Reaks Queen Size Electric Heated Mattress Pad User Manual

1. Introduction

Thank you for choosing the Reaks Queen Size Electric Heated Mattress Pad. This manual provides essential information for the safe and efficient use of your new heated mattress pad. Please read all instructions carefully before use and retain this manual for future reference.

Important Safety Information

• Always disconnect the power cord from the electrical outlet before cleaning or when not in use.
• Do not use this product with infants, children, incapacitated individuals, or persons insensitive to heat.
• Avoid pinching the heating wires. Do not use if the mattress pad is wet.
• Do not use with adjustable beds unless specifically designed for such use.
• Inspect the product regularly for any signs of wear or damage. If damaged, discontinue use immediately and contact customer service.
• This appliance is equipped with overheating protection for your safety.

2. Package Contents

Verify that all items are present in your package:

• 1 x Reaks Queen Size Electric Heated Mattress Pad
• 2 x Dual Controllers with Power Cords

3. Setup Instructions

1. Unpack the Mattress Pad: Carefully remove the mattress pad and controllers from the packaging. Allow the pad to lie flat for a few minutes to remove any creases.
2. Position on Mattress: Place the heated mattress pad directly on your mattress, ensuring it is centered and smooth. The connection points for the controllers should be at the foot end of the bed.
3. Secure the Pad: The mattress pad features deep pockets designed to fit mattresses up to 15 inches deep. Stretch the elasticized skirt over the corners of your mattress to ensure a snug and secure fit. This prevents the pad from shifting during use.
4. Connect Controllers: Locate the two connection ports at the foot of the mattress pad. Firmly plug each controller's cord into its respective port. Ensure the connection is secure.
5. Route Power Cords: Route the 13-foot controller cords and 6-foot power cords to your bedside tables or a convenient location where the controllers can be easily accessed. Ensure cords are not pinched or tangled.
6. Plug into Power Outlet: Plug the power cords from both controllers into a standard 120V AC electrical outlet. Avoid using extension cords if possible.

4. Operating Instructions

Your Reaks heated mattress pad features dual controls, allowing independent temperature settings for each side of the bed.

1. Power On/Off: Press the ON/OFF button to turn the mattress pad on or off. The digital display will illuminate.
2. Adjust Heat Settings: Use the + or - buttons to select your desired heat level from 1 to 12. The temperature range is approximately 87°F to 115°F.
3. Preheat Function: Press the PREHEAT button to quickly warm your bed to your selected temperature. The pad will heat rapidly to ensure it's cozy when you get in.
4. Set Auto Shut-Off Timer: Press the TIMER button to cycle through the auto shut-off options, from 1 to 12 hours. The pad will automatically turn off after the selected duration, providing peace of mind and energy saving.
5. Memory Control: The advanced memory controller remembers your last preferred heat and timer settings for convenience.

Dual Control Operation

Each controller operates one side of the Queen size mattress pad independently. This allows two users to customize their warmth preferences without affecting the other side.

5. Maintenance and Care

Proper care will extend the life of your heated mattress pad. Always follow these instructions:

1. Disconnect Power: Before cleaning, always unplug the power cords from the wall outlet and then disconnect the controllers from the mattress pad.
2. Machine Washable: The mattress pad is machine washable. Wash in warm water on a gentle cycle.
3. Drying: Tumble dry on low heat. Ensure the pad is completely dry before reconnecting the controllers and using it.
4. Do Not: Do not dry clean, iron, or bleach the mattress pad. These actions can damage the heating elements and void the warranty.

6. Troubleshooting

If you experience issues with your Reaks heated mattress pad, please refer to the following common solutions:

• Pad Not Heating:
  • Ensure both controllers are securely plugged into the mattress pad and the wall outlet.
  • Check if the wall outlet is functional by plugging in another appliance.
  • Verify the controller is turned ON and a heat setting is selected.
• One Side Not Heating:
  • Confirm the specific controller for that side is properly connected and powered on.
  • Check the heat setting on the individual controller.
• Error Code on Display: If an error code appears, unplug the unit from the wall outlet for 5 minutes, then plug it back in. If the error persists, contact customer service.
• Uneven Heating: Ensure the mattress pad is spread smoothly on the bed without folds or wrinkles that could impede heat distribution.

If these steps do not resolve the issue, please contact Reaks customer service for further assistance.

7. Specifications

8. Customer Support

For any questions, concerns, or assistance with your Reaks Electric Heated Mattress Pad, please do not hesitate to contact our customer service team. We are committed to ensuring your satisfaction.

Contact information can typically be found on the product packaging or the official Reaks website.