1. Introduction
This manual provides detailed instructions for the setup, operation, and maintenance of your Tenveo VLoop 4K PTZ Camera (Model TEVO-VL12U). Please read this manual thoroughly before using the product to ensure proper functionality and to prevent damage. Keep this manual for future reference.
Figure 1: Front view of the Tenveo VLoop 4K PTZ Camera.
2. Safety Information
Observe the following safety precautions to ensure safe operation and to avoid damage to the device or injury to personnel:
- Do not expose the camera to rain or moisture.
- Do not open the camera casing. Refer all servicing to qualified personnel.
- Use only the power adapter provided with the camera.
- Ensure the camera is installed on a stable surface or mounting bracket.
- Avoid pointing the camera directly at strong light sources for extended periods.
3. Package Contents
Verify that all items are present in the package:
- Tenveo VL12U PTZ HDMI Camera x1
- IR Remote Control x1
- Wall Mount x1
- USB3.0 Cable x1
- Power Adapter 12V 2A x1
- User Manual x1
Figure 2: Included accessories for the Tenveo VLoop 4K PTZ Camera.
4. Product Overview
The Tenveo VLoop 4K PTZ Camera (TEVO-VL12U) is designed for high-quality video conferencing and live streaming applications. It features a 1/2.8-inch CMOS sensor, delivering 4K (3840x2160) resolution at 30 frames per second. The camera includes a 12X optical zoom lens with a wide 78° field of view, and supports Pan-Tilt-Zoom (PTZ) movements for flexible camera positioning.
Figure 3: Key features of the Tenveo VLoop 4K PTZ Camera.
Key features include:
- 4K UHD Video: Captures video at 3840x2160 resolution with a 1/2.8-inch CMOS sensor.
- 12X Optical Zoom: Provides clear magnification without loss of image quality.
- Pan-Tilt-Zoom (PTZ): Offers 350° pan and 180° tilt movement for comprehensive coverage.
- Multi-Interface Output: Supports USB 3.0, HDMI, and RJ45 (PoE) for versatile connectivity.
- Universal Compatibility: Works with major video conferencing platforms and operating systems.
Figure 4: High-resolution imaging capabilities.
5. Setup
5.1 Physical Installation
The camera supports various mounting options: desktop, tripod, wall, and ceiling. Choose the appropriate method for your environment.
- Desktop Placement: Place the camera on a stable, flat surface.
- Tripod Mounting: Attach the camera to a standard tripod using the tripod screw hole at the base.
- Wall Mounting: Use the provided wall mount bracket and hardware to secure the camera to a wall. Ensure the wall can support the camera's weight.
- Ceiling Mounting: The camera can be inverted and mounted to the ceiling using the provided bracket. Adjust image settings (flip/mirror) via the Web UI or remote control if mounted inverted.
Figure 5: Camera mounted on a tripod.
Figure 6: Various mounting options for the camera.
5.2 Connectivity
The camera offers multiple output interfaces for flexible integration:
- USB 3.0: Connect the camera directly to a computer using the supplied USB 3.0 cable for video output and control.
- HDMI: Connect to a display, capture card, or video switcher for high-quality video output.
- RJ45 (PoE): Connect to a network switch that supports Power over Ethernet (PoE) for power, video streaming (IP), and control via a single Ethernet cable. This port also supports standard LAN connections for IP streaming and control without PoE, requiring a separate power adapter.
- RS232/RS485: For serial control using a joystick controller or other control systems.
Figure 7: Connectivity options for different setups.
5.3 Powering On
After connecting the necessary cables (power, video output), the camera will perform a self-test, indicated by its pan and tilt movements. Once complete, the camera is ready for operation.
6. Operating Instructions
6.1 Basic PTZ Control
The camera's pan, tilt, and zoom functions can be controlled using the included IR remote control or via a web-based user interface (Web UI).
- Pan: Rotate the camera horizontally up to 350° (±175°).
- Tilt: Adjust the camera vertically up to 180° (±90°).
- Zoom: Use the 12X optical zoom to magnify or widen the view.
6.2 Remote Control Operation
The IR remote control allows for direct manipulation of camera movements and settings.
- Directional Buttons: Control pan and tilt.
- Zoom In/Out: Adjust the optical zoom level.
- Presets: Save up to 10 quick presets (1-10) for instant recall of camera positions. To save a preset, press the 'Preset' button followed by a number (1-10). To recall, press the number button.
- Menu Button: Access the on-screen display (OSD) menu for advanced settings like exposure, color, image flip/mirror, and video format.
- Focus: Adjust focus manually or enable autofocus.
6.3 Web UI Control
For advanced control and configuration, access the camera's Web UI via a web browser:
- Connect the camera to your network via the RJ45 port.
- Find the camera's IP address. The default IP address is typically 192.168.1.205. This may be displayed briefly on a connected HDMI monitor during startup.
- Open a web browser and enter the camera's IP address.
- Log in using the default username and password (both typically 'admin').
- The Web UI provides live view, PTZ controls, and settings for image (brightness, contrast, saturation), exposure, white balance (AWB), and streaming parameters (H.264, H.265, MJPEG).
6.4 Software Compatibility
The Tenveo VLoop 4K PTZ Camera is compatible with a wide range of video conferencing and streaming software, including:
- Zoom
- Skype
- Microsoft Teams
- OBS Studio
- Vmix
- YouTube Live
- Webex
- Google Meet
It supports Windows (7/8.1/10/11) and Mac OS X (10.7 or higher).
Figure 8: Universal compatibility with various platforms.
7. Maintenance
To ensure the longevity and optimal performance of your camera:
- Clean the lens regularly with a soft, dry, lint-free cloth. Avoid abrasive materials or harsh chemicals.
- Keep the camera free from dust and debris. Use a soft brush or compressed air for vents.
- Store the camera in a dry, cool environment when not in use.
- Do not attempt to disassemble the camera.
8. Troubleshooting
If you encounter issues with your Tenveo VLoop 4K PTZ Camera, refer to the following common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| No video output | Loose cable connection; incorrect input selection on display; camera not powered on. | Check all cable connections (USB, HDMI, RJ45). Ensure the display is set to the correct input source. Verify the camera is powered on. |
| No audio | Camera does not have a built-in microphone. | Connect an external microphone or audio system. The camera is designed for video capture only. |
| PTZ control is unresponsive or sporadic | Remote control batteries low; IR sensor blocked; network issue for Web UI control; software conflict. | Replace remote batteries. Ensure clear line of sight to IR sensor. Check network connection. If using third-party software, ensure it is configured correctly or try the official Web UI. Consider updating firmware. |
| Settings not saved after power cycle | Specific settings may not persist across power cycles. | Reconfigure settings via Web UI or remote after power on. Ensure firmware is up to date, as this may be addressed in updates. |
| 4K resolution not available on IP stream | IP streams are limited to 1080p. | 4K output is primarily available via HDMI and USB 3.0. IP streams support up to 1080p. This is a design specification. |
If the problem persists, please contact Tenveo customer support.
9. Specifications
| Feature | Specification |
|---|---|
| Brand | Tenveo |
| Model Number | TEVO-VL12U |
| Item Weight | 2.97 pounds |
| Product Dimensions | 6.77 x 6.77 x 7.56 inches |
| Color | Silvery |
| Photo Sensor Technology | CMOS |
| Video Capture Resolution | 4K |
| Maximum Focal Length | 46.8 Millimeters |
| Maximum Aperture | 1.6 f |
| Connectivity Technology | USB3.0, HDMI, RJ45, PoE |
10. Warranty and Support
Tenveo offers a 30-day money-back guarantee and lifetime technical support for the VLoop 4K PTZ Camera.
For technical assistance or warranty inquiries, please contact Tenveo customer support via email: tenveo_amazon@tenveo.com.
Additional resources, including a detailed User Guide, may be available for download from the official Tenveo website or via the following link: User Guide (PDF).
