Introduction
This manual provides detailed instructions for the setup, operation, and maintenance of your VTech CS2000 DECT Cordless Home Phone. Please read this manual thoroughly before using your new phone to ensure proper functionality and to take full advantage of its features.
The VTech CS2000 is designed for home use, offering reliable long-range communication, essential call management features, and user-friendly design.

Figure 1: VTech CS2000 DECT Cordless Home Phone, showing the handset docked in its base unit.
Setup
Package Contents
Ensure all items are present in your package:
- VTech CS2000 Handset
- VTech CS2000 Base Unit
- Power Adapter for Base Unit
- Telephone Line Cord
- Rechargeable NiMH Battery (1 included)
Battery Installation and Charging
The VTech CS2000 uses a rechargeable NiMH battery. Proper installation and initial charging are crucial for optimal performance.
- Locate the battery compartment on the back of the handset.
- Insert the supplied NiMH battery, ensuring the polarity matches the diagram inside the compartment.
- Close the battery compartment cover securely.
- Place the handset on the base unit. The charging indicator on the handset should illuminate.
- Allow the handset to charge for at least 16 hours before initial use, even if the display indicates a full charge sooner. This ensures maximum battery capacity.
Connecting the Base Unit
- Connect one end of the telephone line cord to the TEL LINE jack on the back of the base unit.
- Connect the other end of the telephone line cord to a telephone wall jack.
- Connect the small end of the power adapter to the POWER jack on the back of the base unit.
- Plug the large end of the power adapter into a standard electrical outlet.
- Ensure all connections are secure.
Operating Your Phone
Making and Receiving Calls
Making a Call:
- Press the TALK button (green receiver icon) or lift the handset from the base.
- Dial the desired phone number.
- Press the END button (red receiver icon) or place the handset back on the base to end the call.
Receiving a Call:
When the phone rings, press the TALK button or lift the handset from the base to answer.
Hands-Free Speakerphone
The VTech CS2000 features a hands-free speakerphone function, allowing you to talk without holding the handset.
- During a call, press the SPEAKER button (speaker icon).
- To switch back to the handset, press the TALK button again.

Figure 2: Using the hands-free speakerphone function.
Call Blocking
The call blocking feature allows you to prevent unwanted calls. You can block up to 30 numbers.
- To block a number during a call, press the CALL BLOCK button.
- To add a number to the block list manually, navigate to the Call Block menu in the phone settings.
- Follow the on-screen prompts to add or remove numbers from the block list.

Figure 3: The call blocking feature helps manage unwanted calls.
Phonebook (Directory)
Store up to 30 names and numbers in the phonebook for quick dialing.
- Press the MENU/OK button.
- Navigate to the "Phonebook" or "Directory" option.
- Select "Add New Entry" and follow the prompts to enter the name and number.
- To dial from the phonebook, press the DIRECTORY button and scroll to the desired entry, then press TALK.

Figure 4: Managing contacts in the phonebook.
Caller ID and Call Waiting
The phone stores up to 20 caller ID records with name and number (service subscription may be required).
When a new call comes in while you are on another call, the call waiting feature alerts you (service subscription may be required).

Figure 5: Caller ID display on the handset.
Redial List
The phone stores the last 10 dialed numbers for quick redialing.
- Press the REDIAL button.
- Scroll through the list using the navigation keys.
- Press TALK to redial the selected number.

Figure 6: Accessing the redial list.
ECO Mode
The ECO mode automatically adjusts the radio frequency power based on the distance between the handset and the base unit, helping to conserve energy.
Adjusting Ring Volume and Melody
You can customize the ring volume and melody of your handset.
- Press the MENU/OK button.
- Navigate to "Settings" or "Ring Settings".
- Select "Ring Volume" or "Ring Melody" and choose your preference.

Figure 7: Adjusting ring volume and melody.
Alarm and Silence Function
The phone includes an alarm function and a silence mode for convenience.
- To set an alarm, navigate to the "Alarm" option in the menu and follow the prompts.
- To activate silence mode, typically press and hold the MUTE button or access the "Silence" option in the settings.

Figure 8: Alarm and silence functions.
Backlit Display
The 1.8-inch backlit display provides clear visibility, especially in low-light conditions.

Figure 9: The 1.8-inch backlit display for clear viewing.
Long Range Capability
The VTech CS2000 utilizes DECT technology to provide a stable operating range of up to 300 meters outdoors, ensuring clear communication throughout your home and property.

Figure 10: The phone offers reliable long-range coverage.
Maintenance
Cleaning
Clean the phone and base unit with a soft, damp cloth. Do not use cleaning sprays or abrasive cleaners, as they can damage the finish or electrical components.
Battery Care
- Only use the supplied rechargeable NiMH battery or an approved replacement.
- If the phone will not be used for an extended period, remove the battery to prevent leakage.
- Dispose of batteries responsibly according to local regulations.
Troubleshooting
If you experience issues with your VTech CS2000 phone, try the following solutions:
| Problem | Solution |
|---|---|
| No dial tone. | Ensure the telephone line cord is securely connected to both the base unit and the wall jack. Check if the power adapter is properly connected and plugged into a working outlet. |
| Handset does not charge. | Ensure the handset is correctly placed on the base unit. Clean the charging contacts on both the handset and base unit with a dry cloth. Verify the power adapter is connected. |
| Poor sound quality or static. | Move closer to the base unit. Ensure there are no large metal objects or other electronic devices interfering with the signal. Check for loose telephone line connections. |
| Cannot make or receive calls. | Check if the phone line is active. Ensure the handset is registered to the base unit (refer to the full manual for registration steps if needed). Temporarily unplug the base unit's power adapter, wait a few seconds, then plug it back in. |
| Caller ID not displaying. | Ensure you have subscribed to Caller ID service from your telephone service provider. |
Specifications
| Brand | VTech |
| Model Number | CS2000 |
| Color | Black |
| Phone Type | Cordless DECT Phone |
| Screen Size | 1.8 Inches |
| Battery Composition | NiMH |
| Number of Batteries | 1 (Product Specific - Included) |
| Material | Plastic |
| Power Source | Battery Powered |
| Dialer Type | Single Keypad |
| Answering System Type | Cordless |
| Item Weight | 300 Grams |
| Multi-line Operation | Single Line Operation |
| Special Features | Cordless, Call Blocking, Hands-Free Speakerphone, Backlit Display, ECO Mode, Caller ID, Phonebook, Redial |
Warranty and Support
For warranty information and technical support, please refer to the documentation included with your purchase or visit the official VTech website. Keep your purchase receipt as proof of purchase.
Manufacturer: VTECH TELECOMMUNICATIONS LTD
Country of Origin: China





