HIKVISION iDS-7104HQHI-M1/S 4-Channel AcuSense DVR User Manual

1. Introduction

This manual provides essential instructions for the installation, operation, and maintenance of your HIKVISION iDS-7104HQHI-M1/S 4-Channel H.265 AcuSense DVR. This Digital Video Recorder is designed for surveillance systems, offering advanced features such as H.265 Pro+/H.265 Pro/H.265 video compression, deep learning-based perimeter protection, and audio over coaxial cable support. Please read this manual thoroughly before using the device to ensure proper and safe operation.

Figure 1.1: Front view of the HIKVISION iDS-7104HQHI-M1/S DVR main unit.

2. Package Contents

Verify that all items listed below are included in your package. If any items are missing or damaged, contact your supplier immediately.

• Main DVR Unit (iDS-7104HQHI-M1/S)
• Power Adaptor
• HDMI Cable
• Mouse
• Screws for HDD Installation
• Quick Start Guide

Figure 2.1: The HIKVISION DVR unit shown with its included HDMI cable and other accessories.

3. Product Overview

3.1 Front Panel

The front panel typically includes status indicators for power, hard drive activity, and network connection. Specific models may also feature USB ports for mouse or USB drive connection.

3.2 Rear Panel

The rear panel houses all essential connection ports for your surveillance system.

Figure 3.1: Overview of the HIKVISION DVR, highlighting the front and rear panels with various input/output ports.

• Video Input (BNC): Connect CCTV cameras. This model supports 4 channels.
• Audio Input/Output (RCA): For audio recording and playback. This DVR supports audio over coaxial cable.
• HDMI Output: Connect to a monitor or TV for high-definition video display.
• VGA Output: Connect to a monitor for standard video display.
• LAN Port (RJ45): Connect to your network for remote access and internet connectivity.
• USB Ports: For connecting a mouse, USB flash drive for backup, or external storage.
• Power Input (DC 12V): Connect the included power adaptor.

4. Setup Instructions

4.1 Hard Drive Installation (Optional)

If a hard drive is not pre-installed, follow these steps:

1. Unscrew and remove the top cover of the DVR.
2. Connect the SATA data cable and power cable from the DVR to the hard drive.
3. Secure the hard drive to the DVR chassis using the provided screws.
4. Replace the top cover and secure it with screws.

4.2 Connecting the DVR

1. Connect Cameras: Attach your CCTV cameras to the BNC video input ports on the rear panel. Ensure secure connections. This model supports audio transmission via coaxial cable for compatible cameras.
2. Connect Monitor: Use the HDMI cable (included) or a VGA cable to connect the DVR to a monitor or TV.
3. Connect Mouse: Plug the USB mouse into a USB port on the DVR.
4. Connect Network (Optional): For remote viewing and network features, connect an Ethernet cable from the LAN port on the DVR to your router or network switch.
5. Connect Power: Plug the power adaptor into the DC 12V power input on the DVR, then plug the adaptor into a power outlet. The DVR will power on automatically.

Figure 4.1: The AcuSense feature supports audio transmission directly over coaxial cables, simplifying wiring for compatible cameras.

5. Operating Instructions

5.1 Initial Configuration

Upon first power-up, the DVR will guide you through an initial setup wizard. This includes setting the language, date and time, network settings, and creating a strong administrator password. It is crucial to set a strong password for security.

5.2 Live View

After initial setup, the DVR will display the live view of all connected cameras on the monitor. You can switch between single-camera view and multi-camera grid view using the on-screen interface controlled by the mouse.

5.3 Recording

Access the 'Record' menu to configure recording settings. You can set continuous recording, motion-detection recording, or scheduled recording for each channel. Ensure your hard drive is formatted and recognized by the DVR.

5.4 Playback

To review recorded footage, navigate to the 'Playback' menu. Select the desired camera channel, date, and time. You can use the timeline to navigate through recordings and export clips to a USB drive if needed.

5.5 Remote Access (Hik-Connect)

For remote viewing on mobile devices or computers, download the Hik-Connect app from the App Store or Google Play. Register an account, add your DVR by scanning the QR code or entering its serial number, and follow the app's instructions to configure remote access. Ensure the DVR is connected to the internet.

Figure 5.1: The Hik-Connect mobile application allows remote monitoring and management of your DVR system.

6. Maintenance

• Cleaning: Regularly clean the DVR's exterior with a soft, dry cloth. Ensure ventilation openings are free from dust to prevent overheating. Do not use liquid cleaners directly on the device.
• Firmware Updates: Periodically check the official HIKVISION website for firmware updates. Keeping your DVR's firmware updated ensures optimal performance, security, and access to new features.
• Data Backup: Regularly back up important recorded footage to an external storage device (e.g., USB drive) to prevent data loss.
• Password Management: Change your administrator password periodically and ensure it is strong and unique.

7. Troubleshooting

• No Video Signal:
  • Check all camera connections to the DVR.
  • Verify the monitor connection (HDMI/VGA) and ensure the monitor is on the correct input source.
  • Ensure cameras are powered correctly.
• No Recording:
  • Check if a hard drive is installed and properly connected.
  • Ensure the hard drive is formatted within the DVR's settings.
  • Verify recording schedules and settings are correctly configured.
• Network Connection Issues:
  • Ensure the Ethernet cable is securely connected to both the DVR and the router.
  • Check your router and internet connection.
  • Verify network settings in the DVR's configuration menu.
• Forgot Password: If you forget your DVR's administrator password, contact HIKVISION technical support for assistance. Password recovery may require specific procedures or a factory reset, which could result in data loss.

8. Technical Specifications

9. Warranty and Support

Your HIKVISION iDS-7104HQHI-M1/S DVR comes with a standard manufacturer's warranty. Please refer to the warranty card included with your product or visit the official HIKVISION website for detailed warranty terms and conditions.

For technical assistance, troubleshooting, or warranty claims, please contact HIKVISION customer support. Ensure you have your product model number and serial number ready when contacting support.

HIKVISION Support: Please visit the official HIKVISION website for regional contact information and support resources.