Grandstream WP822 Cordless Wi-Fi Phone User Manual

1. Product Overview

The Grandstream WP822 is a business-grade portable Wi-Fi IP phone designed for various professional environments, including retail, logistics, healthcare, and security. It offers robust features for reliable communication.

Figure 1.1: Grandstream WP822 Cordless Wi-Fi Phone in its charging cradle. The phone features a large display, a numeric keypad, and navigation buttons.

Key Features:

• Dual-band 802.11a/b/g/n/ac Wi-Fi for reliable connectivity.
• Advanced antenna design and roaming support for seamless mobility.
• Up to 8 hours of talk time on a single charge.
• HD voice with dual microphones for clear audio quality.
• Configurable push-to-talk button for instant communication.
• Compact and durable design suitable for demanding environments.

2. Package Contents

Verify that all items are present in your package:

• Grandstream WP822 Cordless Wi-Fi Phone
• Charging Cradle
• Power Adapter
• Lithium-Ion Battery
• Belt Clip
• Quick Start Guide (this manual serves as the full guide)

3. Device Layout

Figure 3.1: Front view of the WP822 phone, showing the display, soft keys, navigation cluster, and numeric keypad.

Figure 3.2: Back view of the WP822 phone, highlighting the speaker and battery compartment.

Figure 3.3: WP822 phone with the optional belt clip attached for convenient carrying.

Components:

• Display Screen: Shows call information, menus, and status.
• Soft Keys: Context-sensitive buttons below the display.
• Navigation Cluster: Up, Down, Left, Right, and OK/Select buttons for menu navigation.
• Numeric Keypad: For dialing numbers and text input.
• Call/End Buttons: Green button to initiate/answer calls, Red button to end/reject calls.
• Speaker: For hands-free communication.
• Microphones: Dual MICS for HD voice clarity.
• Headset Jack: For connecting a wired headset.
• USB-C Port: For charging and data transfer.
• Power Button: On the side, for turning the device on/off and screen lock.
• Volume Buttons: On the side, for adjusting call and ringer volume.

4. Setup and Installation

4.1. Battery Installation

1. Locate the battery compartment cover on the back of the phone.
2. Gently slide the cover downwards to remove it.
3. Insert the Lithium-Ion battery into the compartment, ensuring the gold contacts align with the phone's terminals.
4. Replace the battery compartment cover by sliding it upwards until it clicks into place.

4.2. Charging the Phone

Before first use, fully charge the phone for optimal battery performance.

1. Connect the power adapter to the charging cradle.
2. Plug the power adapter into a standard electrical outlet.
3. Place the WP822 phone into the charging cradle, ensuring it seats properly. The charging indicator on the phone will illuminate.
4. A full charge typically takes approximately 2-3 hours.

Figure 4.1: The WP822 phone correctly placed in its charging cradle, indicating proper connection for charging.

4.3. Initial Power On and Wi-Fi Connection

1. Press and hold the Power button on the side of the phone until the screen illuminates.
2. Follow the on-screen prompts for initial setup, including language selection.
3. Navigate to Settings > Wi-Fi.
4. Select your desired Wi-Fi network from the list.
5. Enter the Wi-Fi password if prompted and tap Connect.
6. Once connected, the Wi-Fi icon will appear in the status bar.

4.4. Account Configuration (VoIP)

Your WP822 phone requires a VoIP account to make and receive calls. This is typically configured by your IT administrator or service provider. For manual configuration:

1. Navigate to Settings > Account Settings.
2. Select an available account slot.
3. Enter the required SIP account details (SIP Server, User ID, Password, etc.) provided by your VoIP service provider.
4. Save the settings. The account status icon should turn green when successfully registered.

5. Operating Instructions

5.1. Making Calls

• Dialing a Number: Enter the phone number using the numeric keypad and press the Call button.
• From Call History: Navigate to Call History, select a contact, and press the Call button.
• From Contacts: Navigate to Contacts, select a contact, and press the Call button.

5.2. Answering and Ending Calls

• Answering: When the phone rings, press the Call button or the Answer soft key.
• Ending: During a call, press the End button or the End Call soft key.

5.3. In-Call Options

• Hold: Press the Hold soft key to put the current call on hold. Press again to resume.
• Transfer: Press the Transfer soft key, dial the new number, and press Transfer again (consult your VoIP system for blind vs. attended transfer).
• Mute: Press the Mute soft key to mute your microphone. Press again to unmute.
• Speakerphone: Press the Speaker button to toggle speakerphone mode.
• Volume Adjustment: Use the Volume Up/Down buttons on the side of the phone during a call.

5.4. Push-to-Talk (PTT)

The WP822 features a configurable Push-to-Talk button. This function allows for instant, one-way communication similar to a walkie-talkie, typically used within a defined group or channel. Consult your system administrator for PTT configuration and usage details specific to your network.

• To initiate PTT: Press and hold the configured PTT button.
• To speak: Speak clearly into the microphone while holding the button.
• To listen: Release the PTT button.

6. Maintenance and Care

• Cleaning: Use a soft, dry, lint-free cloth to clean the phone and charging cradle. Do not use harsh chemicals, cleaning solvents, or strong detergents.
• Battery Life: To maximize battery life, avoid extreme temperatures. Fully charge the battery before long periods of inactivity.
• Storage: If storing the phone for an extended period, remove the battery. Store in a cool, dry place.
• Water Resistance: The WP822 is not waterproof. Avoid exposing the device to liquids.
• Impact: Protect the phone from drops and impacts, which can damage internal components.

7. Troubleshooting

8. Technical Specifications

• Model: WP822
• Dimensions (L x W x H): 3.94 x 3.94 x 3.94 inches (approximate)
• Weight: 15.9 ounces (450 grams)
• Battery: 1 Lithium Ion battery (included)
• Talk Time: Up to 8 hours
• Wi-Fi: Dual-band 802.11a/b/g/n/ac
• Headset Jack: Yes
• Charging Port: USB-C
• Material: Plastic
• Manufacturer: Grandstream
• First Available: January 14, 2023

9. Warranty and Support

Grandstream products are covered by a limited warranty. For specific warranty terms and conditions, please refer to the warranty card included with your product or visit the official Grandstream website. Keep your purchase receipt as proof of purchase.

Customer Support:

For technical assistance, troubleshooting beyond this manual, or warranty claims, please contact your vendor or Grandstream's official support channels:

• Grandstream Support Portal: www.grandstream.com/support
• Contact Information: Refer to the Grandstream website for regional contact numbers and email support.

When contacting support, please have your product model (WP822) and serial number ready. The serial number is typically located on a sticker on the back of the phone or inside the battery compartment.