1. Introduction
The Ajax Systems Hub 2 Plus is an advanced control panel designed for comprehensive security systems. It integrates alarm photo verification capabilities, ensuring reliable monitoring and event confirmation. This hub supports multiple communication channels including 2x SIM (4G/3G/2G), Ethernet, and Wi-Fi, providing robust connectivity. Key features include world-class intruder technology, CE approval, hacker-secure design, easy installation, and future-proof expansion options.
2. Safety Information
- Read all instructions carefully before installation and operation.
- Ensure the device is installed in a dry environment, away from direct sunlight and extreme temperatures.
- Only use the power adapter supplied with the device.
- Do not attempt to open or repair the device yourself. Refer to qualified service personnel.
- Keep the device out of reach of children.
3. Package Contents
The package for your Ajax Hub 2 Plus Advanced Control Panel typically includes:
- Ajax Hub 2 Plus Control Panel
- Power Cable
- Ethernet Cable
- Installation Kit (Quick Release Fixtures)
- User Manual (this document)
4. Product Overview
The Ajax Hub 2 Plus serves as the central unit of your security system, managing all connected devices and communicating with the monitoring station or user applications.
Figure 4.1: Front view of the Ajax Hub 2 Plus control panel. This image displays the sleek, black, rectangular device with rounded corners, featuring the 'AJAX' logo prominently in the center.
The hub is designed for discreet placement, often mounted on a wall. It features various ports for power, Ethernet, and slots for SIM cards (not visible externally) to ensure redundant communication channels.
Figure 4.2: Ajax Hub 2 Plus mounted on a wall. The image shows the black control panel discreetly installed on a dark wall, blending into a modern interior with a gaming controller visible in the background.
5. Setup
5.1. Initial Placement
Choose a central location for the hub to ensure optimal wireless signal coverage for all connected devices. Avoid placing it near large metal objects, electrical wiring, or sources of radio interference.
5.2. Power and Network Connection
- Connect the power cable to the hub and then to a power outlet.
- For Ethernet connectivity, connect an Ethernet cable from your router to the hub's Ethernet port.
- Insert up to two SIM cards into the designated slots if cellular backup is desired.
5.3. Mobile Application Setup
The Ajax security system is managed via a dedicated mobile application. Download the "Ajax Security Systems" app from the App Store (for iOS) or Google Play (for Android).
Figure 5.1: Smartphone displaying the Ajax Security Systems app interface. The screen shows various status indicators for cellular signal, Wi-Fi signal, connection status, battery charge, lid status, external power, average noise, and cellular data.
- Create an account or log in to your existing Ajax account.
- Add the Hub 2 Plus to your account by scanning the QR code located on the device or its packaging.
- Follow the in-app instructions to configure network settings (Wi-Fi, if not using Ethernet) and add security devices.
6. Operating Instructions
6.1. Arming and Disarming
Use the Ajax Security Systems mobile application to arm or disarm your security system. You can also configure schedules or use key fobs/keypads (sold separately) for control.
6.2. Alarm Photo Verification
When an alarm is triggered by a compatible motion detector with photo verification, the hub will receive a series of photos. These images are sent to your mobile application, allowing you to visually confirm the event and reduce false alarms.
6.3. Event Notifications
The hub sends instant notifications to your smartphone regarding system status changes, alarms, and other events. Ensure your mobile device has internet access and notifications are enabled for the Ajax app.
7. Maintenance
- Cleaning: Wipe the hub's exterior with a soft, dry cloth. Do not use abrasive cleaners or solvents.
- Software Updates: The Ajax app will notify you of available firmware updates for the hub. It is recommended to install these updates to ensure optimal performance and security.
- Battery Backup: The hub includes an internal backup battery. While not user-replaceable, ensure the hub remains connected to a stable power source for continuous operation and battery health.
8. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Hub is offline | No power, network issue (Ethernet/Wi-Fi/SIM), server connectivity problem. | Check power connection. Verify Ethernet cable, Wi-Fi settings, and SIM card status. Restart the hub and router. |
| Devices not connecting to hub | Out of range, interference, device battery low, incorrect pairing. | Relocate device closer to hub. Check for interference sources. Replace device batteries. Re-attempt pairing process as per device manual. |
| No photo verification images | Detector not compatible, poor signal, app settings. | Ensure detector supports photo verification. Check detector signal strength in app. Verify app permissions and notification settings. |
For further assistance, refer to the official Ajax Systems support resources or contact your installer.
9. Specifications
| Manufacturer | Ajax Systems |
| Model Number | Ajax Hub Plus |
| Connectivity Technology | Wireless (Wi-Fi), Ethernet, 2x SIM (4G/3G/2G) |
| Power Source | Corded Electric |
| Voltage | 3 Volts (DC) |
| Installation Type | Wireless DIY |
| Alert Type | Audio & Motion (with compatible detectors) |
| Compatible Devices | Smartphone, Tablet, Personal Computer |
| Product Dimensions | 0.1 x 0.1 x 0.1 cm (approximate, as per listing) |
| Item Weight | 500 Grams |
| Included Components | Batteries (internal backup), Quick Release Fixtures |
10. Warranty and Support
For detailed warranty information, please refer to the official Ajax Systems website or contact your point of purchase. Technical support and additional resources can be found on the manufacturer's official support pages. Ensure you have your product model number and serial number ready when contacting support.
Official Ajax Systems Website: ajax.systems
