1. Important Safety Instructions
Please read all instructions carefully before using this appliance. Keep this manual for future reference.
- Electrical Safety: Ensure the voltage matches your power supply. Do not immerse the appliance, cord, or plug in water or other liquids. Unplug from the outlet when not in use and before cleaning.
- Hot Surfaces: The espresso maker generates hot water and steam. Avoid contact with hot surfaces. Use handles or knobs.
- Children: This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.
- Damage: Do not operate any appliance with a damaged cord or plug, or after the appliance malfunctions or has been damaged in any manner. Contact customer support for examination, repair, or adjustment.
- Placement: Place the appliance on a stable, level surface, away from edges and heat sources.
- Water Tank: Only fill the water tank with clean, cold water. Do not exceed the MAX fill line.
2. Product Overview
The HEINNER Brasillo HEM-850IXBK is a 15-bar espresso maker designed for home use, featuring a durable stainless steel construction and a 1.5-liter detachable water tank. It includes a double stainless steel filter and a high-pressure aluminum alloy boiler for optimal espresso extraction.

Image 2.1: Front view of the HEINNER Brasillo HEM-850IXBK Espresso Maker. The machine features a sleek stainless steel and black design. On the front panel, there are three indicator lights and three control buttons for power, espresso brewing, and steam. To the right, a rotary knob controls steam output. Below the brewing head, a portafilter handle is attached, and a removable drip tray is visible at the base. The water tank is located at the back, partially visible on the right side.
Components:
- Control Panel: Power button, Espresso button, Steam button, Indicator lights.
- Steam Control Knob: Adjusts steam intensity for milk frothing.
- Portafilter: Holds ground coffee.
- Double Stainless Steel Filter: For single or double espresso shots.
- Steam Wand: For frothing milk.
- Drip Tray: Collects excess liquid, removable for cleaning.
- Water Tank: Detachable, 1.5 L capacity.
- Cup Warming Tray: Located on top of the machine.
3. Setup
- Unpacking: Carefully remove all packaging materials and ensure all components are present.
- Initial Cleaning: Wash the water tank, portafilter, and drip tray with warm, soapy water. Rinse thoroughly and dry. Wipe the exterior of the machine with a damp cloth.
- Fill Water Tank: Remove the detachable water tank from the back of the machine. Fill it with fresh, cold water up to the MAX level. Replace the tank securely.
- First Use (Priming):
- Plug the appliance into a grounded power outlet.
- Place a cup under the brewing head.
- Press the Power button (usually indicated by a power symbol) to turn on the machine. The indicator light will illuminate.
- Wait for the machine to heat up (indicator light will stop flashing or turn solid).
- Press the Espresso button (cup symbol) and let water run through until the tank is about half empty. This primes the pump and flushes any manufacturing residue.
- Turn the machine off, empty the cup, and refill the water tank.
4. Operating Instructions
4.1 Making Espresso
- Prepare Portafilter: Insert the desired filter (single or double shot) into the portafilter. Add finely ground espresso coffee. For a single shot, use approximately 7g; for a double shot, use 14g. Tamp the coffee evenly with a tamper (not included).
- Attach Portafilter: Align the portafilter with the brewing head and twist it firmly to the right until it locks into place.
- Place Cup: Place one or two espresso cups on the drip tray, directly under the portafilter spouts.
- Brew Espresso: Ensure the machine is powered on and heated (indicator light solid). Press the Espresso button (cup symbol). The machine will start brewing.
- Stop Brewing: The machine may stop automatically, or you can press the Espresso button again to stop brewing when the desired volume is reached.
- Remove Portafilter: Carefully twist the portafilter to the left to unlock and remove it. Dispose of the used coffee grounds.
4.2 Frothing Milk (Steam Function)
- Prepare Milk: Fill a stainless steel frothing pitcher with cold milk (dairy or non-dairy) to about one-third full.
- Activate Steam: Press the Steam button (steam symbol) on the control panel. Wait for the steam indicator light to turn solid, indicating the machine has reached steaming temperature.
- Purge Steam Wand: Position the steam wand over the drip tray and briefly turn the Steam Control Knob to release any condensed water. Turn the knob off.
- Froth Milk: Immerse the tip of the steam wand just below the surface of the milk. Turn the Steam Control Knob to release steam. Move the pitcher up and down gently to create foam.
- Stop Steaming: Once the milk reaches the desired temperature and texture, turn the Steam Control Knob off, then press the Steam button to deactivate the steam function.
- Clean Steam Wand: Immediately wipe the steam wand with a damp cloth to prevent milk residue from drying. Briefly purge steam again to clear any internal blockages.
5. Maintenance and Cleaning
Regular cleaning and maintenance ensure optimal performance and extend the lifespan of your espresso maker.
5.1 Daily Cleaning
- Portafilter and Filter: After each use, remove the portafilter, discard grounds, and rinse thoroughly under running water.
- Drip Tray: Empty and clean the drip tray daily. Wash with warm, soapy water and rinse.
- Steam Wand: Clean immediately after each use as described in the operating instructions.
- Exterior: Wipe the exterior of the machine with a soft, damp cloth. Do not use abrasive cleaners or scouring pads.
5.2 Descaling
Descaling is essential to remove mineral buildup and should be performed every 2-3 months, or more frequently if you have hard water.
- Prepare Descaling Solution: Mix a descaling solution (e.g., citric acid or commercial descaler) with water according to the product instructions. Fill the water tank with this solution.
- Run Solution: Place a large container under the brewing head and steam wand. Turn on the machine and let it heat up. Run about half of the descaling solution through the brewing head by pressing the Espresso button. Then, open the Steam Control Knob and let the remaining solution run through the steam wand.
- Rinse: After the tank is empty, turn off the machine. Fill the water tank with fresh, clean water. Repeat the process of running water through both the brewing head and steam wand to thoroughly rinse the system. Repeat rinsing with fresh water 2-3 times.
6. Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| No coffee dispenses. | No water in tank; clogged filter; machine not heated. | Fill water tank; clean filter; wait for machine to heat up. |
| Coffee brews too slowly or drips. | Coffee grounds too fine or tamped too hard; clogged filter. | Use coarser grind or lighter tamp; clean filter. |
| Coffee brews too quickly or is watery. | Coffee grounds too coarse or not enough coffee; not tamped enough. | Use finer grind or more coffee; tamp more firmly. |
| Steam wand not producing steam. | Machine not at steaming temperature; wand clogged. | Wait for steam indicator; clean steam wand thoroughly. |
| Water leaking from machine. | Water tank not seated correctly; portafilter not locked properly. | Ensure water tank is secure; lock portafilter firmly. |
If the problem persists, please contact customer support.
7. Specifications
- Model: HEM-850IXBK
- Brand: HEINNER
- Pressure: 15 Bar
- Power: 850 W
- Voltage: 240 Volts
- Water Tank Capacity: 1.5 Liters (detachable)
- Filter Type: Double Stainless Steel Filter
- Boiler: High-pressure Aluminum Alloy Boiler
- Special Features: Overpressure and overheating protection, Milk Frother (Steam Wand), Removable Drip Tray, Automatic Shut-off.
- Color: Silver
- Product Dimensions: 26.8 x 22.5 x 31.2 cm (Depth x Width x Height)
- Item Weight: 3.2 Kilograms
8. Warranty and Support
This product comes with a standard manufacturer's warranty. For detailed warranty information, please refer to the warranty card included in the product packaging or contact your retailer.
For technical support, spare parts, or service inquiries, please contact HEINNER customer service or your authorized dealer. Please have your model number (HEM-850IXBK) and purchase date ready when contacting support.





