1. Introduction
This manual provides essential information for the safe and efficient operation, installation, and maintenance of your IMMERGAS VICTRIX TERA 24 V2 KW MET wall-mounted condensing boiler. Please read this manual thoroughly before installation or use and keep it for future reference. This boiler is designed for heating and instantaneous domestic hot water production, powered by methane gas.
Front view of the IMMERGAS VICTRIX TERA 24 V2 KW MET wall-mounted condensing boiler, showing its white casing and the integrated digital control panel with buttons and a pressure gauge at the bottom right.
2. Important Safety Information
Always adhere to local regulations and safety standards during installation, operation, and maintenance. Improper installation, adjustment, alteration, service, or maintenance can cause property damage, injury, or death. Consult a qualified installer, service agency, or the gas supplier for assistance.
- Gas Safety: Ensure proper ventilation. In case of a gas leak, do not operate electrical switches, extinguish all open flames, and immediately contact your gas supplier.
- Electrical Safety: Disconnect power before servicing. Ensure the boiler is properly grounded.
- Water Safety: The boiler operates with water. Be aware of hot surfaces and hot water.
- Antifreeze Protection: The boiler includes standard antifreeze protection down to -5 °C. For lower temperatures, additional measures may be required.
3. Setup and Installation
The IMMERGAS VICTRIX TERA 24 V2 KW MET boiler is designed for wall-mounted installation. It is approved for operation indoors and outdoors in partially protected locations. Installation must be performed by a qualified and certified technician in accordance with all applicable local and national codes.
3.1 Unpacking and Inspection
Carefully unpack the boiler and inspect it for any shipping damage. Ensure all components, including the connection kit, are present.
3.2 Mounting the Boiler
Select a suitable wall location that can support the boiler's weight (approximately 31.2 kg). Ensure adequate clearance for maintenance and ventilation. Use appropriate mounting hardware for secure installation.
3.3 Connections
Connect the gas supply, water inlet/outlet, and electrical supply according to the provided diagrams and local regulations. Ensure all connections are leak-free and secure. The boiler requires a natural gas supply.
3.4 Initial Fill and Purge
After all connections are made, fill the heating system with water and carefully purge all air from the system. Check the system pressure on the boiler's display or pressure gauge.
4. Operating Instructions
The VICTRIX TERA 24 V2 KW MET boiler features an intuitive digital control panel for easy operation.
4.1 Powering On/Off
To power on the boiler, ensure the main electrical switch is in the 'ON' position. The display will illuminate. To power off, switch the main electrical switch to 'OFF'.
4.2 Setting Temperature
Use the '+' and '-' buttons on the control panel to adjust the desired heating and domestic hot water temperatures. The current settings will be shown on the digital display.
4.3 Operating Modes
The boiler typically operates in heating mode, domestic hot water mode, or a combination. Refer to the specific icons on the control panel for mode selection and status indicators.
4.4 Pressure Monitoring
Regularly check the system pressure on the integrated pressure gauge. The optimal operating pressure is typically between 1.0 and 1.5 bar. If the pressure drops too low, repressurize the system as per installation guidelines.
5. Maintenance
Regular maintenance is crucial for the longevity and efficient operation of your IMMERGAS boiler. It is recommended to have the boiler inspected and serviced annually by an authorized Immergas service center.
5.1 Annual Servicing
An authorized technician will perform checks on combustion efficiency, gas connections, water pressure, safety devices, and clean internal components to ensure optimal performance and safety.
5.2 User Checks
- Visual Inspection: Periodically check for any visible leaks or unusual noises.
- Pressure Check: Monitor the system pressure and top up if necessary.
- Ventilation: Ensure that the area around the boiler is clear and ventilation openings are not obstructed.
The 'Comfort 10' program offers a comprehensive maintenance plan for 10 years, extendable up to 15 years, without activation costs. This program can be activated during the initial verification in collaboration with an authorized Immergas assistance center.
6. Troubleshooting
This section provides solutions for common issues you might encounter. For problems not listed here or if solutions do not resolve the issue, contact an authorized service technician.
| Problem | Possible Cause | Solution |
|---|---|---|
| No heating or hot water | Low system pressure, no gas supply, power outage, boiler lockout | Check pressure and repressurize if needed. Verify gas supply. Check power. Reset boiler if in lockout (refer to display error codes). |
| Boiler making unusual noises | Air in system, pump issue, limescale buildup | Bleed radiators. Contact service technician for pump or limescale issues. |
| Error code on display | Specific fault detected by boiler's self-diagnostics | Note the error code and consult the detailed error code list in the full technical manual or contact an authorized service technician, providing the code. |
| Water leak | Loose connection, faulty component, excessive pressure | Turn off water supply to boiler. Contact a qualified technician immediately. |
7. Technical Specifications
| Feature | Specification |
|---|---|
| Model | VICTRIX TERA 24 V2 KW MET |
| Manufacturer | Immergas |
| Product Dimensions (L x W x H) | 26 x 44 x 75 cm |
| Weight | 31.2 Kilograms |
| Color | White |
| Power Source | Natural Gas |
| Special Feature | Antifreeze Protection (down to -5 °C) |
| Included Components | Boiler, Connection Kit |
| Mounting Type | Wall Mount |
| Efficiency Rating | A (Energy Efficiency) |
| Ecological Class | Class 6 (UNI EN 15502) for NOX emissions |
| Electrical Protection | IPX5D |
8. Warranty Information
IMMERGAS offers a comprehensive 'Comfort 10' program for this boiler, providing a maintenance and warranty period of 10 years, with the possibility to extend it up to 15 years. This program does not incur activation costs and can be initiated during the initial verification of the boiler by an authorized Immergas assistance center. For detailed terms and conditions of the warranty, please refer to the documentation provided with your boiler or contact an authorized Immergas service partner.
9. Customer Support
For technical assistance, spare parts, or to schedule service, please contact your local authorized IMMERGAS service center or the dealer from whom you purchased the product. Always provide the full model number (3.032927) and serial number of your boiler when seeking support.
You can find contact information for authorized service centers on the official Immergas website or through your product documentation.
