HKY Q15BU-278000500
HKY 27V AC Adapter User Manual
Model: Q15BU-278000500
Introduction
This user manual provides essential information for the safe and effective use of your HKY 27V AC Adapter. This adapter is designed as a replacement charger for various Prettycare and ORFELD cordless vacuum cleaner models. Please read this manual thoroughly before first use and retain it for future reference.

Image: The HKY 27V AC Adapter, featuring a compact black power brick, an attached power cord, and a barrel connector. The cord is neatly secured with a hook-and-loop strap.
Setup
- Verify Compatibility: Ensure your vacuum cleaner model is listed as compatible with this HKY 27V AC Adapter. Compatible models include Prettycare W100, W200, W300, W400, and ORFELD H01, EV679, V20, H20A, V21, CX11, EV660, EV696P, RB666, RB680.
- Power Outlet Selection: Plug the AC adapter into a standard 100-240VAC, 50/60Hz wall outlet. The adapter features a compact design that occupies only one outlet, leaving adjacent outlets free for other devices.
- Connect to Device: Insert the barrel connector of the adapter firmly into the charging port of your cordless vacuum cleaner.

Image: A visual guide displaying various Prettycare (W100, W200, W300, W400) and ORFELD (EV679, H01, V20, CX11) cordless vacuum cleaner models, confirming their compatibility with the HKY 27V AC Adapter.

Image: An illustration comparing the HKY charger's single-outlet design, which leaves adjacent outlets free, to a typical charger that may block two outlets.
Operating Instructions
Once connected, the adapter will begin charging your vacuum cleaner. The charging process is typically indicated by an LED light on your vacuum cleaner (refer to your vacuum's manual for specific indicators). The HKY adapter is designed for reliable and rapid charging, incorporating multiple safety protections.

Image: A cordless vacuum cleaner plugged into a wall outlet via the HKY charger, with icons illustrating various safety features such as Current Surge Protection, Short Circuit Protection, Overheat Protection, Over Charge Protection, Over Voltage Protection, and Over Discharge Protection.
- Charging Time: Charging time will vary depending on the vacuum cleaner's battery capacity and current charge level.
- Disconnecting: Once charging is complete, disconnect the adapter from the vacuum cleaner and then from the wall outlet.
Maintenance
To ensure the longevity and optimal performance of your HKY AC Adapter, follow these maintenance guidelines:
- Cleaning: Wipe the adapter with a dry, soft cloth. Do not use liquid cleaners or abrasive materials.
- Storage: Store the adapter in a cool, dry place when not in use. Avoid extreme temperatures and humidity.
- Cable Care: Do not bend or crimp the cable excessively. The adapter is designed with excellent durability and reinforced stress points to withstand wear and tear.
- Advanced Components: The adapter features a pure copper cable for antioxidant and corrosion resistance, a magic tape strap for easy cable management, and an anti-interference magnetic ring for stable performance.

Image: A detailed cross-section of the HKY adapter's cable, illustrating its internal structure with 18 AWG pure copper wires and a durable PVC cable jacket, designed for excellent durability.

Image: A graphic detailing the advanced components of the HKY adapter, including its pure copper cable, a convenient magic tape strap for bundling, an anti-interference magnetic ring, and a visual representation of its bending test for durability.
Troubleshooting
If you encounter issues with your HKY AC Adapter, please refer to the following common solutions:
| Problem | Possible Cause | Solution |
|---|---|---|
| Adapter not charging device. | Loose connection, incompatible device, faulty outlet, or damaged adapter. | Ensure adapter is securely plugged into both the wall outlet and the vacuum. Verify vacuum model compatibility. Test the outlet with another device. If issues persist, contact customer support. |
| Adapter feels hot during charging. | Normal operation (slight warmth), or excessive load/poor ventilation. | A slight warmth is normal. Ensure the adapter is in a well-ventilated area. If it becomes excessively hot, disconnect immediately and contact customer support. The adapter has Overheat Protection. |
| Vacuum not holding charge after using adapter. | Battery issue with the vacuum cleaner, not the adapter. | This indicates a potential issue with the vacuum's battery itself. Consult your vacuum cleaner's user manual or manufacturer for battery replacement or service. |
Specifications
| Model Number | Q15BU-278000500 |
| Input Voltage | 100-240VAC, 50/60Hz |
| Output Voltage | 27V (Note: Vacuum's battery voltage is 22.2V, not charger's voltage) |
| Amperage | 0.5 Amps |
| Connectivity Technology | Barrel Connector |
| Compatible Devices | Prettycare W100, W200, W300, W400; ORFELD H01, EV679, V20, H20A, V21, CX11, EV660, EV696P, RB666, RB680 Cordless Vacuum Cleaners |
| Item Weight | 4.5 ounces (approx. 110g) |
| Package Dimensions | 5.08 x 3.58 x 1.65 inches |
| Special Features | Fast Charging, Lightweight Design, Short Circuit Protection, Over Voltage Protection, Over Current Protection, Overheat Protection, Over Charge Protection, Electrostatic Protection, Over-Discharge Prevention, Travel-friendly |
| Included Components | AC DC Adapter |

Image: The compact HKY adapter held in a hand, emphasizing its minimal size and light weight of approximately 110 grams, making it travel-friendly.

Image: An internal view diagram of the HKY adapter, highlighting its high-quality integrated circuit and various protection mechanisms like Electrostatic Protection, Overheating Prevention, and Over-Discharge Prevention, ensuring stable power delivery.
Warranty and Support
HKY is committed to providing high-quality products and excellent customer service.
- Warranty: This product comes with a 3-year warranty.
- Money Back Guarantee: A 90-day money-back guarantee is offered.
- Customer Support: For any quality problems, suggestions for improvement, or assistance, please contact our customer service team. We aim to reply within 24 hours.
- Contact Information: Refer to the product packaging or the official HKY website for the most current customer service contact details.

Image: A graphic illustrating HKY's customer service commitment, featuring badges for a 30-day money-back guarantee, a 3-year warranty, and 24/7 customer service, alongside a diagram of the adapter's reinforced stress points for reliability.
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