1. Introduction
Thank you for choosing the Candy CY-24TA Monosplit Air Conditioner. This manual provides essential information for the safe and efficient operation, installation, and maintenance of your new air conditioning unit. Please read this manual thoroughly before using the appliance and keep it for future reference.
2. Safety Information
Always observe the following basic safety precautions when using your air conditioner to reduce the risk of fire, electric shock, injury, or damage to property.
- Professional Installation: Installation and maintenance must be performed by qualified service personnel. Improper installation can lead to electric shock, fire, or water leakage.
- Power Supply: Ensure the power supply matches the specifications of the unit (240 Volts). Do not use extension cords or multi-outlet adapters.
- Refrigerant: This unit uses R32 refrigerant. Do not attempt to tamper with the refrigerant circuit.
- Cleaning: Disconnect the power supply before cleaning or performing any maintenance.
- Obstructions: Do not block the air inlet or outlet of the indoor or outdoor unit.
- Children: Keep children away from the unit and ensure they do not play with the appliance.
3. Product Overview and Features
The Candy CY-24TA is a high-efficiency monosplit air conditioning system designed for optimal climate control. Key features include:
- Cooling Capacity: 24000 BTU, suitable for large spaces.
- Energy Efficiency: A++/A+ rating, ensuring lower energy consumption.
- Refrigerant: Utilizes environmentally friendly R32 gas.
- Connectivity: Integrated WiFi for smart control via a mobile application.
- Low Noise Level: Operates at approximately 49 Decibels.
- SEER: Seasonal Energy Efficiency Ratio of 16.

Image 1: The indoor unit of the Candy CY-24TA Monosplit Air Conditioner. This image shows the sleek design of the unit, typically mounted on a wall, with its air outlet visible at the bottom.
4. Setup and Installation
The installation of the Candy CY-24TA Monosplit Air Conditioner requires specialized knowledge and tools. It is strongly recommended that installation be performed by a certified HVAC professional to ensure proper functioning, safety, and compliance with local regulations.
4.1 Pre-Installation Checks
- Verify that the installation site meets the structural requirements for supporting the indoor and outdoor units.
- Ensure adequate space for air circulation around both units.
- Confirm that the electrical supply is 240 Volts and has a dedicated circuit with appropriate overcurrent protection.
4.2 Professional Installation Steps (Summary)
- Mount the indoor unit securely on a wall, ensuring proper drainage.
- Install the outdoor unit on a stable, level surface, away from direct sunlight or obstructions.
- Connect the refrigerant lines between the indoor and outdoor units, ensuring a vacuum is pulled to remove moisture and air.
- Connect the electrical wiring according to the wiring diagram provided with the unit.
- Perform a leak test on all refrigerant connections.
- Test the unit's operation in all modes.
5. Operating Instructions
Your Candy CY-24TA air conditioner can be operated via the included remote control or through the integrated WiFi feature using a compatible mobile application.
5.1 Remote Control Operation
- Power On/Off: Press the ON/OFF button to start or stop the unit.
- Mode Selection: Use the MODE button to cycle through operating modes: Cool, Heat, Fan, Dry, Auto.
- Temperature Adjustment: Use the TEMP UP/DOWN buttons to set your desired temperature.
- Fan Speed: Adjust fan speed with the FAN button (Auto, Low, Medium, High).
- Swing Function: Activate the SWING button for automatic louver movement.
5.2 WiFi Smart Control
The integrated WiFi module allows you to control your air conditioner remotely using a smartphone or tablet. Refer to the separate WiFi setup guide for detailed instructions on connecting your unit to your home network and pairing it with the Candy Smart Home application.
- Download the official Candy Smart Home app from your device's app store.
- Follow the in-app instructions to register your device and connect it to your WiFi network.
- Once connected, you can control all functions of the air conditioner from your mobile device.
6. Maintenance
Regular maintenance ensures the longevity and efficient operation of your air conditioner. Always disconnect the power supply before performing any maintenance.
6.1 Air Filter Cleaning
Clean the air filters every two weeks, or more frequently if the unit is used heavily or in dusty environments.
- Open the front panel of the indoor unit.
- Remove the air filters.
- Wash the filters with lukewarm water and a mild detergent. Rinse thoroughly.
- Allow the filters to dry completely in a shaded area before reinstalling them.
- Close the front panel.
6.2 Outdoor Unit Cleaning
Periodically check the outdoor unit for debris, leaves, or other obstructions. Gently clean the coil fins with a soft brush or vacuum cleaner. Do not bend the fins.
6.3 Seasonal Checks
- Before the cooling season, ensure the drainage hose is clear and unobstructed.
- Before the heating season, check for any unusual noises or reduced performance.
- Consider an annual professional inspection to ensure optimal performance and detect potential issues early.
7. Troubleshooting
Before contacting customer support, please refer to the following common issues and solutions.
| Problem | Possible Cause | Solution |
|---|---|---|
| Unit does not start | No power supply; Remote control batteries low; Timer function active. | Check power connection and circuit breaker; Replace remote control batteries; Deactivate timer. |
| Insufficient cooling/heating | Dirty air filters; Blocked outdoor unit; Doors/windows open; Temperature setting incorrect. | Clean air filters; Remove obstructions from outdoor unit; Close doors/windows; Adjust temperature setting. |
| Unusual noise | Loose parts; Unit not level; Foreign object in fan. | Contact a qualified technician for inspection. |
| Water leakage from indoor unit | Clogged drain hose; Improper installation. | Clear drain hose; Contact a qualified technician for inspection. |
If the problem persists after attempting these solutions, please contact customer support.
8. Specifications
| Feature | Specification |
|---|---|
| Model Number | CY-24TA |
| Brand | Candy |
| Cooling Capacity | 24000 British Thermal Units (BTU) |
| Capacity | 2 Tons |
| Refrigerant | R32 Gas |
| Energy Efficiency (SEER) | 16 |
| Energy Class | A++ / A+ |
| Voltage | 240 Volts |
| Noise Level | 49 Decibels |
| Special Feature | WiFi Connectivity |
| Form Factor | Mini-split |
| Power Source | Gas (referring to refrigerant type, unit is electrically powered) |
| Start Year | 2024 |
9. Warranty and Support
Your Candy CY-24TA Air Conditioner comes with a manufacturer's warranty. Please refer to the warranty card included with your product for specific terms, conditions, and duration. Keep your proof of purchase for warranty claims.
For technical support, service, or spare parts, please contact Candy customer service. Contact details can typically be found on the manufacturer's website or in the documentation provided with your unit.