1. Important Safety Information
Please read and understand all instructions and safety information before assembling, operating, or installing this electric fireplace. Failure to do so may result in fire, electric shock, or personal injury.
- Electrical Safety: Ensure the fireplace is plugged into a standard three-prong outlet. Do not overload circuits. Unplug the unit before any cleaning or maintenance.
- Placement: Position the fireplace on a flat, stable surface. Maintain adequate clearance from combustible materials.
- Mantel Load: The mantel supports up to 30 lbs. Do not place a TV directly on the mantel; a TV can be hung above it.
- Overheating Protection: The unit features automatic safety shut-off to prevent overheating.
- Anti-Topple Device: Utilize the included anti-topple safety device to secure the unit to the wall, especially in homes with children or pets.
- Ventilation: This is a vent-free unit. Ensure the heater's vents are not obstructed.
- Certifications: This product is CSA and FCC certified.
2. Package Contents
Verify that all components are present and undamaged before assembly. The package includes:
- Mantel
- Replaceable Electric Fireplace Heater Insert
- Remote Control
- 6-foot Power Cord with Lay-Flat Plug
- Anti-Topple Safety Device
- Hardware
- Assembly Instructions
Image: The complete Real Flame Cravenhall Landscape Electric Fireplace unit.
3. Setup and Assembly
Assembly is required for this product. It typically arrives in two boxes. Please refer to the detailed assembly instructions provided in your package for step-by-step guidance. Ensure you have adequate space and any necessary tools before beginning.
Image: Diagram showing the dimensions of the assembled fireplace.
Assembly Overview Video
Video: An overview of the assembly process for the Cravenhall Electric Fireplace by Real Flame Company.
4. Operating Instructions
The electric fireplace can be operated using the control panel on the unit or the included remote control.
4.1. Remote Control Functions
- Power Button: Turns the fireplace ON or OFF.
- Flame Color Button: Cycles through six different flame color options (F1-F6).
- Flame Brightness Button: Adjusts the intensity of the flames through five levels (L1-L5).
- Heater Button: Activates or deactivates the heating function.
- Temperature Up/Down: Adjusts the thermostat setting for the heater.
- Timer Button: Sets a timer for automatic shut-off.
Image: Detailed view of the fireplace's touch controls and the dynamic glowing embers.
4.2. Flame Effects
Enjoy realistic log and flame effects with multiple customization options:
- Six Flame Colors: Choose from various colors to match your mood or decor.
- Five Brightness Levels: Adjust the flame intensity from a subtle glow to a vibrant blaze.
- Heatless Operation: The heater can be turned off, allowing you to enjoy the visual ambiance of the flames year-round without additional heat.
Image: A collage demonstrating the six different flame color options available.
4.3. Heating Function
The integrated heater provides supplemental warmth for your space:
- Heat Output: 5100 BTUs, capable of heating up to 1,000 sq ft.
- Adjustable Thermostat: Set your desired room temperature.
- Timer: Program the heater to turn off automatically after a set period.
- Safety Features: Includes over-heat protection and automatic safety shut-off.
5. Maintenance
To ensure the longevity and optimal performance of your electric fireplace, follow these simple maintenance guidelines:
- Cleaning: Regularly dust the mantel and exterior surfaces with a soft, dry cloth. For the glass panel, use a soft, damp cloth when the unit is cool. Avoid abrasive cleaners.
- Ventilation: Periodically check that the air intake and outlet vents are free from dust, lint, or obstructions.
- Power Cord: Inspect the power cord for any signs of damage. If damaged, discontinue use and contact customer support.
6. Troubleshooting
If you encounter any issues with your fireplace, try these basic troubleshooting steps:
- No Power: Ensure the power cord is securely plugged into a working electrical outlet. Check your household circuit breaker.
- No Heat: Verify that the heater function is activated and the thermostat is set to a temperature higher than the current room temperature. Ensure vents are not blocked.
- Flames Not Working: Confirm the flame effect function is turned on. Check power supply.
- Remote Control Not Responding: Replace the remote control batteries. Ensure there are no obstructions between the remote and the fireplace sensor.
If problems persist after attempting these steps, please contact Real Flame customer support.
7. Specifications
| Feature | Detail |
|---|---|
| Brand | Real Flame |
| Model Name | Cravenhall Landscape Electric Fireplace |
| Model Number | 5510E-W |
| Product Dimensions | 14.25"D x 64"W x 39"H |
| Material | Wood |
| Finish Type | Painted |
| Installation Type | Freestanding |
| Heat Output | 5100 British Thermal Units |
| Heating Coverage | Up to 1,000 sq ft |
| Power Source | Corded Electric |
| Special Features | Multi flame colors and brightness levels, adjustable thermostat, timer, over heat protection, automatic safety shut off, option to turn off heater to enjoy heatless flames year round. |
| Item Weight | 122 Pounds |
| Certifications | CSA and FCC certified |
8. Warranty and Support
8.1. Warranty Information
This Real Flame product comes with a Limited Warranty. For complete details regarding warranty coverage, terms, and conditions, please refer to the product description on the store page or contact Real Flame customer support directly.
8.2. Customer Support
For any questions, assistance with assembly, troubleshooting, or warranty claims, please contact Real Flame Company customer support. Refer to the contact information provided in your product packaging or on the official Real Flame website.
