installed in an enclosed space to prevent overheating.

7. Troubleshooting

• No Power: Check all power connections. Ensure the power adapter is securely plugged into both the camera and a working electrical outlet. Verify the outlet is supplying power.
• No Video Feed: Confirm that the camera is properly connected to the network (Ethernet or Wireless). Check your NVR or mobile application for correct camera registration and status. Ensure network cables are not damaged.
• Poor Image Quality: Clean the camera lens to remove any dust or smudges. Adjust the camera's position to avoid direct glare or strong backlighting. If using wireless, check Wi-Fi signal strength.
• Night Vision Issues: Ensure there are no obstructions blocking the camera's infrared (IR) illuminators. Verify night vision settings in the camera's configuration interface.
• Motion Detection Not Working: Review the motion detection zone settings and sensitivity levels in the camera's software. Ensure the feature is enabled and configured correctly.
• Cannot Connect to App/NVR: Verify network settings on both the camera and the controlling device. Ensure the camera's firmware is up to date. Consult your NVR or app manual for specific connection procedures.

8. Specifications

9. Warranty and Support

9.1 Warranty Information

This product may be eligible for a 1 Year Extended Warranty by Onsitego. Please refer to your purchase documentation or contact your retailer for specific warranty terms, conditions, and registration procedures.

9.2 Contact Information

For technical support or inquiries, please contact:

• Manufacturer: TIANDY, TIANDY TECHNOLOGIES CO LTD
• Importer: HOTSPOT ELECTRONICS