Important Safety Instructions
Please read and understand all instructions before using this appliance. Failure to follow these instructions may result in electric shock, fire, or serious injury.
- Electrical Connection: Always plug the fireplace logs directly into a 120V, 15 Amp grounded wall outlet. DO NOT use extension cords, power strips, or surge protectors. Using an extension cord can lead to overheating and fire hazards.
- Placement: Ensure the appliance is placed on a firm, level surface. Maintain adequate clearance from combustible materials such as furniture, curtains, bedding, paper, clothes, and other objects.
- Ventilation: Do not block air vents. Ensure proper airflow around the unit to prevent overheating.
- Overheat Protection: The unit is equipped with an automatic overheat protection system. If the heater overheats, it will automatically shut off. Unplug the unit and allow it to cool for at least 10 minutes before restarting.
- Water Exposure: Do not use this appliance near water, in wet locations, or where it may come into contact with water.
- Children and Pets: Keep children and pets away from the appliance, especially when it is operating. The surface may become hot.
- Maintenance: Always unplug the unit before cleaning or performing any maintenance.
Figure 1: The TURBRO Eternal Flame fireplace logs feature CSA Certification for North American safety standards and an Overheating Auto-off Protection system, ensuring safe operation for your home and family.
Product Overview
The TURBRO Eternal Flame Infrared Electric Fireplace Logs provide the ambiance of a traditional fireplace without the hassle of real wood, smoke, or ash. This 23-inch fireplace insert features realistic pinewood ember logs and an infrared quartz heater, designed to enhance the comfort and aesthetic of your living space.
- Realistic Flame Effect: Enjoy the visual appeal of dancing flames with adjustable brightness levels. The flame effect can be operated independently of the heating function.
- Infrared Heating: Provides efficient and comfortable warmth, covering areas up to 1,000 sq ft. Infrared heat helps maintain natural humidity in the air, preventing dryness.
- Remote Control: Conveniently adjust settings from across the room.
- Thermostat and Timer: Customize your heating experience with precise temperature control and a programmable timer for automatic shut-off.
- Safety Features: Equipped with overheat protection and CSA certification for reliable and safe operation.
Figure 2: The TURBRO Eternal Flame electric fireplace logs, showcasing the realistic ember bed and the included remote control for convenient operation.
Figure 3: Illustration of the infrared heating technology, highlighting its efficiency and safety features like overheating protection and coverage up to 1000 sq ft.
Setup and Installation
The TURBRO Eternal Flame electric fireplace logs are designed for quick and easy installation into an existing fireplace opening or a suitable mantel. No venting or gas lines are required.
- Unpacking: Carefully remove the fireplace logs from the packaging. Inspect the unit for any signs of damage during shipping. Retain the packaging for future storage or transport.
- Placement: Position the unit in your desired location, ensuring it is on a stable, level surface. If placing in a fireplace, ensure the opening dimensions are compatible with the unit's size (23"W x 13"H x 9.1"D).
- Electrical Connection: Locate a standard 120V, 15 Amp grounded wall outlet. Plug the 3-pin power cord directly into the wall outlet. IMPORTANT: Do not use extension cords, power strips, or adapters.
- Initial Power-Up: Once plugged in, the unit is ready for operation.
Figure 4: Product dimensions and electrical cord details, illustrating the compact design and standard 3-pin plug for easy setup.
Operating Instructions
The TURBRO Eternal Flame fireplace logs can be operated using the control panel on the unit or the included remote control.
Control Panel Functions:
- Power Button (⏻): Turns the unit On or Off.
- Temperature Button (🌡️): Adjusts the desired temperature setting.
- Timer Button (⏱️): Sets the operating timer for automatic shut-off.
- Flame Effect Button (🔥): Cycles through different flame effects.
- Flame Brightness Button (💡): Adjusts the brightness of the flame effect (3 levels available).
Remote Control:
The remote control provides full functionality from a distance. Ensure the remote has working batteries (not included) before use.
Figure 5: The multi-function control panel and remote, detailing buttons for power, temperature, timer, flame effect, and flame brightness.
Figure 6: Visual representation of the three adjustable flame brightness levels, allowing customization of the ambiance.
Figure 7: The realistic dancing flames feature, which can be used independently of the heating function to create ambiance.
Maintenance and Care
Regular maintenance ensures the longevity and optimal performance of your TURBRO Eternal Flame fireplace logs. Always unplug the unit from the power outlet before cleaning or performing any maintenance.
- Cleaning the Exterior: Use a soft, damp cloth to wipe down the exterior surfaces. Do not use abrasive cleaners, sprays, or harsh chemicals, as these may damage the finish.
- Dust Removal: Periodically use a vacuum cleaner with a brush attachment to remove dust from the air intake and exhaust vents. This helps maintain efficient heating and prevents dust buildup.
- Storage: If storing the unit for an extended period, unplug it and allow it to cool completely. Store it in a cool, dry place, preferably in its original packaging, to protect it from dust and damage.
- No Ash or Smoke: Unlike traditional fireplaces, this electric unit produces no ash or smoke, significantly reducing cleaning effort.
Figure 8: The clean operation of the electric fireplace logs, highlighting the absence of smoke and ash, simplifying maintenance.
Troubleshooting Guide
If you experience issues with your TURBRO Eternal Flame fireplace logs, refer to the following common problems and solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit does not turn on. | No power, tripped circuit breaker, unit overheated. |
|
| No heat output. | Heating function off, thermostat set too low, air vents blocked. |
|
| Flame effect not working. | Flame effect turned off, internal component issue. |
|
| Remote control not working. | Dead batteries, remote out of range, obstruction. |
|
If the problem persists after trying these solutions, please contact TURBRO Customer Support.
Specifications
| Feature | Detail |
|---|---|
| Brand | TURBRO |
| Model Name | Eternal Flame Infrared Electric Fireplace Logs |
| Model Number | EF23-PBBZ |
| Product Dimensions | 9.1"D x 23"W x 13"H |
| Item Weight | 15.5 Pounds |
| Material | Metal |
| Finish Type | Bronze |
| Power Source | DC (Corded Electric) |
| Power Consumption | 1400 Watts |
| Heat Output | 4777 British Thermal Units |
| Heating Coverage | Up to 1000 sq ft |
| Burner Type | Quartz |
| Installation Type | Insert |
| Included Components | Log, Remote Control |
| UPC | 816621025687 |
Warranty Information
The TURBRO Eternal Flame Infrared Electric Fireplace Logs come with a Limited Warranty. Please refer to the warranty card included in your product packaging for specific terms, conditions, and duration of coverage. This warranty typically covers defects in materials and workmanship under normal use.
Keep your purchase receipt as proof of purchase for any warranty claims.
Customer Support
For technical assistance, troubleshooting beyond this guide, or warranty inquiries, please contact TURBRO Customer Support.
- Website: Visit the official TURBRO website for FAQs, support resources, and contact forms.
- Email: Refer to your product packaging or the official website for customer service email addresses.
- Phone: Refer to your product packaging or the official website for customer service phone numbers.
When contacting support, please have your product model number (EF23-PBBZ) and purchase information ready.
