Introduction
This manual provides instructions for the safe and efficient use of your Zojirushi IH Rice Cooker, model NW-VE10-BA. Please read this manual thoroughly before operating the appliance and retain it for future reference.
Important Safety Information
To ensure safe operation and prevent damage, always follow these basic safety precautions:
- Read all instructions carefully before use.
- Do not immerse the main unit, power cord, or plug in water or other liquids.
- Ensure the power voltage matches the rating indicated on the appliance.
- Keep the appliance out of reach of children and supervise when in use.
- Do not operate the appliance if the power cord or plug is damaged, or if the appliance malfunctions or has been damaged in any way.
- Avoid placing the rice cooker near heat sources or on unstable surfaces.
- Always unplug the appliance when not in use and before cleaning.
Parts Identification
Familiarize yourself with the components of your rice cooker:

Front view of the Zojirushi NW-VE10-BA IH Rice Cooker, showing the control panel and lid.
- Main Unit: The primary body of the rice cooker.
- Inner Pot: The removable pot where rice is cooked.
- Inner Lid: The removable lid inside the main lid.
- Outer Lid: The main lid of the rice cooker.
- Control Panel: For selecting cooking menus and settings.
- Measuring Cup: For accurate rice measurement.
- Rice Scoop: For serving cooked rice.
Setup
Initial Preparation
- Unpacking: Carefully remove all packaging materials from the rice cooker and its accessories.
- Placement: Place the rice cooker on a stable, level, and heat-resistant surface. Ensure there is adequate space around the unit for ventilation. Avoid placing it near walls or other appliances that may obstruct steam vents.
- Initial Cleaning: Wash the inner pot, inner lid, measuring cup, and rice scoop with mild dish soap and warm water. Rinse thoroughly and dry. Wipe the exterior of the main unit with a soft, damp cloth.
- Power Connection: Plug the power cord securely into a grounded electrical outlet. Ensure the voltage matches the appliance's requirements.
Operating Instructions
Basic White Rice Cooking
- Measure Rice: Use the provided measuring cup to measure the desired amount of rice.
- Wash Rice: Rinse the rice gently until the water runs clear. (Skip this step if using the 'Unwashed Rice' menu).
- Add to Inner Pot: Place the washed rice into the inner pot.
- Add Water: Fill water to the corresponding water level mark inside the inner pot for the type and quantity of rice.
- Close Lid: Close the outer lid securely until it clicks.
- Select Menu: Press the 'Menu' button to select 'White Rice'.
- Start Cooking: Press the 'Start' button to begin cooking. The cooker will automatically switch to 'Keep Warm' mode when cooking is complete.
Rice Cooking Options (White Rice 3 Courses)
The Zojirushi NW-VE10-BA offers three texture options for white rice, allowing you to customize your meal:

Diagram illustrating the three selectable white rice texture options: firm, regular, and soft, customizable via the control panel.
- Firm: For a slightly harder, more al dente rice texture.
- Regular: The standard, balanced rice texture.
- Soft: For a softer, more moist rice texture.
Uru-tsuya Keep Warm Function
This advanced keep warm function maintains rice at an optimal temperature for up to 30 hours, preventing dryness and preserving the delicious flavor and texture of your cooked rice.

A bowl filled with fluffy, perfectly cooked white rice, showcasing the quality maintained by the Uru-tsuya Keep Warm function.
Special Menus
- Unwashed Rice Menu: This menu is specifically designed for cooking unwashed rice, ensuring delicious results without the need for prior rinsing.
- Aged Cooking (White Rice): This setting enhances the flavor of white rice by allowing it to soak longer before cooking, maximizing its sweetness and improving texture.
- Quick Cook Menu (White Rice): For faster preparation, 1 cup of white rice can be cooked in approximately 30 minutes. (Note: Actual cooking time may vary based on the quantity of rice and specific conditions. Refer to the full instruction manual for detailed timings.)
- Healthy Rice Menus: The rice cooker includes dedicated menus for cooking various healthy rice types, such as barley rice, mixed grains rice, and brown rice, ensuring optimal cooking for each.

An image displaying three different healthy rice preparations: barley rice, mixed grains rice, and brown rice, highlighting the versatility of the rice cooker.
Maintenance
Regular cleaning and maintenance will ensure the longevity and optimal performance of your rice cooker.
Washable Inner Lid
The inner lid is designed to be easily removable and fully washable. After each use, detach the inner lid and wash it with mild dish soap and water. Rinse thoroughly and dry completely before reattaching.

A close-up of the rice cooker's inner lid, emphasizing its removable design for easy and thorough cleaning.
Flat Interior
The rice cooker features a flat interior design (excluding the side sensor area) which makes it easy to wipe clean any spilled rice grains or dirt with a damp cloth.

A hand wiping the flat interior of the rice cooker, demonstrating how easy it is to clean due to its smooth design.
"Cleaning" Function
Use the dedicated "Cleaning" function to effectively remove lingering odors, especially after cooking dishes with strong aromas like mixed rice or seasoned rice.
Ag+ Anti-bacterial Rice Scoop and Push Button
For enhanced hygiene, the included rice scoop and the main push button on the control panel are treated with Ag+ anti-bacterial processing.

The rice scoop provided with the cooker, featuring Ag+ anti-bacterial treatment for hygienic use.
Black Thick Inner Pot
The inner pot features a black thick design that ensures even heat distribution, promoting optimal convection and resulting in perfectly cooked rice.

The black thick inner pot, designed to distribute heat evenly throughout the rice for optimal cooking.
Washing Rice in Inner Pot
The inner pot is designed to allow direct washing of rice, eliminating the need for a separate colander.

A person washing rice directly in the inner pot, illustrating that a separate colander is not required.
Troubleshooting
If you encounter any issues with your rice cooker, please refer to the table below for common problems and their solutions. If the problem persists, contact customer support.
| Problem | Possible Cause | Solution |
|---|---|---|
| Rice is too hard or too soft. | Incorrect water level or cooking setting selected. | Adjust the water level according to the rice type and quantity. Select a different texture setting (firm, regular, soft) if desired. |
| Rice has an unusual odor. | Residue from previous cooking or insufficient cleaning. | Use the "Cleaning" function. Ensure all removable parts (inner pot, inner lid) are thoroughly cleaned after each use. |
| Rice kept warm becomes dry or yellowish. | Rice has been kept warm for an extended period. | Reduce the duration of the keep warm function. Utilize the Uru-tsuya Keep Warm function for better results over longer periods. |
| Rice cooker does not turn on. | Power cord not properly plugged in or power outage. | Check if the power cord is securely plugged into both the rice cooker and the electrical outlet. Verify the power supply. |
Specifications
Detailed technical specifications for the Zojirushi IH Rice Cooker NW-VE10-BA:
| Feature | Specification |
|---|---|
| Manufacturer | Zojirushi |
| Model Number | NW-VE10-BA |
| Color | Black |
| Capacity | 5.5-Cup (1 Liter) |
| Wattage | 1105W |
| Power Source | Power Cord |
| Product Dimensions (D x W x H) | 37.5 cm x 25.5 cm x 20.5 cm |
| Package Dimensions | 42.7 x 30.1 x 24.5 cm |
| Package Weight | 4.88 kg |
| Care Instructions | Hand wash, wipe with a damp cloth |
Warranty and Support
Warranty Information
This Zojirushi product is covered by a manufacturer's warranty. Please refer to the warranty card included in your product packaging for specific terms, conditions, and duration of coverage. Keep your proof of purchase for warranty claims.
Customer Support
For technical assistance, inquiries about spare parts, or service requests, please contact Zojirushi customer support. Contact details, including phone numbers and website information, can typically be found on the official Zojirushi website or within the product packaging materials.