Alienware AW520H Wired Gaming Headset User Manual

Introduction

This manual provides instructions for the Alienware AW520H Wired Gaming Headset. It covers setup, operation, maintenance, and troubleshooting to ensure optimal performance and longevity of your device.

The Alienware AW520H headset is designed to deliver precision audio with Hi-Res certified drivers and Dolby Atmos spatial audio support, integrated into a comfortable and adjustable design.

What's in the Box

Verify that all components are present in the package:

Alienware AW520H Wired Gaming Headset
Documentation (User Manual, Warranty Information)

Product Overview

Familiarize yourself with the key components and features of your Alienware AW520H headset.

Alienware AW520H headset, front view with retractable microphone extended and 3.5mm cable attached. — Front view of the Alienware AW520H headset, showing the retractable microphone in its extended position and the attached 3.5mm audio cable.

Alienware AW520H headset, rear view showing on-headset controls for volume and microphone mute. — Rear view of the Alienware AW520H headset, highlighting the on-headset controls for volume adjustment and microphone mute functionality.

Key Features:

Hi-Res Certified Drivers: Delivers clear and rich sound across a wide frequency range.
Dolby Atmos Spatial Audio: Provides precise positional audio for an immersive experience.
AI-Driven Noise Cancellation Microphone: Retractable boom mic focuses on your voice, reducing ambient noise.
Comfortable Design: Features soft memory foam ear pads with breathable fabric and an adjustable suspension headband for extended wear.
AlienFX RGB Lighting: Customizable RGB lighting on the earcups, controllable via Alienware Command Center.
Versatile Connectivity: Supports both USB and 3.5mm connections for broad compatibility.

Setup

Follow these steps to set up your Alienware AW520H headset.

1. Connecting the Headset

The AW520H offers flexible connectivity options:

3.5mm Audio Jack: Connect the 3.5mm cable directly to your PC, gaming console controller, or any other compatible device with a 3.5mm audio port. This provides basic audio and microphone functionality.
USB Connection: For full functionality, including Dolby Atmos spatial audio and AlienFX RGB lighting customization, connect the headset via USB to your PC. This typically involves using a 3.5mm to USB adapter if your PC does not have a combined audio jack.

Close-up of the 3.5mm audio jack connection for the Alienware AW520H headset. — The 3.5mm audio jack provides universal compatibility for audio and microphone.

Close-up of the USB connection for the Alienware AW520H headset, typically used for advanced features. — The USB connection enables Dolby Atmos and AlienFX RGB lighting customization.

2. Software Installation (Optional, for full features)

To unlock the full potential of your headset, including Dolby Atmos and AlienFX RGB lighting customization, install the Alienware Command Center software on your PC. This software allows for personalized audio profiles and lighting effects.

Download the latest version of Alienware Command Center from the official Alienware support website.
Follow the on-screen instructions to complete the installation.
Connect your headset via USB to ensure it is recognized by the software.

Operating Instructions

Audio Controls

The headset features integrated controls for convenient audio management:

Volume Wheel: Located on the earcup, rotate the wheel to increase or decrease the audio volume.
Microphone Mute Button: Press the button on the earcup to mute or unmute the microphone.

Close-up of the volume control wheel and microphone mute button on the Alienware AW520H headset earcup. — Integrated volume wheel and microphone mute button for easy access during use.

Microphone Usage

The AW520H features an AI-driven noise-canceling retractable boom microphone:

Extend/Retract: Gently pull the microphone boom out from the earcup to extend it for use. Push it back into the earcup to retract it when not needed.
Positioning: For optimal voice clarity, position the microphone approximately 1-2 inches from your mouth.
Noise Cancellation: The AI-driven noise cancellation automatically works to filter out ambient sounds, focusing on your voice.

Close-up of the retractable microphone on the Alienware AW520H headset. — The retractable microphone can be extended for communication and stored away when not in use.

Adjusting for Comfort

The headset is designed for comfort during long gaming sessions:

Suspension Headband: Slide the suspension headband up or down to find the ideal fit for your head size.
Earcup Rotation: The earcups can slightly pivot to conform to the shape of your ears.
Memory Foam Ear Pads: The soft memory foam ear pads with breathable fabric provide cushioning and ventilation.

Image demonstrating the adjustable suspension headband of the Alienware AW520H headset. — The suspension headband allows for easy adjustment to achieve a comfortable fit.

AlienFX RGB Lighting

Customize the RGB lighting on your headset using the Alienware Command Center software:

Open Alienware Command Center.
Navigate to the lighting settings for your AW520H headset.
Select desired colors, effects, and brightness levels.
Ensure the headset is connected via USB for lighting customization.

Maintenance

Proper maintenance ensures the longevity and performance of your headset.

Cleaning: Use a soft, dry cloth to wipe down the earcups and headband. For stubborn dirt, a slightly damp cloth can be used, but avoid excessive moisture. Do not use harsh chemicals or abrasive cleaners.
Storage: Store the headset in a clean, dry place away from extreme temperatures and direct sunlight. Retract the microphone when not in use to protect it.
Cable Care: Avoid sharp bends or kinks in the audio cable. Do not pull on the cable to disconnect the headset.
Ear Pads: The ear pads are made of breathable fabric and memory foam. While durable, they are not designed for frequent removal. If replacement is needed, consult Alienware support.

Troubleshooting

If you encounter issues with your Alienware AW520H headset, refer to the following common solutions:

No Audio or Low Volume

Check Connections: Ensure the 3.5mm cable or USB connection is securely plugged into both the headset and your device.
Volume Levels: Verify that the volume wheel on the headset is turned up. Check the audio output settings on your PC or console to ensure the headset is selected as the default output device and volume is not muted.
Software/Drivers: If connected via USB, ensure Alienware Command Center is installed and updated. Check your operating system's sound settings for driver issues.
Test on Another Device: Connect the headset to a different device (e.g., smartphone, another PC) to determine if the issue is with the headset or the original device.

Microphone Not Working

Check Mute Button: Ensure the microphone mute button on the headset is not activated.
Microphone Position: Verify the microphone boom is fully extended and positioned correctly.
Input Settings: Check your PC or console's sound input settings to ensure the headset microphone is selected as the default input device. Adjust microphone volume levels.
Application Settings: Some applications (e.g., Discord, Zoom) have their own microphone settings. Verify the correct microphone is selected within these applications.
Software/Drivers: If connected via USB, ensure Alienware Command Center is installed and updated.

AlienFX RGB Lighting Not Working

USB Connection: Ensure the headset is connected via USB to your PC. RGB lighting functionality requires a USB connection.
Alienware Command Center: Verify that Alienware Command Center is installed and running. Check the lighting settings within the software for the headset.
Software Update: Ensure Alienware Command Center and headset firmware are up to date.

Specifications

Feature	Detail
Model Name	AW520H
Connectivity Technology	Wired (USB, 3.5 mm Jack)
Audio Driver Type	Dynamic Driver
Frequency Response	40 KHz (40,000 Hz)
Impedance	32 Ohm
Noise Control	Active Noise Cancellation (AI-driven for mic)
Microphone	Retractable, Unidirectional
Controls	Volume Control, Microphone Mute (On-headset)
Ear Placement	Over Ear
Form Factor	On Ear
Material	Memory foam, breathable fabric
Color	Dark Side of the Moon
Product Dimensions	7.28 x 4.35 x 8.46 inches
Item Weight	11.8 ounces
Manufacturer	Dell
Compatible Devices	Windows, wired devices

Warranty and Support

For warranty information and technical support, please refer to the documentation included with your product or visit the official Alienware support website.

Manufacturer: Dell

Model Number: AW520H

Date First Available: June 30, 2023

For further assistance, please contact Alienware customer support through their official channels.

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