Poly Edge E220 IP Desk Phone User Manual

1. Introduction

The Poly Edge E220 is a versatile IP desk phone designed for modern office environments, offering advanced communication features. It supports up to 16 lines with 4-line keys and includes integrated Bluetooth for seamless mobile phone and headset pairing. This manual provides detailed instructions for setup, operation, and maintenance of your device.

Image: Front view of the Poly Edge E220 IP Desk Phone, showcasing its display, keypad, and handset.

2. What's in the Box

Please verify that all the following components are included in your package:

• Poly Edge E220 IP Desk Phone Unit
• Handset
• Handset Coil Cord
• Cat5E Ethernet Cable
• Integrated Wall Mount (pre-attached or separate)
• Base Stand

Note: A power supply is NOT included with this renewed product and must be acquired separately if Power over Ethernet (PoE) is not available.

3. Product Features

• 4-Line Keys: Supports up to 16 lines for flexible call management.
• Integrated Bluetooth: Allows for seamless pairing with mobile phones and Bluetooth headsets.
• High-Resolution Display: Provides clear visibility for call information and menu navigation.
• HD Voice: Delivers superior audio quality for clearer conversations.
• Multi-Line Operation: Manage multiple active calls simultaneously.
• Conference Call Capability: Supports 3-way conferencing.

4. Setup and Installation

4.1 Assembling the Phone

1. Attach the Base Stand: Align the tabs on the base stand with the slots on the back of the phone unit. Slide the stand into place until it clicks securely.
2. Connect the Handset: Plug one end of the coil cord into the handset and the other end into the handset port on the side of the phone unit.

4.2 Connecting the Cables

Locate the ports on the back and side of the phone unit.

Image: Side view of the Poly Edge E220 IP Desk Phone, highlighting the various connection ports and the adjustable stand.

1. Network Connection: Connect one end of the Cat5E Ethernet cable to the LAN port on the phone and the other end to your network switch or router. If your network provides Power over Ethernet (PoE), the phone will power on automatically.
2. Power Connection (if no PoE): If PoE is not available, connect an appropriate power adapter (not included) to the power port on the phone and then to a power outlet.
3. Optional Headset Connection: If using a wired headset, connect it to the dedicated headset port.

4.3 Initial Power On

Once connected, the phone will power on and begin its boot sequence. This may take a few moments. The display will show the Poly logo, followed by network configuration and registration status. If prompted, enter your network credentials or contact your IT administrator for setup assistance.

5. Operating Instructions

5.1 Making and Receiving Calls

• To Make a Call: Pick up the handset, press the Speaker button, or press a line key. Dial the number and press the Dial soft key or wait for the call to connect.
• To Answer a Call: Pick up the handset, press the Speaker button, or press the flashing line key.
• To End a Call: Replace the handset, or press the End Call soft key.

Image: A man engaged in a phone call using the Poly Edge E220 IP Desk Phone in a professional office environment.

5.2 Using Bluetooth

The Poly Edge E220 allows you to pair your mobile phone or Bluetooth headset for enhanced flexibility.

1. Enable Bluetooth: Navigate to the phone's menu, select Settings, then Bluetooth, and ensure Bluetooth is enabled.
2. Pairing a Device: Put your Bluetooth device (mobile phone or headset) into pairing mode. On the phone, select 'Add New Device' or 'Scan for Devices'. Select your device from the list and follow the on-screen prompts to complete pairing.
3. Connecting: Once paired, your device should automatically connect when in range. You can manually connect/disconnect from the Bluetooth menu.

Image: A woman working at a desk, utilizing the Poly Edge E220 IP Desk Phone alongside her laptop, demonstrating its integration into a modern workspace.

5.3 Advanced Features

• Hold: During a call, press the Hold soft key to place the call on hold. Press it again to resume.
• Transfer: During a call, press the Transfer soft key, dial the new number, and then press Transfer again to complete.
• Conference: During an active call, press the Conference soft key, dial the number of the third party, and then press Conference again to join all parties.
• Voicemail: Press the Voicemail button to access your voicemail messages.

6. Maintenance

To ensure the longevity and optimal performance of your Poly Edge E220 IP Desk Phone, follow these maintenance guidelines:

• Cleaning: Use a soft, dry, lint-free cloth to clean the phone's surface and display. For stubborn marks, slightly dampen the cloth with water. Avoid using harsh chemicals, abrasive cleaners, or aerosol sprays.
• Environment: Keep the phone in a dry environment, away from direct sunlight, excessive heat, and moisture.
• Cable Management: Ensure all cables are neatly organized and not under strain to prevent damage to ports or cables.
• Software Updates: Periodically check with your IT administrator for available software updates to ensure your phone has the latest features and security enhancements.

7. Troubleshooting

If you encounter issues with your Poly Edge E220, refer to the table below for common problems and solutions.

If the problem persists after attempting these solutions, please contact your IT department or the product support team for further assistance.

8. Specifications

Key technical specifications for the Poly Edge E220 IP Desk Phone:

9. Warranty and Support

As a renewed product, the Poly Edge E220 IP Desk Phone typically comes with a limited warranty provided by the refurbisher or seller. Please refer to your purchase documentation for specific warranty terms and conditions. For technical support, troubleshooting beyond this manual, or warranty claims, please contact the seller or your IT administrator.