1. Product Overview
The CERAGEM V4 Therapeutic Thermal Massager is an FDA Cleared Class II Medical Device designed for spinal care management. It offers a customized massage experience through patented spinal scan technology and various massage modes, providing thermal therapy and relaxation.

Figure 1: CERAGEM V4 in open and folded states.
Key Features:
- FDA Cleared Class II Medical Device: Ensures compliance with health and safety standards.
- Patented Easy Sliding Design: Converts from a full-sized massage bed to a discreet heated ottoman or compact couch for convenient storage.
- Patented Spinal Scan Technology: Analyzes and recognizes individual spinal differences to provide a customized massage tailored to each unique body shape and "Spinal Line".
- 17 Different Massage Modes: Includes 12 Auto Modes and 5 Custom Modes, with a "Master Mode" to target specific vertebrae or areas for relief.
- Adjustable Strength Control Multi-Dimensional Massage: Heated massage rollers automatically adjust in height to accommodate the user’s unique spinal curvature, flexion, weight distribution, and spinal length.
- 149°F Concentrated Heat: Heated massage rollers apply concentrated heat along the spine to promote circulation and relaxation. Additional heating elements in the main body and auxiliary mat provide upper body warming.
2. Important Safety Information
Please read all safety warnings and instructions carefully before using the CERAGEM V4. Failure to do so may result in injury or damage to the device.
Statements regarding this device have not been evaluated by the FDA and are not intended to diagnose, treat, cure, or prevent any disease or health condition. Consult with a healthcare professional before using this device if you have any pre-existing medical conditions or concerns.
- Do not use the device if it is damaged or malfunctioning.
- Keep the device away from water or excessive moisture.
- Ensure the power cord is not pinched or damaged.
- Do not allow children or pets to operate the device unsupervised.
- Use only authorized accessories and replacement parts.
3. Setup Guide
Follow these steps to set up your CERAGEM V4 Therapeutic Thermal Massager:
- Unpack all components from the packaging.
- Place the main unit on a stable, level surface.
- Extend the patented sliding bed section by gently pulling it outwards until it locks into place.
- Connect the power cord to the device and then to a suitable electrical outlet.
- Attach any auxiliary mats or abdominal projectors as instructed in their respective sections.

Figure 2: The CERAGEM V4's sleek, foldable design allows it to seamlessly integrate into various living spaces.
4. Operating Instructions
Operating the CERAGEM V4 is intuitive. Here's how to get started and utilize its various features:
Getting Started:
- Lie down comfortably on the massager, ensuring your head is positioned on the headrest.
- Turn on the device using the main power button on the control panel.
- The device will initiate its patented spinal scanning technology to analyze your unique spinal line.
Spinal Scan Technology:
The CERAGEM V4 features advanced spinal scanning technology that maps the contours of your spine. This personalized scan allows the internal massage rollers to adjust their height and position to provide a massage specifically tailored to your body, ensuring optimal contact and therapeutic benefit.

Figure 3: Visual representation of the intelligent spine scanning and massage roller system.
Massage Modes and Intensity:
The CERAGEM V4 offers 17 specialized massage modes, including 12 automatic programs and 5 custom options. Use the remote control to select your desired mode. The device also features 9 levels of intensity control, allowing you to adjust the massage strength to your preference.

Figure 4: The remote control allows selection from 17 massage modes.
Thermal Massage:
Experience the benefits of concentrated heat therapy. The V4's heated massage rollers can reach up to 149°F (65°C) along the spine, aiding in circulation and deep relaxation. Additional heating elements in the main body and auxiliary mat provide a comprehensive warming effect for your upper body.

Figure 5: The thermal massage feature provides soothing heat along the spine.
Abdominal Massager:
The included vibrating abdominal thermal projector helps ease tension in the stomach area and supports digestive circulation. Simply place it on your abdomen during your massage session.

Figure 6: The abdominal massager provides targeted thermal and vibrational therapy.
Official Product Video:
Video 1: An official overview of the CERAGEM Master V4 Automatic Thermal Massager, demonstrating its features and benefits.
5. Care and Maintenance
Proper care and maintenance will ensure the longevity and optimal performance of your CERAGEM V4:
- Cleaning: Wipe down the surface of the massager with a soft, damp cloth after each use. Do not use harsh chemicals or abrasive cleaners.
- Storage: When not in use, convert the massager to its compact, folded position. Store it in a clean, dry place away from direct sunlight and extreme temperatures.
- Power Cord: Regularly inspect the power cord for any signs of damage. If damaged, contact customer support for assistance.
- Professional Servicing: For any internal issues or complex repairs, contact authorized CERAGEM service centers only.
6. Troubleshooting
If you encounter any issues with your CERAGEM V4, please refer to the following common troubleshooting tips:
- Device not turning on: Ensure the power cord is securely plugged into both the device and the electrical outlet. Check if the outlet is functional.
- No heat: Verify that the thermal function is activated in your selected massage mode. Allow a few minutes for the rollers to heat up.
- Rollers not moving: Ensure the device is on a flat, stable surface and that no obstructions are blocking the rollers.
- Unusual noises: If you hear any abnormal sounds, immediately turn off the device and contact customer support.
For persistent issues or problems not listed here, please contact CERAGEM customer support.
7. Product Specifications
| Specification | Detail |
|---|---|
| Brand | CERAGEM |
| Model | V4 (CGM EB-1901) |
| Product Dimensions (Opened) | 80.3 x 27.6 x 17.7 inches |
| Product Dimensions (Folded) | 50.4 x 27.6 x 17.7 inches |
| Item Weight | 114 Pounds |
| Material | Faux Leather |
| Power Source | Corded Electric |
| Use For | Back |
| Manufacturer | CERAGEM |
| Date First Available | March 25, 2023 |

Figure 7: Detailed dimensions of the CERAGEM V4 massager.
8. Warranty and Customer Support
CERAGEM offers various protection plans to ensure your peace of mind:
- 2-Year Protection Plan: Available for purchase.
- 3-Year Protection Plan: Available for purchase.
- Complete Protect: A monthly plan covering eligible past and future purchases.
For any product-related inquiries, technical support, or warranty claims, please contact CERAGEM International, Inc. customer support. You can also visit the official CERAGEM store on Amazon for more information: CERAGEM Store.





