1. Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your BOAVISION 4G/Wi-Fi Dual-Lens PTZ Security Camera. This camera is designed for outdoor security, offering 2K Ultra HD resolution, 360-degree pan/tilt/zoom capabilities, dual-lens technology for enhanced clarity, and advanced features like human detection, auto-tracking, and color night vision. Please read this manual thoroughly before use to ensure proper setup and functionality.
2. Package Contents
Verify that all items listed below are present in your package. If any items are missing or damaged, please contact customer support.
- 1x BOAVISION PTZ Camera
- 1x Instruction Manual
- 1x Power Supply (Corded Electric)
- 1x Screw Package for mounting
- 1x Waterproof Cap
3. Product Overview
3.1 Camera Components
- Dual Wi-Fi Antennas: For stable wireless connectivity.
- Dual Lenses: Features a 2.8mm ultra-wide-angle lens and an 8mm telephoto lens for hybrid zoom capabilities.
- White LEDs: Four white LEDs for color night vision and siren alarm illumination.
- IR LEDs: Four infrared array LEDs for traditional black and white night vision.
- Microphone & Speaker: For two-way audio communication.
- MicroSD Card Slot: Supports up to 128GB for local storage (card not included).
- SIM Card Slot: For 4G LTE cellular connectivity (SIM card not included).
3.2 Key Features
- 2K Ultra HD Resolution: Provides clear and detailed video footage.
- 360° PTZ Coverage: 355° horizontal pan and 90° vertical tilt for comprehensive area monitoring.
- 8X Hybrid Zoom: Combines 2.8mm wide-angle and 8mm telephoto lenses for detailed views.
- Color Night Vision: Activated by built-in spotlights, providing vivid color images up to 15m in low light. Infrared black & white night vision is also available.
- Human Detection & Auto Tracking: Automatically identifies human figures and tracks their movement within the camera's field of view.
- Two-Way Audio: Enables real-time communication through the camera's built-in microphone and speaker.
- Siren Alarm: Flashing lights and an audible siren can be activated manually or automatically upon motion detection to deter intruders.
- IP66 Weatherproof: Designed to withstand various outdoor weather conditions.
- Flexible Storage: Supports local storage via MicroSD card (up to 128GB) and cloud storage options.
- Connectivity: Supports both Wi-Fi and 4G LTE cellular networks.
4. Setup
4.1 Physical Installation
The camera can be mounted on a wall or ceiling. Choose a location that provides optimal coverage and has access to a power source.
- Select Location: Identify a suitable mounting spot, ensuring a clear line of sight and strong Wi-Fi or 4G signal.
- Mark Drilling Points: Use the mounting bracket as a template to mark the screw holes on the wall or ceiling.
- Drill Holes: Drill pilot holes at the marked positions. Insert wall anchors if mounting on masonry.
- Secure Bracket: Attach the mounting bracket to the surface using the provided screws.
- Attach Camera: Securely attach the camera to the mounting bracket. Adjust the angle as needed.
4.2 Power Connection
Connect the provided power adapter to the camera's power input port and then plug it into a standard electrical outlet. Ensure the connection is secure and protected from moisture using the waterproof cap if necessary.
4.3 Network Connection (Wi-Fi or 4G)
The camera supports both Wi-Fi and 4G cellular connectivity.
- For Wi-Fi: Ensure your Wi-Fi network is 2.4GHz. The camera will connect to your Wi-Fi network during the app setup process.
- For 4G: Insert a compatible 4G LTE SIM card into the designated slot on the camera. Ensure the SIM card is activated and has data.
4.4 App Download and Initial Setup
Download the CamHipro app from your smartphone's app store (iOS or Android). Follow the in-app instructions to add your camera. This typically involves scanning a QR code on the camera or manually entering its ID, and then configuring network settings.
5. Operating Instructions
5.1 Live View and PTZ Control
Once connected, open the CamHipro app to access the live view. Use the on-screen controls to pan (355° horizontally) and tilt (90° vertically) the camera to adjust its viewing angle. You can also set cruising points for automated tours.
5.2 Zoom Functionality
The camera features an 8X hybrid zoom using its dual lenses. The 2.8mm lens provides a wide field of view, while the 8mm telephoto lens allows for closer, more detailed observation. Pinch-to-zoom gestures in the app typically control this function.
5.3 Night Vision Modes
The camera offers two night vision modes:
- Color Night Vision: When motion is detected at night, the built-in white spotlights activate automatically, providing full-color video up to 15 meters.
- Infrared Night Vision: You can switch to infrared (black & white) night vision via the CamHipro app, which uses the IR LEDs for discreet monitoring.
5.4 Human Detection & Auto Tracking
The camera can intelligently detect human shapes and automatically track their movement across the monitored area. When a human is detected, you will receive instant alerts on your CamHipro app.
5.5 Two-Way Audio & Siren Alarm
Use the two-way audio feature in the app to speak with visitors or deter unwanted individuals. You can also manually activate the flashing lights and siren alarm through the app to scare away intruders.
5.6 Recording and Playback
The camera supports 24/7 continuous recording to a MicroSD card (not included) or cloud storage (subscription may be required). Access recorded footage through the CamHipro app for playback and download.
6. Maintenance
- Cleaning: Regularly wipe the camera lens and body with a soft, damp cloth to remove dust and dirt. Do not use harsh chemicals or abrasive cleaners.
- Weather Protection: Although IP66 weatherproof, ensure all cable connections are properly sealed with the waterproof cap to prevent water ingress.
- Firmware Updates: Check the CamHipro app periodically for firmware updates to ensure optimal performance and security.
- Power Supply: Ensure the power adapter and cable are not damaged and are securely connected.
7. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Camera does not power on. | No power, faulty adapter, loose connection. | Check power outlet, ensure adapter is securely connected, try a different outlet. |
| Cannot connect to Wi-Fi. | Incorrect Wi-Fi password, 5GHz network, camera too far from router, network interference. | Verify Wi-Fi password, ensure router is 2.4GHz, move camera closer to router, reduce interference. |
| 4G connection issues. | SIM card not activated, no data, poor signal, incorrect APN settings. | Ensure SIM card is active and has data, check 4G signal strength, configure APN settings in the app if necessary. |
| Image is blurry or unclear. | Dirty lens, protective film still on lens, poor lighting. | Clean the lens, remove any protective film, ensure adequate lighting or proper night vision mode. |
| Motion detection not working. | Detection sensitivity too low, detection zone not set, app notifications disabled. | Adjust sensitivity in app, set detection zones, enable app notifications. |
| Two-way audio not functioning. | Microphone/speaker muted in app, volume too low, network latency. | Check app settings for audio, increase volume, ensure stable network connection. |
8. Specifications
| Feature | Detail |
|---|---|
| Model | 5MP PTZ Camera |
| Video Capture Resolution | 2K |
| Connectivity Technology | Wireless (Wi-Fi, 4G LTE) |
| Connectivity Protocol | Wi-Fi |
| Power Source | Corded Electric |
| Mounting Type | Wall Mount |
| Indoor/Outdoor Usage | Outdoor |
| Special Features | Motion Sensor, Night Vision, PTZ Technology, Dual-Lens, Two-Way Talk, Auto Tracking, Siren Alarm |
| Zoom Type | Hybrid Zoom |
| Low Light Technology | Night Color |
| International Protection Rating | IP66 |
| Storage Support | MicroSD Card (up to 128GB), Cloud Storage |
| Compatible Devices | Smartphone |
| Item Weight | 1.8 pounds |
| Package Dimensions | 7.48 x 6.5 x 5.7 inches |
9. Warranty and Support
BOAVISION products are covered by a limited warranty. For specific warranty terms and conditions, please refer to the warranty card included with your product or visit the official BOAVISION website. For technical support, troubleshooting assistance, or any inquiries, please contact BOAVISION customer service through the contact information provided on the official website or within the CamHipro app.
