Bose QuietComfort Earbuds II User Manual

1. Introduction

Product Overview

The Bose QuietComfort Earbuds II are advanced wireless, Bluetooth in-ear headphones designed to provide world-class noise cancellation and immersive sound. These earbuds feature personalized noise cancellation and sound performance, adapting to your unique ear shape for optimal listening. They come with a Bose Fit Kit, including various ear tips and stability bands, ensuring a comfortable and secure fit for extended wear.

Key features include intuitive touch controls for managing music and calls, advanced Bluetooth 5.3 technology for stable connectivity, and long-lasting battery life with a portable charging case.

Image: Bose QuietComfort Earbuds II in Soapstone color, showcasing their sleek design.

What's in the Box

Your Bose QuietComfort Earbuds II package includes the following components:

• 2 Bose QuietComfort Earbuds II (Left and Right)
• Fit Kit (3 pairs of eartips and 3 stability bands)
• Charging Case
• USB-C to USB-A cable
• Quick start guide

Image: All components included in the Bose QuietComfort Earbuds II package, laid out clearly.

2. Setup

Initial Pairing

To pair your Bose QuietComfort Earbuds II with a new device:

1. Ensure the earbuds are in the charging case and the case has sufficient battery.
2. Open the charging case lid. The earbuds will automatically enter pairing mode.
3. On your device (smartphone, tablet, computer), navigate to the Bluetooth settings.
4. Select "Bose QC Earbuds II" from the list of available devices.
5. Once connected, a voice prompt will confirm the connection.

The earbuds keep track of the last seven paired devices, allowing for easy switching between them without re-pairing.

Finding Your Best Fit

The Bose QuietComfort Earbuds II are designed for personalized comfort and a secure fit. Experiment with the included ear tips and stability bands to find the combination that best suits your ears. A proper fit is crucial for optimal noise cancellation and sound quality.

• Ear Tips: Choose the size that creates a gentle seal in your ear canal.
• Stability Bands: Select the band size that comfortably tucks into the ridge of your ear, providing stability without pressure.

Bose Music App

For enhanced control and customization, download the Bose Music app from your device's app store. The app guides you through the setup process and allows you to:

• Adjust noise cancellation levels.
• Manage Bluetooth connections.
• Customize shortcuts and equalizer settings.
• Receive software updates.

Image: A smartphone displaying the Bose Music App interface, with the Bose QuietComfort Earbuds II and their charging case beside it.

3. Operating Your Earbuds

Touch Controls

The Bose QuietComfort Earbuds II feature intuitive touch controls on each earbud, allowing you to manage playback, calls, and noise cancellation without needing to access your phone:

• Play/Pause: Single tap on either earbud.
• Skip Forward: Double tap on the right earbud.
• Skip Backward: Triple tap on the left earbud.
• Volume Up: Swipe up on the right earbud.
• Volume Down: Swipe down on the left earbud.
• Answer/End Call: Single tap on either earbud.
• Decline Call: Double tap on either earbud.
• Change Noise Cancellation Mode: Press and hold either earbud.

Noise Cancellation Modes

The earbuds offer active noise cancellation that intelligently personalizes to your ears and environment. You can switch between different noise cancellation modes, such as Quiet Mode for maximum noise reduction and Aware Mode for hearing your surroundings, using the touch controls or the Bose Music app.

Battery and Charging

The earbuds provide up to 6 hours of listening time on a single charge. The portable charging case extends the total listening time significantly.

• Charging the Earbuds: Place the earbuds into the charging case. The indicator lights on the earbuds will show their charging status.
• Charging the Case: Connect the USB-C cable to the charging case and a USB power source. The indicator light on the case will show its charging status.
• Quick Charge: A 20-minute charge provides up to 2 hours of battery life when the battery is low.

Image: The Bose QuietComfort Earbuds II charging case, closed, in Soapstone color.

4. Maintenance and Care

Cleaning Your Earbuds

Regular cleaning helps maintain the performance and longevity of your earbuds:

• Gently wipe the earbuds and charging case with a soft, dry, lint-free cloth.
• For ear tips and stability bands, remove them from the earbuds and clean with mild soap and water if necessary. Ensure they are completely dry before reattaching.
• Do not use abrasive cleaners, alcohol, or chemical sprays.
• Avoid getting moisture into any openings.

Storage

When not in use, always store your earbuds in their charging case to protect them and ensure they are charged for your next use. Store the case in a cool, dry place away from extreme temperatures.

5. Troubleshooting

Common Issues

• No Sound/Poor Sound Quality: Ensure earbuds are properly seated in your ears, check Bluetooth connection, and verify volume levels on both earbuds and device.
• Earbuds Not Connecting: Ensure Bluetooth is enabled on your device. Try turning Bluetooth off and on, or re-pairing the earbuds.
• Charging Issues: Ensure the charging cable is securely connected to both the case and power source. Check for debris in the charging ports.
• Noise Cancellation Not Effective: Verify that the ear tips and stability bands provide a proper seal. Adjust noise cancellation levels in the Bose Music app.

Resetting Your Earbuds

If you experience persistent issues, a factory reset may resolve them. Refer to the Bose Music app or the official Bose support website for detailed instructions on how to perform a factory reset for your QuietComfort Earbuds II.

6. Specifications

7. Warranty and Support

Amazon Renewed Guarantee

This product is part of the Amazon Renewed program. Products sold under Amazon Renewed have been professionally inspected and tested to work and look like new by Amazon-qualified suppliers. If you are not satisfied with your purchase, renewed products are eligible for replacement or refund under the Amazon Renewed Guarantee, typically within 90 days of receipt.

Further Support

For additional support, detailed FAQs, or to register your product, please visit the official Bose support website:

Bose Official Support