1. Introduction
This manual provides detailed instructions for the installation, setup, operation, and maintenance of your Veise RZ09 Smart Lock. Please read this manual thoroughly before installation and use to ensure proper function and safety.
2. Product Overview
2.1 Package Contents
The Veise RZ09 Smart Lock package includes the following components:
- Fingerprint Smart Lock with Handle
- Installation Instruction Manual
- Mounting Plate
- 2 Mechanical Keys
- 2 IC Cards (Fobs)
- Programming Quick Setup Guide
- Screws
- Latch
- Strike Plate
Image: Veise RZ09 Smart Lock and included accessories.
2.2 Key Features
- 7-in-1 Access Methods: Fingerprint, Mobile App, Web Portal, Fobs, Keypad Code, eKey Sharing, Mechanical Key.
- App Control: Manage passwords, access logs, and eKeys via the mobile application.
- Multiple Passwords: Generate permanent, timed, one-time, or recurring passcodes (over 250 capacity).
- Remote Control Capability: Requires Veise G2 Gateway (sold separately) for remote access, real-time logging, and integration with Alexa/Google Assistant.
- Automatic Locking: Configurable auto-lock feature (1-999 seconds) and one-touch locking via the keypad.
- Ergonomic Design: Fingerprint sensor integrated into the handle for single-motion unlocking.
- Adjustable Handle: Compatible with both left and right-handed doors.
Image: Unlocking the smart lock with a fingerprint.
Image: Various access methods for the smart lock.
3. Installation
The Veise RZ09 Smart Lock is designed for easy installation on most US standard left and right-handed doors without requiring additional drilling. Ensure your door meets the following specifications before proceeding.
3.1 Door Compatibility Check
- Door Thickness: 1-3/8" to 2" (35mm-50mm)
- Hole Diameter: 2-1/8" (54mm)
- Backset: 2-3/8" or 2-3/4" (60mm or 70mm)
- Bore Diameter: 1" (25mm)
- Minimum Distance (if installing above an existing deadbolt): 1-7/8" (47mm) from the center of the passage hole to the center of the deadbolt hole.
The lock is compatible with single cylinder deadbolts but not with mortise or integrated lock systems.
Image: Door measurement and compatibility guide.
3.2 Installation Steps
Refer to the included "Installation Instruction Manual" and "Programming Quick Setup Guide" for detailed, step-by-step instructions. A general overview of the process includes:
- Prepare the door and frame, ensuring correct measurements and hole alignment.
- Install the latch and strike plate.
- Install the exterior assembly, ensuring the spindle is correctly oriented.
- Install the interior mounting plate.
- Connect the cable from the exterior assembly to the interior assembly.
- Secure the interior assembly to the mounting plate.
- Install the batteries (4 AA batteries, not included).
- Test the lock's mechanical function.
Important: The handle direction can be adjusted for left or right-handed doors during installation. Ensure the correct orientation for optimal performance.
Image: Handle adjustment for door orientation.
4. Setup and Programming
After physical installation, configure your smart lock using the mobile application.
4.1 Mobile App Installation and Pairing
- Download the "DDLock" or "TTLock" app from your smartphone's app store.
- Create an account and log in.
- Enable Bluetooth on your smartphone and ensure you are within close proximity to the lock.
- In the app, select "Add Lock" and follow the on-screen instructions to pair your RZ09 Smart Lock.
Image: DDLock app interface for lock management.
4.2 User and Access Management
The app allows you to manage various access methods:
- Fingerprints: Add and manage multiple fingerprints for quick access. Ensure fingers are clean and dry for optimal recognition.
- Passcodes: Create permanent, timed, one-time, or recurring passcodes for different users.
- eKeys: Share electronic keys with family, guests, or tenants for app-based access.
- IC Cards (Fobs): Program the included IC cards for tap-to-unlock functionality.
Image: User management in the mobile application.
4.3 Remote Access (Optional)
For remote access features, including real-time logging, remote unlocking, and voice assistant integration (Alexa, Google Assistant), the Veise G2 WiFi Gateway is required (sold separately).
Image: Veise G2 WiFi Gateway for remote functionality.
5. Operating Instructions
5.1 Unlocking the Door
- Fingerprint: Place a registered finger on the sensor located on the handle. The lock will unlock within approximately 1.5 seconds.
- Keypad Code: Enter your valid passcode on the keypad and press '#'.
- Mobile App: Use the unlock function within the DDLock/TTLock app (requires Bluetooth or G2 Gateway for remote).
- IC Card (Fob): Tap the registered IC card against the keypad.
- Mechanical Key: Insert the physical key into the keyhole located at the bottom of the exterior handle and turn to unlock.
5.2 Locking the Door
- Automatic Lock: If enabled, the lock will automatically engage after a set period (1-999 seconds) once the door is closed.
- One-Touch Lock: Press and hold the '#' symbol on the keypad for 2 seconds.
- Mobile App: Use the lock function within the DDLock/TTLock app (requires Bluetooth or G2 Gateway for remote).
Image: Auto-lock and one-touch locking features.
5.3 Passage Mode
Passage Mode keeps the door unlocked for continuous access without requiring credentials. This is useful for periods of high traffic or when the door needs to remain open.
- Activating Passage Mode: This can typically be done via a switch on the interior back plate of the lock or through the mobile application.
- Deactivating Passage Mode: Switch it off via the back plate or the app to re-enable normal locking functions.
Image: Passage Mode activation switch.
6. Maintenance
6.1 Battery Replacement
The Veise RZ09 Smart Lock requires 4 AA batteries (not included). The lock will provide a low battery alert when replacement is needed. Battery life is approximately up to 1 year depending on usage.
- When the battery is low, the lock will indicate this visually or audibly.
- Replace all four AA batteries simultaneously with new, high-quality alkaline batteries.
- Ensure correct polarity during installation.
Image: Low battery alert notification.
6.2 Cleaning
Clean the lock's exterior with a soft, damp cloth. Avoid abrasive cleaners or solvents that could damage the finish or electronic components.
7. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Lock does not respond. | Dead batteries. | Replace all 4 AA batteries. |
| Fingerprint not recognized. | Finger is dirty, wet, or not properly placed. | Ensure finger is clean and dry. Reposition finger firmly on the sensor. Re-register fingerprint if issues persist. |
| Keypad code not working. | Incorrect code entered; keypad not active. | Ensure the keypad is illuminated before entering the code. Verify the code is correct in the app. |
| Lock does not pair with app. | Bluetooth off; too far from lock; app issue. | Ensure Bluetooth is on and you are close to the lock. Restart the app or phone. |
| Lock jams or doesn't retract latch. | Improper installation; door alignment issue. | Review installation steps, especially spindle alignment and latch operation. Check door frame for obstructions. |
| Remote access not working. | Veise G2 Gateway not connected or configured. | Ensure the G2 Gateway is powered on, connected to Wi-Fi, and properly paired with the lock and app. |
8. Specifications
| Feature | Detail |
|---|---|
| Brand | Veise |
| Model Name | RZ09 |
| Lock Type | Biometric, Combination Lock, Keypad |
| Material | Aluminum, Metal |
| Color | Matte Black |
| Item Dimensions (L x W x H) | 9.17 x 7.17 x 3.54 inches |
| Item Weight | 3.78 pounds |
| Power Source | Battery-Powered (4 AA batteries, not included) |
| Connectivity Protocol | Bluetooth, Wi-Fi (with Veise G2 WiFi Gateway) |
| Controller Type | APP, Google Assistant, Amazon Alexa, Apple Watch, iOS, Android |
| Special Features | Auto-lock & One Touch Locking, User Friendly App, Compatible with Alexa and Google Assistant (Veise G2 WiFi Gateway Required), Fingerprint Smart Lock with Handle, Web Portal User Management, App Control & Ekeys |
| Installation Method | Screw-In |
| Usage | Front Door, Back Door, Home, House, Hotel, Apartment, Office, Rental, etc. |
9. Warranty and Support
Veise offers a minimum of a 1-year product warranty. For technical assistance or warranty claims, please contact Veise customer support.
- Online Phone Support: Monday to Friday, 9 AM to 5 PM PST.
- Email Service: 24/7 after-sales email support.
Refer to the official Veise website or your purchase documentation for the most current contact information.
