Xfinity Replacement Alarm Keypad UEHK2AZ0 User Manual

Introduction

This manual provides essential instructions for the setup, operation, and maintenance of your Xfinity Replacement Alarm Keypad, model UEHK2AZ0. This keypad is designed for use with the Xfinity Home Security Touchscreen system. Please ensure compatibility with your existing Xfinity Home Security setup before proceeding.

Setup

1. Unpacking and Initial Inspection

Carefully remove the keypad from its packaging. Inspect the device for any visible damage. Ensure all components are present.

2. Battery Installation

The keypad requires batteries for operation. Locate the battery compartment on the back of the device. Insert the required batteries (typically AA or AAA, refer to the compartment label if present) ensuring correct polarity (+/-). Close the battery compartment securely.

3. Pairing with Xfinity Home Security System

The UEHK2AZ0 keypad utilizes Zigbee ZB 3.10 for communication with your Xfinity Home Security Touchscreen. Follow these general steps for pairing:

1. Ensure your Xfinity Home Security Touchscreen is powered on and functioning correctly.
2. Access the 'Devices' or 'Add Device' section within your Xfinity Home Security Touchscreen interface.
3. Select the option to add a new keypad or Zigbee device.
4. Follow the on-screen prompts on your Xfinity Home Security Touchscreen. You may be instructed to activate the keypad by pressing a specific button or sequence.
5. Once the keypad is detected, confirm the pairing on the touchscreen.
6. Test the keypad's functionality by arming and disarming the system to ensure successful pairing.

For detailed, system-specific pairing instructions, refer to your Xfinity Home Security Touchscreen's user manual or Xfinity's official support documentation.

Operating the Keypad

The Xfinity Replacement Alarm Keypad features a numerical input pad and dedicated function buttons for managing your security system.

Image: Front view of the Xfinity Replacement Alarm Keypad UEHK2AZ0. It features a white casing with a grid of circular buttons. The top row has three function buttons: a shield icon (Arm Stay), a person running icon (Arm Away), and a crescent moon icon (Disarm/Night Mode). Below these are numerical buttons 1 through 9, followed by A, 0, and B. A small indicator light is visible at the bottom center.

Keypad Functions:

• Numerical Buttons (0-9): Used to enter your security code.
• Arm Stay Button (Shield Icon): Activates the security system with interior motion sensors bypassed, allowing you to move freely inside while perimeter sensors remain active.
• Arm Away Button (Person Running Icon): Activates the full security system, including all interior and perimeter sensors.
• Disarm / Night Mode Button (Crescent Moon Icon): Disarms the security system. May also activate a specific 'Night Mode' depending on your system configuration.
• Buttons A and B: These buttons may be programmable for specific functions within your Xfinity Home Security system, such as panic alerts or smart home controls. Refer to your Xfinity system settings for customization options.

Basic Operation Steps:

1. To Arm the System (Stay or Away): Press the desired arming button (Shield for Stay, Person Running for Away), then enter your security code.
2. To Disarm the System: Press the Disarm button (Crescent Moon icon), then enter your security code.
3. To Enter Code: Press the numerical buttons corresponding to your security code.

Maintenance

1. Cleaning

To clean the keypad, use a soft, dry, or slightly damp cloth. Do not use abrasive cleaners, solvents, or spray directly onto the device, as this can damage the electronics or finish.

2. Battery Replacement

When the keypad's batteries are low, your Xfinity Home Security Touchscreen will typically display a low battery alert. To replace the batteries:

1. Locate the battery compartment on the back of the keypad.
2. Open the compartment cover.
3. Remove the old batteries and dispose of them according to local regulations.
4. Insert new batteries of the correct type and size, ensuring proper polarity.
5. Close the battery compartment cover securely.
6. Confirm that the low battery alert clears on your Xfinity Home Security Touchscreen.

Troubleshooting

Keypad Not Responding

• Check Batteries: Ensure batteries are correctly installed and not depleted. Replace if necessary.
• Power Cycle: Remove batteries, wait 30 seconds, then reinsert them.
• Proximity: Ensure the keypad is within range of your Xfinity Home Security Touchscreen.

Pairing Issues

• System in Pairing Mode: Verify that your Xfinity Home Security Touchscreen is actively in device pairing mode.
• Reset Keypad: Some keypads have a reset button or sequence. Consult Xfinity support if a specific reset procedure is needed.
• Interference: Minimize potential wireless interference from other devices during pairing.

Incorrect Code Entry

• Verify Code: Ensure you are entering the correct security code.
• System Delay: Some systems have a slight delay. Enter the code deliberately.

If issues persist, contact Xfinity customer support for further assistance.

Specifications

Warranty and Support

For information regarding product warranty, technical support, or service, please refer to the official Xfinity documentation provided with your Xfinity Home Security system or visit the official Xfinity support website. This replacement keypad's warranty may be subject to the terms and conditions of your original Xfinity Home Security service agreement.