1. Introduction
The ioSafe Solo G3 is a robust external storage device designed to protect your valuable data from environmental hazards such as fire and water. This manual provides essential information for the proper setup, operation, and maintenance of your Solo G3 device, ensuring optimal performance and data security.
Image 1.1: ioSafe Solo G3 External Storage Device
2. Safety Information
Please read and understand all safety instructions before operating the ioSafe Solo G3. Failure to follow these instructions may result in injury, damage to the device, or loss of data.
- Placement: Ensure the device is placed on a stable, flat surface. Do not block ventilation openings.
- Power: Use only the power adapter supplied with your ioSafe Solo G3. Do not overload power outlets.
- Environment: While the Solo G3 is fireproof and waterproof, it is designed for data protection during an event, not for continuous exposure to extreme conditions. Operate within standard indoor environmental ranges.
- Handling: The device is heavy (approximately 19.8 pounds). Exercise caution when lifting or moving to prevent injury.
- Disassembly: Do not attempt to open or disassemble the device. This will void the warranty and may expose you to hazardous components.
3. What's in the Box
Verify that all items are present in the packaging:
- ioSafe Solo G3 USB External Hard Drive
- USB 3.0 Cable
- Power Supply
- Solo G3 Quick Start Guide (this document serves as the comprehensive manual)
4. Setup
4.1. Unpacking
Carefully remove the ioSafe Solo G3 and all accessories from its packaging. Retain the packaging for future transport or service.
4.2. Connecting Power
- Connect the power supply cable to the power input port on the rear of the Solo G3.
- Plug the power adapter into a standard electrical outlet.
4.3. Connecting to Computer
- Connect one end of the supplied USB 3.0 cable to the USB 3.0 port on the rear of the Solo G3.
- Connect the other end of the USB 3.0 cable to an available USB 3.0 port on your computer.
Image 4.1: Rear Panel Connections (Power, USB 3.0, Power Switch)
4.4. Securing the Device (Optional)
The Solo G3 includes provisions for physical security. You can bolt the device to a surface to prevent theft. Refer to the quick start guide for detailed instructions on using the theft-proof bolt-down kit (sold separately).
5. Operating
5.1. Powering On/Off
- Power On: After connecting the power and USB cables, press the power switch located on the rear of the device. The power indicator light will illuminate.
- Power Off: Safely eject the drive from your operating system before pressing the power switch to turn off the device. This prevents data corruption.
5.2. Data Transfer
Once powered on and connected, your computer's operating system should recognize the Solo G3 as an external hard drive. You can then drag and drop files, use backup software, or perform other data transfer operations as you would with any standard external drive.
5.3. Understanding Indicators
The device features an indicator light (typically on the front or top panel) that provides status information:
- Solid Light: Device is powered on and idle.
- Flashing Light: Indicates data activity (reading or writing).
Image 5.1: Top View of ioSafe Solo G3
6. Maintenance
The ioSafe Solo G3 is designed for minimal maintenance. Follow these guidelines to ensure its longevity:
- Cleaning: Use a soft, dry cloth to clean the exterior of the device. Do not use liquid cleaners or solvents.
- Ventilation: Ensure that the ventilation holes are not obstructed to allow for proper airflow.
- Firmware Updates: Periodically check the ioSafe website for any available firmware updates for your Solo G3 model. Follow the instructions provided with the update carefully.
7. Troubleshooting
If you encounter issues with your ioSafe Solo G3, refer to the following table for common problems and solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Device does not power on. | Power cable not connected, power outlet issue, faulty power supply. | Check power cable connections. Try a different power outlet. Ensure the power switch is in the 'On' position. |
| Computer does not recognize the device. | USB cable not connected properly, faulty USB port, driver issue. | Ensure USB cable is securely connected to both the device and the computer. Try a different USB port or cable. Check your computer's Device Manager for driver status. |
| Slow data transfer speeds. | Using a USB 2.0 port instead of USB 3.0, fragmented drive, background processes. | Connect to a USB 3.0 port on your computer. Defragment the drive (Windows) or verify disk (macOS). Close unnecessary applications. |
| Device is making unusual noises. | Internal component issue. | Immediately back up any critical data if possible. Contact ioSafe support for assistance. |
8. Specifications
| Feature | Specification |
|---|---|
| Model | Solo G3 |
| Item Model Number | 71300-1237-1200 |
| Digital Storage Capacity | 3 TB (3000 GB) |
| Hard Drive Type | Mechanical Hard Disk (3.5 Inches) |
| Hard Drive Rotational Speed | 7200 RPM |
| Interface | USB 3.0 |
| Fire Protection | Up to 1550°F for 1/2 hour (ASTM E119) |
| Water Protection | Fully submersed, fresh or salt water, 10 foot depth, 72 hours |
| Dimensions (LxWxH) | 11 x 5 x 7.08 inches |
| Item Weight | 19.8 pounds |
| Color | Black |
| Compatible Devices | Desktop |
9. Warranty and Support
9.1. Data Recovery Service (DRS)
The ioSafe Solo G3 includes a Data Recovery Service (DRS) for any reason. This service is designed to help recover your data in the event of a disaster, even if the device itself is damaged. Please refer to the ioSafe website or your product registration for specific terms and conditions of your DRS plan.
9.2. Technical Support
For technical assistance, troubleshooting beyond this manual, or warranty inquiries, please visit the official ioSafe support website or contact their customer service department. Have your product model number (Solo G3) and item model number (71300-1237-1200) ready when contacting support.
