User Manual: SINGCALL Tuya WiFi Intelligent Healthcare SOS Wireless Caregiver Alert Call Button Alarm

1. Introduction

The SINGCALL Tuya WiFi Intelligent Healthcare SOS Wireless Caregiver Alert Call Button Alarm is designed to provide a convenient and reliable way for patients, elderly individuals, children, and those with disabilities to call for assistance. This portable device connects to your smartphone via Wi-Fi, sending immediate notifications to caregivers when the SOS button is pressed. It enhances safety and streamlines communication in various settings, including homes, villas, and healthcare facilities.

2. Product Overview

The SOS call button is compact and designed for ease of use. It features a large, prominent SOS button for quick activation. The device includes a waterproof cover and a lanyard for portability and protection.

Figure 2.1: SINGCALL SOS Button and Companion App Interface.

This image shows the white, circular SOS button with a blue ring and "SOS" text, alongside a smartphone displaying the associated mobile application. The app interface shows a large red SOS button and a log of past alerts, indicating the device's primary function and its integration with a smartphone for monitoring.

Figure 2.2: Emergency Alert System in Action.

This image illustrates the two main components of the system: an elderly man pressing the SOS button, and a separate image of a man receiving a notification on his smartphone, demonstrating the alert transmission from the user to the caregiver.

Figure 2.3: Diverse Applications of the SOS Button.

This composite image displays four different scenarios where the SOS button can be utilized: an elderly man in a wheelchair, an elderly woman standing, a pregnant woman, and a child sleeping, highlighting the versatility and broad applicability of the device for various user groups.

Figure 2.4: Physical Dimensions of the SOS Button.

This image provides a clear view of the SOS button with its dimensions indicated as 2.2 inches (5.5 cm) in both width and height, emphasizing its compact and portable design.

Figure 2.5: Environmental Specifications of the SOS Button.

This image highlights the device's IP55 waterproof rating and its working temperature range of -20°C to 50°C (-4°F to 122°F), indicating its durability and suitability for various environmental conditions.

Components:

• SOS Button: The primary button for sending emergency alerts.
• Waterproof Cover: Protects the internal components from moisture.
• Lanyard: Allows for easy carrying around the neck or attachment to other items.
• Micro-USB Port: For charging the device.
• Reset Button: Located on the back, used for pairing and resetting.
• LED Indicator: Provides visual feedback on device status.

3. Setup Guide

Follow these steps to set up your SINGCALL SOS button and connect it to the Tuya Smart app.

3.1 Charging the Device

Before initial use, ensure the device is fully charged. Connect the provided Micro-USB charging cable to the device's charging port and a suitable power source. The LED indicator will show charging status and turn off when fully charged.

3.2 App Installation and Device Pairing

The SINGCALL SOS button operates with the Tuya Smart application. Ensure your smartphone is connected to a 2.4GHz Wi-Fi network before proceeding, as the device only supports this frequency.

1. Download the "Tuya Smart" app from your smartphone's app store (App Store for iOS or Google Play Store for Android).
2. Open the Tuya Smart app and register or log in to your account.
3. On the back of the SOS button, locate the small reset button. Use a phone SIM card needle or a similar thin object to long press the [RESET] button.
4. The LED indicator on the SOS button will rapidly blink, indicating it has entered Wi-Fi configuration mode.
5. In the Tuya Smart app, tap "Add Device" or the "+" icon to begin the pairing process. The app may automatically discover the device. If not, select "Add Manually" and choose the appropriate device type (e.g., "SOS Button" or "Sensor").
6. Enter your 2.4GHz Wi-Fi network name and password when prompted in the app.
7. Follow the on-screen instructions in the app to complete the pairing. Once successfully added, the LED indicator will stop blinking.

Figure 3.1: Wi-Fi Frequency Selection for Setup.

This image highlights the importance of selecting a 2.4GHz Wi-Fi network during the setup process, indicating that the device is compatible only with this frequency band.

4. Operating Instructions

4.1 Sending an Alert

To send an emergency alert, simply press the large "SOS" button on the device. Upon pressing, the device will transmit a signal to the connected Tuya Smart app on your smartphone.

4.2 Receiving Notifications

When the SOS button is pressed, your smartphone, connected to the internet, will receive an alarm notification from the Tuya Smart app. This notification will alert you to the emergency. Ensure that app notifications are enabled on your smartphone for the Tuya Smart app.

Figure 4.1: Alert Transmission Flow.

This diagram illustrates the wireless transmission of an alert from the SOS button to a smartphone running the Tuya Smart app, showing the notification pop-up on the phone screen.

Figure 4.2: Remote Notification Capability.

This map visually represents the long-distance notification capability of the SOS button, showing that alerts can be received on a smartphone even if the caregiver is in a different city, as long as both the button and the phone are connected to the internet.

4.3 Share Function

The Tuya Smart app allows you to share access to the SOS button with other family members or caregivers. This ensures that multiple smartphones can receive alarm notifications simultaneously. To share, use the sharing function within the Tuya Smart app to add other accounts.

Figure 4.3: Tuya App Notification and Sharing Settings.

This image provides a series of smartphone screenshots detailing how to enable notification permissions within the Tuya Smart app and how to share the device with other users, ensuring multiple caregivers receive alerts.

5. Maintenance

5.1 Battery Information

The device is powered by 1 Lithium Ion battery (included). Ensure the battery is charged regularly to maintain optimal performance. The battery voltage is 3.6 Volts.

5.2 Cleaning and Care

To clean the device, use a soft, dry cloth. Avoid using abrasive cleaners or solvents. Ensure the waterproof cover is securely closed to maintain its IP55 rating, protecting against dust and low-pressure water jets.

6. Troubleshooting

• Device not connecting to Wi-Fi: Ensure your Wi-Fi network is 2.4GHz. The device does not support 5GHz networks. Verify the Wi-Fi password is correct. Try resetting the device by long-pressing the reset button.
• No notifications received: Check if the Tuya Smart app has notification permissions enabled in your phone's system settings. Ensure your smartphone has an active internet connection. Verify the SOS button is successfully paired and connected to Wi-Fi.
• Short battery life: Ensure the device is fully charged before use. If battery life remains short, the battery may need replacement or service.
• Button unresponsive: Check battery level. If the device is charged and still unresponsive, try resetting it.

7. Specifications

8. Warranty and Support

For warranty information and technical support, please refer to the product packaging or contact SINGCALL customer service directly. Contact details can typically be found on the manufacturer's official website or within the Tuya Smart app's support section.