Introduction
This manual provides essential instructions for the safe and effective use of your BOB AND BRAD EZBack Corded Neck and Back Massager. Please read all instructions carefully before use and retain this manual for future reference. This device is designed to provide deep-kneading shiatsu massage with optional heat therapy for various body parts, including the neck, back, shoulders, legs, calves, and feet.
Important Safety Information
Please observe the following safety guidelines to prevent injury or damage to the device:
- Individuals with conditions like diabetes, osteoporosis, deep vein thrombosis, or cardiovascular diseases should exercise caution and consult a doctor before using a heated back massager, as heat can worsen these conditions.
- This product requires a plug-in power source and is not rechargeable. Ensure the power source is compatible with the device's requirements.
- Do not use the massager for more than 15 minutes continuously. The device features an automatic shut-off after 15 minutes to prevent overuse and overheating.
- Keep the device away from water or damp environments.
- Do not attempt to disassemble or repair the device yourself. Contact customer support for assistance.
Package Contents
- 1 x BOB AND BRAD EZBack Neck and Back Massager
- 1 x Power Adapter
- 1 x Comfort Cover
- 1 x User Manual
Product Features
Ergonomic Design for Full Body Relaxation
The EZBack massager features a curved, ergonomic design, extended by 4 inches compared to standard massage pillows. This design provides enhanced support and coverage for various body areas.

Image: Comparison illustrating the ergonomic design of the EZBack massager providing better back support than a standard pillow.
3D Shiatsu Deep Kneading Massage
Equipped with 4 deep-kneading 3D massage nodes, this massager mimics the inward and outward movements of a professional shiatsu massage. It effectively alleviates muscle soreness and stiffness.

Image: Visual representation of the 4 deep-kneading shiatsu nodes and the bi-directional massage function.
Soothing Heat Therapy
The massager includes an optional heat function that provides gentle warmth to soothe muscles and enhance blood circulation. The heat function can be toggled on or off during operation.

Image: A woman using the massager on her neck, illustrating the soothing heat function.
Premium Comfort Material
The inner core of the massager is made from premium memory foam for optimal firmness and support. The exterior fabric is a highly elastic, skin-friendly knit material, ensuring comfort and durability.

Image: Detail of the massager's soft, breathable fabric and comfortable inner core.
Comfort Cover Included
A removable comfort cover is included to dampen the heat and massage intensity, allowing for a more gentle experience if preferred.

Image: The massager shown with the detachable comfort cover, which can be used to reduce massage intensity or heat.
Setup
To set up your massager:
- Unpack the massager, power adapter, and comfort cover (if desired).
- Connect the power adapter cable to the designated port on the massager.
- Plug the power adapter into a standard electrical outlet.
Video: An unboxing and demonstration of the massager, including how to connect the power adapter and attach the comfort cover.
Operating Instructions
One-Button Multifunctional Control
The massager is operated using a single button for all functions:
- Power On/Off: Long-press the power button for 3 seconds.
- Change Mode/Toggle Heat: Short-press the power button to cycle through massage modes and toggle the heat function.

Image: Illustration of the one-button control for powering on/off and changing modes/heat.
Recommended Usage Areas
The ergonomic design allows for versatile use on various body parts:
- Neck and Shoulders: Position the massager to target the neck and shoulder area for relief from stiffness and tension.
- Back: Place the massager along your lower or upper back while seated or lying down to alleviate muscle soreness.
- Legs and Calves: Use on tired thighs, calves, or feet for rejuvenation.
- Abdomen: The heat function can provide soothing comfort for abdominal pain.

Image: Examples of versatile use on different body parts including neck, abdomen, lower back, and legs.
Video: A user demonstrating the massager's functions and discussing its effectiveness on various body parts.
Maintenance
To ensure the longevity and hygiene of your massager:
- Always unplug the device before cleaning.
- Wipe the surface with a soft, slightly damp cloth. Do not use abrasive cleaners or immerse the device in water.
- The comfort cover can be removed and cleaned according to its care label.
- Store the massager in a cool, dry place away from direct sunlight when not in use.
Troubleshooting
If you encounter any issues with your massager, please refer to the following common solutions:
- Device not turning on: Ensure the power adapter is securely plugged into both the massager and a working electrical outlet.
- No heat: Short-press the power button to cycle through modes and activate the heat function. The indicator light should change to orange/red.
- Massage feels too intense: Attach the included comfort cover to dampen the massage intensity.
For further troubleshooting or issues not listed here, please consult the full user manual included with your product or contact customer support.
Specifications
- Product Dimensions: 11.42 x 11.42 x 4.33 inches
- Item Weight: 3.31 Pounds (1.5 Kilograms)
- Power Source: Corded Electric
- Material: Soft Fabric, Memory Foam
- Auto Shut-off: 15 minutes
- Manufacturer: BOB AND BRAD
- Model Number: EZBack
Warranty and Support
The BOB AND BRAD EZBack Neck and Back Massager comes with a 2-year warranty.
For warranty claims, technical support, or any product-related inquiries, please contact Bob and Brad Direct customer service. Refer to the contact information provided in your product packaging or visit the official BOB AND BRAD website.





