1. Product Overview
The BIWIBON BG2 Wi-Fi Gateway serves as a bridge to connect your Tuya Smart APP-compatible smart devices, such as smart fingerprint door locks, to your home Wi-Fi network. This enables remote control and voice command functionalities for enhanced convenience and security.
The BIWIBON BG2 Wi-Fi Gateway, a compact white device, shown alongside a smartphone demonstrating its remote control capabilities via the Tuya Smart app.
2. Package Contents
- 1 x BIWIBON BG2 Gateway
- 1 x Type-C USB Cable
- 1 x User Manual
Note: A power adapter is not included and must be supplied separately.
This image displays the items included in the package: one BIWIBON BG2 Gateway, one Type-C USB cable, and one user manual. Please note that a power adapter is not included.
3. Specifications
| Feature | Detail |
|---|---|
| Brand | BIWIBON |
| Model Name | BG2 Tuya Smart Gateway |
| Dimensions (L x W x H) | 2.36 x 2.36 x 0.51 inches |
| Item Weight | 1.76 ounces (0.05 Kilograms) |
| Material | Acrylonitrile Butadiene Styrene |
| Color | White |
| Connectivity Protocol | Bluetooth, Wi-Fi |
| Controller Type | Tuya Smart App |
| Recommended Coverage | Within 32 feet (10 meters) between gateway and smart lock. Recommended 10 feet or less for strong connection. |
4. Setup Instructions
Follow these steps to set up your BIWIBON BG2 Wi-Fi Gateway and connect it to your smart lock.
4.1 App Registration
- Download the Tuya Smart app from Google Play or the App Store. Search for "Tuya Smart".
- Tap on "Sign Up" to create a new account.
- Fill in your mobile number or email address.
- Agree to the terms and tap "Get verification code". A verification code will be sent to your registered contact.
- Enter the verification code to verify your account.
- Set your password.
4.2 Adding the Tuya Gateway
Before proceeding, ensure your mobile device's Bluetooth is turned on and both your smartphone and the gateway are connected to the same 2.4GHz Wi-Fi network.
- Open the Tuya Smart app.
- Tap on the "+" icon or "Add Device".
- The app will begin discovering nearby devices. Tap "Add" when the gateway is found. If not found automatically, you can add it manually by selecting "Gateway Control" then "Wireless Gateway (BLE)" under the "Add Device" menu.
- Enter your Wi-Fi network information (SSID and password).
- Confirm the indicator is blinking as instructed by the app.
- Tap "Next" to complete the pairing process. The gateway will be added successfully.
- Tap "Done" or "Finish".
This visual guide outlines the process for setting up the BIWIBON BG2 Wi-Fi Gateway. It covers downloading the Tuya Smart app, registering an account, adding the gateway, and connecting it to your Wi-Fi network. Ensure Bluetooth is enabled on your mobile device during pairing.
4.3 Pairing the Lock with the Tuya Gateway
- In the Tuya Smart app, navigate to the gateway you just added.
- Tap on "Add Device" or "Add existing".
- Select your smart lock from the list and tap "Confirm".
- Tap "Connect Now".
- Tap "Finish". The lock will be added successfully.
Important Notice:
- For stable connection, it is recommended to keep the distance between the gateway and the smart door lock within 32 feet (10 meters).
- For a strong connection, a distance of 10 feet or less between the locks and gateway is suggested.
- Your smartphone and the gateway must be connected to the same 2.4GHz Wi-Fi network during the pairing process.
The gateway is compatible with a range of smart locks and devices that utilize the Tuya Smart APP, allowing a single gateway to pair with multiple locks.
4.4 Setup Video Guide
For a visual walkthrough of the setup process, please refer to the official video below:
Video tutorial demonstrating the setup process for the BIWIBON BG2 Wi-Fi Gateway. This official video provides a comprehensive guide on how to set up your BIWIBON BG2 Wi-Fi Gateway, including app registration, adding the gateway, and pairing it with your smart lock.
5. Operating Instructions
5.1 Remote Control via Tuya Smart APP
Once the BG2 gateway is connected and your smart lock is paired, you can control your smart lock remotely from anywhere using the Tuya Smart APP. This eliminates Bluetooth distance limitations, allowing you to unlock or lock your door even when you are away from home.
This diagram illustrates how the BIWIBON BG2 Gateway enables remote control of smart door locks through the Tuya Smart APP. For optimal performance, maintain a distance of 10 feet or less between the lock and the gateway, and within 32 feet (10 meters) for stable connection.
5.2 Voice Control with Alexa or Google Assistant
The Tuya Wi-Fi gateway is compatible with Amazon Alexa and Google Assistant (devices sold separately). This allows you to control your smart door locks using voice commands. For example, you can say, "Alexa, unlock my bedroom door."
The BIWIBON BG2 Gateway supports voice control through Amazon Alexa and Google Assistant, allowing users to manage their smart locks with voice commands.
6. Maintenance
To ensure the longevity and optimal performance of your BIWIBON BG2 Wi-Fi Gateway, follow these general maintenance guidelines:
- Keep the device clean and free from dust. Use a soft, dry cloth for cleaning.
- Avoid exposing the gateway to extreme temperatures, humidity, or direct sunlight.
- Do not attempt to disassemble or repair the device yourself, as this may void the warranty.
7. Troubleshooting
7.1 Connectivity Issues
- Gateway Disconnecting: If the gateway frequently disconnects from Wi-Fi, try repositioning it closer to your Wi-Fi router. Ensure there are no major obstructions between the gateway and the router.
- Lock Not Connecting to Gateway: Verify that the distance between the smart lock and the gateway is within the recommended range (preferably 10 feet or less, and within 32 feet for stable connection). Ensure both devices are powered on.
- App Pairing Failure: Double-check that your mobile device's Bluetooth is enabled and that both your smartphone and the gateway are connected to the same 2.4GHz Wi-Fi network during the pairing process. If automatic discovery fails, try adding the gateway manually through the app.
7.2 General Operation
- Remote Control Not Working: Confirm that the gateway has a stable internet connection and that your smart lock is successfully paired with the gateway in the Tuya Smart app.
- Voice Control Not Responding: Ensure your Alexa or Google Assistant device is properly linked to your Tuya Smart account and that the smart lock is recognized by the voice assistant. Check the voice assistant's app for any error messages or connection issues.
8. Warranty and Support
BIWIBON provides a 12-month warranty from the date of purchase for all products. If you encounter any problems or have questions, please contact BIWIBON Customer Service. Our team is available to assist you and will reply within 24 hours.
