Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your FERMAX Neo 7-inch PoE Monitor, model 14501. Please read this manual thoroughly before using the device to ensure proper functionality and to prevent damage.
The FERMAX Neo 7-inch PoE Monitor is designed for advanced communication and security within residential or commercial environments, offering a clear visual interface and intuitive controls.
Important Safety Information
- Installation: Installation must be performed by qualified personnel in accordance with local electrical codes and regulations.
- Power Supply: Ensure the power supply meets the specifications for Power over Ethernet (PoE) or the specified external power adapter.
- Environment: Do not expose the monitor to extreme temperatures, humidity, or direct sunlight. Avoid placing it near heat sources or in areas with excessive dust.
- Cleaning: Disconnect power before cleaning. Use a soft, dry cloth. Do not use liquid or aerosol cleaners.
- Modifications: Do not attempt to open or modify the device. Unauthorized modifications can void the warranty and pose safety risks.
Package Contents
Verify that all items are present in the package:
- FERMAX Neo 7-inch PoE Monitor (Model 14501)
- Mounting bracket
- Mounting screws and wall plugs
- Connection cables (if applicable)
- User Manual (this document)
Product Overview
The FERMAX Neo 7-inch PoE Monitor features a sleek design with a 7-inch touchscreen display, providing a user-friendly interface for various functions including guard communication, intercom, call log, alarm management, lift control, messaging, and SOS functions.

Figure 1: Front view of the FERMAX Neo 7-inch PoE Monitor. The screen shows a grid of icons for various functions, including Guard, Auto On, Intercom, Call Log, Alarm, Lift, Message, and SOS. The date and time are displayed in the top right corner.
Key Features:
- 7-inch Capacitive Touchscreen
- Power over Ethernet (PoE) compatibility
- Intercom functionality
- Alarm management
- Message reception
- SOS emergency call function
Setup and Installation
1. Site Preparation:
- Choose a suitable indoor location, away from direct sunlight, heat sources, and moisture.
- Ensure the wall surface is flat and capable of supporting the monitor's weight.
- Verify that a network cable with PoE capability is available at the installation point.
2. Mounting the Bracket:
- Position the mounting bracket on the wall at the desired height.
- Mark the drilling points through the bracket's screw holes.
- Drill holes at the marked positions and insert wall plugs.
- Secure the mounting bracket to the wall using the provided screws.
3. Wiring Connections:
- Connect the network cable (PoE) to the designated port on the back of the monitor.
- If external power is used (not PoE), connect the power adapter to the monitor and a suitable power outlet.
- Connect any additional required cables (e.g., alarm inputs, auxiliary outputs) according to the system diagram.
4. Attaching the Monitor:
- Carefully align the monitor with the mounting bracket.
- Slide the monitor onto the bracket until it clicks securely into place.
- Ensure the monitor is firmly attached and does not wobble.
5. Initial Power-Up:
Once installed, the monitor will power on automatically if connected via PoE. If using an external power adapter, plug it into the power outlet. The monitor will boot up and display the main interface.
Operating Instructions
Main Screen Interface:
The main screen displays various icons for quick access to functions. Tap an icon to activate the corresponding feature.
- Guard: Access communication with security personnel or concierge.
- Auto On: Activates the monitor to view the outdoor panel or camera feed.
- Intercom: Initiate or receive calls from other monitors within the system.
- Call Log: View a history of incoming, outgoing, and missed calls.
- Alarm: Manage and arm/disarm security alarms.
- Lift: Control elevator access (if integrated with the building system).
- Message: Access received text or video messages.
- SOS: Initiate an emergency call to pre-configured contacts or security.
- Settings (Gear Icon): Access system settings, network configuration, display options, and user preferences.
Making an Intercom Call:
- Tap the "Intercom" icon on the main screen.
- Select the desired recipient from the contact list or enter their unit number.
- Tap the call button to initiate the intercom call.
- To end the call, tap the hang-up icon.
Answering a Call:
When an incoming call is received, the monitor will ring and display the caller's information. Tap the "Answer" icon to accept the call or the "Reject" icon to decline.
Adjusting Settings:
- Tap the "Settings" (gear) icon on the main screen.
- Navigate through the menu to adjust settings such as volume, brightness, network configuration, and language.
- Save any changes before exiting the settings menu.
Maintenance
Cleaning the Monitor:
- Always disconnect the power supply before cleaning.
- Use a soft, lint-free, dry cloth to wipe the screen and exterior surfaces.
- For stubborn marks, lightly dampen the cloth with water. Avoid using harsh chemicals, abrasive cleaners, or solvents.
Software Updates:
Periodically check for available firmware updates through the monitor's settings menu. Keeping the software updated ensures optimal performance and access to new features.
System Reset:
If the monitor experiences persistent issues, a factory reset option may be available in the settings menu. Refer to the on-screen prompts or contact technical support before performing a factory reset, as this will erase all custom settings.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Monitor does not power on. | No power supply; faulty cable; PoE issue. | Check power connections. Ensure PoE switch is active. Test with a different cable if possible. |
| No video/audio during calls. | Network connectivity issue; camera/microphone fault; incorrect settings. | Verify network connection. Check privacy settings. Restart the monitor. |
| Touchscreen unresponsive. | Software glitch; physical damage. | Restart the monitor. If problem persists, contact technical support. |
| Cannot connect to intercom. | Network configuration error; incorrect unit number. | Verify network settings. Ensure the correct unit number is being dialed. |
If you encounter issues not listed here or if the suggested solutions do not resolve the problem, please contact FERMAX technical support.
Specifications
| Brand | FERMAX |
| Model | 14501 (Neo 7-inch PoE Monitor) |
| Screen Size | 7 Inches |
| Screen Type | Capacitive Touchscreen, Glossy Surface |
| Special Feature | Touchscreen |
| Color | White |
| Power Supply | Power over Ethernet (PoE) |
| Item Weight | 1.3 pounds (approx. 0.59 kg) |
| Package Dimensions | 12.2 x 8.46 x 2.68 inches (approx. 31 x 21.5 x 6.8 cm) |
| Manufacturer | FERMAX |
| ASIN | B0CBCRFJ12 |
| Date First Available | July 7, 2023 |
Warranty and Support
FERMAX products are manufactured to high-quality standards. For specific warranty terms and conditions, please refer to the warranty card included with your product or visit the official FERMAX website. Keep your proof of purchase for warranty claims.
For technical assistance, troubleshooting, or service inquiries, please contact FERMAX customer support. Contact details can typically be found on the FERMAX website or in the product packaging.
Online Resources: For additional information, FAQs, and support, visit the official FERMAX website: www.fermax.com





