1. Introduction
This manual provides detailed instructions for the setup, operation, and maintenance of your SURFOU Caregiver Pager System M12. This wireless system is designed to provide assistance for individuals such as the elderly, disabled, patients, pregnant women, and children, ensuring peace of mind for both caregivers and care recipients.
2. Product Overview and Components
The SURFOU Caregiver Pager System M12 includes the following main components:
- Wireless Call Buttons (Transmitters): Battery-operated devices with an SOS button to send alerts.
- Plugin Receiver: Plugs into a standard electrical outlet, receives alerts from call buttons, and provides audible and visual notifications.
The system typically includes 3 call buttons and 1 plugin receiver, but can be expanded with additional units.
Image 2.1: Overview of SURFOU Caregiver Pager System M12 components and their dimensions. This image displays the plugin receiver, a call button with an SOS label, a screwdriver, expansion screws, standard screws, double-sided adhesive patches, a 12V 23A battery, a lanyard, and a user manual. Dimensions for the receiver (6.5cm x 6.5cm) and call button (7.66cm diameter) are also shown.
3. Setup and Installation
3.1 Receiver Placement
Plug the receiver into a standard electrical outlet in a central location or where the caregiver is most likely to hear the alert. The wireless range is up to 1000 feet (300 meters) in open areas, but may be reduced by walls and obstacles.
3.2 Call Button Installation
The call buttons offer multiple installation options:
- Method 1: Screw Mounting: Secure the call button base to a wall or headboard using the provided screws.
- Method 2: Adhesive Patch Mounting: Use the double-sided adhesive patch to stick the call button to a clean, dry surface.
- Method 3: Lanyard Attachment: Wear the call button around the neck as a pendant using the included lanyard.
Image 3.1: Demonstrates three installation methods for the call button: screw mounting, adhesive patch mounting, and wearing it with a lanyard. An elderly man is shown wearing the call button as a pendant.
Image 3.2: Shows different practical applications and wearing styles for the call button, including fixing it on a wall (e.g., in a bathroom), carrying it in a pocket, wearing it as a pendant, and placing it near a pillow.
3.3 Attaching the Lanyard
To attach the lanyard to the call button:
- Open the back cover of the call button by sliding it in the direction of the arrow.
- Pass the tail of the lanyard back and forth through the small hole on the back cover.
- Reattach the back cover.
Video 3.3: This video demonstrates the process of attaching the lanyard to the SURFOU Caregiver Pager call button. It shows how to open the back cover, thread the lanyard through the designated hole, and then close the cover securely.
4. Operating Instructions
4.1 Sending an Alert
To send an alert, simply press the large red SOS button on the call button. The receiver will then sound an alarm and display the corresponding number of the call button.
Image 4.1: Illustrates an emergency scenario where an elderly person has fallen and presses the SOS call button. The image also shows the receiver displaying a number, indicating an alert has been sent.
4.2 Adjusting Ringtones and Volume
The receiver offers 55 ringtones and 5 adjustable volume levels (0-110dB). A silent mode with only an LED flash is also available. The receiver has a memory function that retains your last selected melody and volume settings even after a power outage.
Image 4.2: Highlights the features of the receiver, including 55 chimes and melodies, 5 volume levels, a 0-110 dB volume range, and a 0-9 LED number display.
4.3 Changing the Ringtone
To change the ringtone for a specific call button:
- Short press the Backward or Forward button on the receiver to select your desired ringtone. The receiver will play the selected melody.
- Long press the Middle Volume button on the receiver for approximately 8 seconds until it makes a "ding" sound and the LED number display appears.
- Short press the Backward or Forward button to select the original number corresponding to the call button you wish to pair.
- Quickly press the call button to complete the pairing. The receiver will sound "di-di" to confirm.
- Press the call button again to test; the LED number and new ringtone should be successful.
Video 4.3: This video demonstrates how to change the ringtone on the SURFOU Caregiver Pager receiver. It shows the steps for selecting a new melody and then re-pairing the call button to associate it with the chosen ringtone.
5. Pairing Additional Call Buttons
The system supports pairing multiple transmitters and receivers. You can set different ringtones and number displays (1-9) for different call buttons to distinguish calls from various rooms or individuals.
- Long press the Middle Volume button on the receiver for about 8 seconds until it makes a "ding" sound and the LED number display appears.
- Short press the Backward or Forward button to select the number (1-9) you wish to assign to the new call button.
- Quickly press the call button to complete pairing. The receiver will sound "di-di" to confirm.
- Press the call button again to test. The LED number should change successfully.
Video 5.1: This video demonstrates the pairing process for a call button with the receiver. It shows how to enter pairing mode on the receiver, select a number, and then press the call button to complete the pairing, confirming the LED number change.
Image 5.2: A diagram illustrating the expandability of the system, showing multiple call buttons placed throughout a house and a single receiver, indicating a wireless range of up to 1000ft/300m in open areas.
Image 5.3: A visual representation of how different call buttons can be assigned unique numbers (1, 2, 3) that display on the receiver, allowing for easy identification of the alert source.
6. Maintenance
6.1 Cleaning
Wipe the devices with a soft, dry cloth. Do not use abrasive cleaners or immerse the call button in water.
6.2 Battery Replacement (Call Button)
The call button is powered by a 23A 12V battery. When the battery is low, the call button's performance may degrade. To replace the battery:
- Slide the back cover of the call button in the direction indicated by the arrow to open it.
- Open the button base by turning the screw with a screwdriver.
- Remove the old 23A 12V battery and insert a new one, ensuring correct polarity.
- Close the button base by re-tightening the screw.
- Close the back cover by sliding it back into place.
Video 6.1: This video provides a step-by-step guide on how to replace the 23A 12V battery in the SURFOU Caregiver Pager call button. It shows how to open the device, access the battery compartment, replace the battery, and reassemble the unit.
7. Specifications
| Feature | Specification |
|---|---|
| Model Number | M12 |
| Brand | SURFOU |
| Mounting Type | Wall Mount (for call button) |
| Maximum Wireless Range | 1000 feet (300 meters) in open area |
| Call Button Power Source | Battery Powered (1x 23A 12V battery) |
| Receiver Power Source | Plug-in |
| Ringtones | 55 options |
| Volume Levels | 5 adjustable levels (0-110dB) |
| LED Number Display | 0-9 |
| Waterproof Rating (Call Button) | IP55 (dustproof and splashproof, not for immersion) |
| Operating Temperature | -22°F to 158°F (-30°C to 70°C) |
| Item Weight | 10.5 ounces (total package) |
| Product Dimensions | 4 x 3 x 3 inches (package) |
Image 7.1: Details key specifications such as IP55 waterproof rating for the call button, operating temperature range (-22°F to 158°F), and confirms the receiver is plug-in while the call button is battery-operated.
8. Troubleshooting
- No Alert from Receiver:
- Ensure the receiver is properly plugged into a working electrical outlet.
- Check if the call button battery needs replacement (refer to Section 6.2).
- Verify that the call button is paired with the receiver (refer to Section 5).
- Ensure the distance between the call button and receiver is within the effective range and there are no excessive obstacles.
- Weak Signal/Reduced Range:
- Relocate the receiver to a more central position.
- Avoid placing the receiver near large metal objects or other electronic devices that may cause interference.
- Replace the call button battery if it is low.
- Receiver Not Responding to Call Button:
- Re-pair the call button with the receiver (refer to Section 5).
- Check the call button battery.
9. Safety Information
- Do not immerse the call button in water. Remove it before bathing or showering.
- Keep the device away from extreme temperatures and direct sunlight.
- Do not attempt to disassemble or repair the device yourself. Contact customer support for assistance.
- Dispose of batteries according to local regulations.
- This device is an aid and should not replace direct supervision where necessary.
10. Warranty and Support
For warranty information or technical support, please refer to the contact details provided in the packaging or visit the official SURFOU website. Keep your purchase receipt for warranty claims.