Novilla Full 12 Inch Hybrid Mattress Instruction Manual

Introduction

This manual provides essential information for the setup, use, and care of your Novilla Full 12 Inch Hybrid Mattress. Please read it thoroughly to ensure optimal performance and longevity of your product. This mattress combines the supportive structure of innerspring coils with the conforming comfort of gel memory foam, designed to offer a balanced medium-firm feel.

Setup Instructions

Unboxing Your Mattress

Your Novilla mattress arrives compressed and rolled in a box for convenient delivery. Ensure you have adequate space in your bedroom before beginning the unboxing process. It is recommended to have assistance when moving the boxed mattress due to its weight.

Novilla mattress in a box, rolled and ready for unboxing, showing 10 years protection icon. Ensure you have adequate space before unboxing.

1. Position the Box: Place the boxed mattress on its side on a clean, flat surface where you intend to use it.
2. Open the Box: Carefully open the outer carton. Do not use sharp objects that could damage the mattress.
3. Remove the Rolled Mattress: Gently pull the rolled mattress out of the box.
4. Place on Bed Frame: Position the rolled mattress on your bed frame or foundation.
5. Cut the Outer Plastic: Carefully cut and remove the outermost plastic layer. The mattress will begin to unroll.
6. Cut the Inner Plastic: Once unrolled, carefully cut and remove the final plastic layer. The mattress will immediately begin to expand. Warning: There are multiple layers under the plastic seam. Peeling off multiple layers at once can cause the mattress to spring open, which may result in injury. Ensure you only peel off the first layer.
7. Allow for Expansion: After removing all packaging, allow the mattress 48 to 72 hours to fully expand and off-gas in a well-ventilated room. While it may appear fully expanded sooner, the internal components require this time to settle and reach their intended firmness and dimensions.

After unrolling, allow 48 to 72 hours for the mattress to fully expand and reach its intended shape and firmness.

Operating: Mattress Features and Benefits

The Novilla Full 12 Inch Hybrid Mattress is engineered with a multi-layer design to provide a balanced sleep experience, combining the best attributes of memory foam and innerspring systems.

Hybrid Construction

This mattress features a hybrid design that integrates multiple layers for optimal comfort and support. It includes breathable fabric, high-density relief foam, gel memory foam, comfort foam, and individual pocket springs, all resting on a non-slip bottom. This construction results in a medium-firm feel, suitable for a wide range of sleepers.

The Novilla hybrid mattress features multiple layers designed for comfort and support, including gel memory foam and individually wrapped pocket springs.

Pressure Relief and Spinal Support

The mattress is designed to conform to your body's natural curves, providing targeted support to areas like the head, shoulders, lumbar region, knees, and ankles. This helps in distributing body weight evenly, reducing pressure points, and promoting proper spinal alignment for a more restful sleep.

The mattress is engineered to conform to your body's curves, providing targeted support and pressure relief for various sleeping positions.

Motion Isolation

The individually wrapped pocket springs and memory foam layers work in conjunction to absorb movement. This design minimizes motion transfer across the mattress, allowing you and your partner to enjoy undisturbed sleep, even if one person shifts position during the night.

Individual pocket springs and memory foam layers work together to minimize motion transfer, ensuring undisturbed sleep.

Reinforced Edge Support

The mattress features reinforced edges to provide a stable and supportive perimeter. This design prevents sagging when sitting on the edge and ensures consistent support across the entire sleeping surface, maximizing usable space.

Reinforced edge support prevents sagging and provides a stable surface across the entire mattress.

Cooling Properties

The breathable knitted fabric cover combined with gel-infused memory foam helps regulate temperature. This promotes airflow and dissipates heat, contributing to a cooler and more comfortable sleep environment throughout the night.

The breathable knitted fabric and gel memory foam promote airflow, contributing to a cooler sleeping environment.

Care and Maintenance

Cleaning Instructions

• Spot Cleaning Only: The mattress cover is designed for spot cleaning. Do not remove the cover for machine washing.
• Hand Wash Only: For spills or stains, use a mild detergent and a damp cloth to gently blot the affected area. Avoid saturating the mattress with water.
• Air Dry: Allow the cleaned area to air dry completely before placing bedding back on the mattress. Do not use direct heat to dry.

General Care

• Use a Mattress Protector: To protect against spills, stains, and allergens, it is highly recommended to use a waterproof mattress protector.
• Rotate Regularly: To ensure even wear and extend the life of your mattress, rotate it 180 degrees every 3-6 months. This helps maintain consistent support and comfort.
• Provide Adequate Support: Ensure your mattress is placed on a sturdy, supportive bed frame or foundation to prevent sagging and maintain its structural integrity.

Troubleshooting

New Mattress Odor (Off-Gassing)

It is normal for a new mattress, especially one compressed in a box, to have a slight odor upon unboxing. This is known as off-gassing and is harmless. The odor typically dissipates within a few days.

• Solution: Ensure the room is well-ventilated by opening windows and doors. The odor will naturally fade over time.

Mattress Not Fully Expanding

While your mattress may appear to expand quickly, it requires time for all layers to fully decompress and settle.

• Solution: Allow the mattress the recommended 48 to 72 hours to fully expand. Ensure it is placed on a flat surface during this period. Cooler temperatures can sometimes slow down the expansion process; a warmer room may help.

Product Specifications

Warranty and Customer Support

Warranty Information

Your Novilla Full 12 Inch Hybrid Mattress is backed by a 10-year protection plan. This warranty covers manufacturing defects and ensures the quality and durability of your mattress under normal use. Please refer to the warranty card included with your purchase for full terms and conditions.

Customer Support

For any questions, concerns, or assistance with your Novilla mattress, please contact our customer support team. You can typically find contact information on the Novilla official website or through your purchase platform. Please have your model number (NAMS12FGNV9) and proof of purchase ready when contacting support.