Roku 3960R
Roku Express HD Streaming Device User Manual
Model: 3960R | Brand: Roku
1. Introduction
The Roku Express is a high-definition streaming device designed to deliver a seamless entertainment experience on your television. It provides access to a vast selection of free, live, and premium streaming content, making it ideal for both new users and experienced streamers. Its compact design and straightforward setup ensure quick integration into any home entertainment system.
Key Features:
- Fast and Powerful: Enjoy a seamless HD streaming experience.
- Quick Guided Setup: Simple plug-and-play installation with no power adapter needed.
- Massive Content Selection: Stream free, live, and premium TV, including over 400 free live TV channels.
- Standard Remote: Features essential buttons and shortcuts to popular channels for easy navigation.
- Always Up to Date: Automatic software updates ensure access to the latest features and channels.
2. What's in the Box
Your Roku Express package includes all necessary components to get you started:
- Roku Express streaming player
- Standard remote with pre-set channel shortcuts
- Two AAA batteries
- USB power cable (adapter not included)
- High Speed HDMI® Cable

Image: All components included in the Roku Express package.
3. Setup Guide
Follow these steps to set up your Roku Express device:
- Connect Roku Express to TV: Plug one end of the included High Speed HDMI® Cable into the HDMI port on your TV and the other end into the HDMI port on your Roku Express player.
- Power the Device: Connect the USB power cable to the Roku Express player. Plug the other end of the USB cable into a USB port on your TV or a USB power adapter (not included). The device is designed to be powered directly from your TV's USB port, allowing it to turn on and off with your TV.
- Insert Batteries into Remote: Open the battery compartment on the back of the standard remote and insert the two included AAA batteries, ensuring correct polarity.
- Select TV Input: Turn on your TV and use your TV remote to select the HDMI input that corresponds to the port where you connected your Roku Express.
- On-Screen Setup: Follow the on-screen instructions to connect your Roku Express to your Wi-Fi network and activate your Roku account. You will need your Wi-Fi network name and password.

Image: Rear view of the Roku Express with HDMI and USB connections.

Image: The Roku home screen, ready for streaming after setup.
4. Operating Instructions
Navigating your Roku Express is intuitive. Use the standard remote or the Roku mobile app to control your streaming experience.
Using the Standard Remote:
- Directional Pad: Use the arrow buttons to navigate menus and select content. The 'OK' button confirms your selection.
- Home Button: Returns you to the Roku home screen.
- Back Button: Goes back to the previous screen or menu.
- Instant Replay: Replays the last few seconds of video.
- Options Button (*): Accesses additional options for selected content or channels.
- Playback Controls: Play/Pause, Fast Forward, and Rewind buttons control media playback.
- Channel Shortcuts: Dedicated buttons provide quick access to popular streaming services like Netflix, Prime Video, Disney+, and Apple TV+.

Image: The Roku standard remote, highlighting key navigation and shortcut buttons.
Accessing Content:
- From the home screen, browse through recommended content or navigate to specific apps.
- Use the 'Search' option to find movies, TV shows, actors, or directors across various channels.
- Visit the 'Streaming Store' to add new channels to your Roku device.

Image: A wide selection of streaming services available on the Roku platform.
Roku Mobile App:
Download the free Roku mobile app for iOS or Android devices to use your smartphone as a second remote. The app offers additional features such as voice search, private listening with headphones, and casting content from your phone to your TV.
5. Maintenance
To ensure optimal performance and longevity of your Roku Express, consider the following maintenance tips:
- Cleaning: Gently wipe the device and remote with a soft, dry cloth. Avoid using liquid cleaners or abrasive materials.
- Ventilation: Ensure the Roku Express is placed in a well-ventilated area to prevent overheating. Do not cover the device or place it in enclosed spaces.
- Power Cycle: If the device becomes unresponsive, unplug the USB power cable from the Roku Express or the power source, wait a few seconds, and then plug it back in.
- Software Updates: Roku Express automatically updates its software. Ensure your device is connected to the internet to receive the latest features and bug fixes.
6. Troubleshooting
If you encounter issues with your Roku Express, try the following solutions:
- No Picture/Signal:
- Ensure the HDMI cable is securely connected to both the Roku Express and your TV.
- Verify that your TV is set to the correct HDMI input.
- Confirm the Roku Express is receiving power (check for indicator lights on the device).
- Remote Not Responding:
- Check and replace the AAA batteries in the remote.
- Ensure there are no obstructions between the remote and the Roku Express.
- Network Connection Issues:
- Go to 'Settings' > 'Network' > 'Check connection' on your Roku device to diagnose network problems.
- Restart your Wi-Fi router and modem.
- Ensure your Roku Express is within range of your Wi-Fi router.
- Device Freezing/Unresponsive:
- Perform a power cycle by unplugging the device for a few seconds and plugging it back in.
- If issues persist, locate the small reset button on the back or bottom of the device (often a pinhole). Use a paperclip to press and hold the button for about 10 seconds until you see a flashing light, which will factory reset the device. Note: This will erase all settings and linked accounts.
7. Specifications
| Feature | Detail |
|---|---|
| Product Dimensions | 3 x 1.5 x 0.75 inches |
| Item Weight | 1.1 ounces |
| Model Number | 3960R |
| Connectivity Technology | Wireless |
| Connector Type | HDMI |
| Resolution | 1080p |
| Supported Internet Services | Netflix, Prime Video, Pandora, Hulu, Vudu |
| Controller Type | Standard IR remote |
| Color | Black |
| First Available Date | September 12, 2022 |
8. Warranty and Support
For detailed warranty information and further support, please refer to the official Roku documentation. A comprehensive User Guide (PDF) is available for download from the manufacturer's website or via the following link: Roku Express User Guide (PDF).
For additional assistance, visit the official Roku support website or contact their customer service.
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