Volcora 80mm Thermal Receipt Printer User Manual

1. Introduction

This manual provides instructions for the installation, operation, and maintenance of your Volcora 80mm Thermal Receipt Printer. This high-speed POS printer features an auto-cutter and offers USB and Ethernet connectivity, making it suitable for various business environments.

2. Safety Information

• Ensure the printer is connected to a grounded power outlet.
• Do not expose the printer to water or excessive humidity.
• Avoid placing the printer in direct sunlight or near heat sources.
• Use only specified thermal paper rolls.
• Do not attempt to open or repair the printer yourself. Contact qualified service personnel.

3. Package Contents

Verify that all items are present in the package:

Image: Package contents including the printer, power adapter, paper roller, USB cable, CD, manual, and sample receipt paper.

• Thermal Receipt Printer
• Power Adapter
• Paper Roller
• USB Cable
• CD (for drivers and software)
• User Manual
• Sample Receipt Paper Roll

4. Product Overview

4.1. Printer Components and Interfaces

Image: Rear interfaces of the printer, including LAN (A), USB (B), RJ11 cash drawer (C), and Power (D) ports.

Image: Various views of the printer, showing indicator lights for Power, Error, Paper, and a Feed button.

The printer features multiple connectivity options and indicator lights for easy status monitoring:

• LAN Port: For Ethernet connection.
• USB Port: For direct connection to a computer.
• RJ11 Port: For connecting a cash drawer.
• Power Port: For connecting the power adapter.
• Indicator Lights: Power, Error, and Paper status.
• Feed Button: To advance paper manually.

5. Setup

5.1. Connecting the Printer

1. Connect the power adapter to the printer's power port and then to a power outlet.
2. Connect the USB cable from the printer to your computer, or connect an Ethernet cable from the printer to your network router/switch.
3. If connecting a cash drawer, use the RJ11 cable to connect it to the printer's cash drawer port.

5.2. Loading Thermal Paper

Image: Open printer showing the large paper roll capacity and sensors for paper out, cover open, cutter jam, and paper jam.

1. Open the printer cover by pressing the release button.
2. Insert a new 80mm thermal paper roll into the paper compartment, ensuring the paper feeds from the bottom and the leading edge extends past the cutter.
3. Close the printer cover firmly until it clicks into place.

5.3. Driver Installation and Software Compatibility

Image: Compatibility matrix indicating supported operating systems (Windows, MacOS, Linux, VirtualCom, Android, RaspberryPi, iOS) for USB, USB+Ethernet, and USB+WiFi interfaces.

Image: List of compatible POS systems (Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, KaHero POS) and non-compatible systems (Toast, Ubereats, Grubhub, Doordash, Postmates, Clover, Shopify). Note for Square support is also included.

Install the necessary drivers from the provided CD or download them from the Volcora support website. The printer supports:

• Ethernet Interface: Windows, Mac OS, Linux, VirtualCom, Android, RaspberryPi, and iOS.
• USB Interface: Windows, Mac OS, Linux, VirtualCom, and Android.

Note: This printer does not support Bluetooth or WiFi printing (unless a specific WiFi variant is purchased). For custom applications on iOS and Android via Ethernet, an SDK is required.

POS Software Compatibility:

• Compatible: Loyverse, SumUp, Gloria Food, FoodZaps, TabShop POS, POSAPP.vn POS, Olsera POS, KaHero POS.
• Not Compatible: Ubereats, Grubhub, Doordash, Postmates, Clover, Shopify, Toast.
• For Square support, please contact Volcora customer support.

6. Operation

6.1. Basic Printing

Image: Printer in operation, demonstrating fast printing at 260mm/s and the auto-cutter function.

Image: Example of a high-resolution receipt printout (576 dots/line).

Once connected and drivers are installed, send print commands from your POS software or application. The printer will automatically print and cut receipts at a speed of up to 260mm/s.

6.2. Wall Mount Installation

Image: The printer can be used as a desktop unit with non-slip rubber feet or wall-mounted using the two hanging holes at the bottom.

The printer includes two hanging holes at the bottom for wall mounting. Securely attach the printer to a wall using appropriate hardware (not included) to save counter space, especially in kitchen environments.

7. Maintenance

7.1. Cleaning the Printer

• Regularly clean the exterior of the printer with a soft, dry cloth.
• To clean the thermal print head, use an alcohol swab or a specialized thermal printer cleaning pen. Ensure the printer is off and cooled down before cleaning.

7.2. Thermal Print Head Care

The thermal print head is a critical component. Proper maintenance is essential to prevent faded text and ensure print quality. Clean the print head regularly, especially after changing paper rolls or if print quality degrades.

7.3. Paper Roll Replacement

Replace the thermal paper roll when the paper-out indicator lights up or when the end of the roll is near. Follow the paper loading instructions in Section 5.2.

8. Troubleshooting

8.1. Common Issues and Solutions

8.2. Error Indicators

Refer to the indicator lights on the printer for status:

• Power Light: Indicates power status.
• Paper Light: Indicates paper-out or paper jam.
• Error Light: Indicates a general error. Consult the manual or support for specific error codes if available.

9. Specifications

10. Warranty and Support

10.1. Warranty Information

All Volcora products are backed by a limited lifetime warranty. Please retain your proof of purchase for warranty claims.

10.2. Customer Support

For assistance with setup, connection, compatibility, or any other product-related issues, please contact Volcora customer support. Our team is based in the United States and ready to help.

Support Website: volcora.com/pages/support-center