1. Introduction
The ELD Mandate Electronic Logging Device (ELD) is a robust and reliable solution designed to help commercial drivers and fleets comply with FMCSA (Federal Motor Carrier Safety Administration) regulations. This device provides electronic logging capabilities, GPS tracking, and various features to streamline compliance and enhance operational efficiency.
This manual provides essential information for the proper installation, operation, and maintenance of your ELD Mandate device.
2. Safety Information
Please read all safety instructions carefully before using the device. Failure to do so may result in damage to the device, vehicle, or personal injury.
- Do not attempt to disassemble or modify the device.
- Ensure the device is securely installed to prevent it from becoming a projectile during sudden stops or accidents.
- Avoid exposing the device to extreme temperatures, direct sunlight for prolonged periods, or excessive moisture.
- Always follow vehicle manufacturer guidelines when connecting external devices to your vehicle's diagnostic port.
3. Package Contents
Verify that all items are present in your package:
- ELD Mandate ELD Device (Model: IOS-1020)
- GPS functionality
- Bluetooth technology
- Information for Free mobile app download
- Information for 24/7 customer support (Phone and email)
4. Setup and Installation
The ELD Mandate device is designed for easy installation, typically taking only a couple of minutes. Follow these general steps:
- Locate the Diagnostic Port: Identify your vehicle's diagnostic port (typically a 6-pin, 9-pin, or OBD-II port). Consult your vehicle's manual if unsure.
- Connect the ELD Device: Securely plug the ELD Mandate device into the vehicle's diagnostic port. Ensure a snug fit.
- Power On: Once connected, the device will typically power on automatically. Look for indicator lights (if present) to confirm power.
- Download Mobile App: Download the free ELD Mandate mobile application from your smartphone or tablet's app store.
- Pair via Bluetooth: Open the ELD Mandate app and follow the on-screen instructions to pair your mobile device with the ELD via Bluetooth. The system will become operational once paired.
Figure 4.1: ELD Mandate device held in hand.
Figure 4.2: Top view of the ELD Mandate device.
Figure 4.3: Connector pins of the ELD Mandate device.
5. Operating Instructions
The ELD Mandate system provides comprehensive features for compliance and fleet management:
- Electronic Logging: The device is FMCSA-certified for electronic logging, providing total control over your Hours of Service (HOS) compliance obligations.
- Mobile Application: Utilize the free mobile app for real-time data updates, logbook management, and electronic driver vehicle inspection reports (DVIRs). The app automatically updates to ensure you have the latest features and compliance requirements.
- GPS Tracking: Benefit from real-time GPS technology with breadcrumb reporting features, allowing for precise location tracking and route analysis.
- Vehicle Diagnostics: Access vehicle diagnostics, including fault code detection, to monitor vehicle health and prevent potential issues.
- Notifications and Alerts: Receive real-time notifications and safety management alerts to minimize violations and enhance road safety.
- IFTA Calculations: The system assists with IFTA mileage calculations, simplifying fuel tax reporting.
- Fleet Maintenance: Integrate fleet maintenance features to manage vehicle upkeep schedules and records.
- Data Storage: Historical records are easily stored and retrieved, with log reports available for up to half a year.
6. Maintenance and Care
To ensure the longevity and optimal performance of your ELD Mandate device, follow these maintenance guidelines:
- Cleaning: Use a soft, dry cloth to clean the device. Do not use liquid cleaners or solvents.
- Storage: When not in use, store the device in a cool, dry place away from direct sunlight and extreme temperatures.
- Software Updates: Ensure your mobile application is always updated to the latest version to receive new features, bug fixes, and compliance updates. The app updates automatically.
- Connection Integrity: Periodically check the connection between the ELD device and the vehicle's diagnostic port to ensure it remains secure.
7. Troubleshooting
If you encounter issues with your ELD Mandate device, try the following troubleshooting steps:
- Device Not Powering On:
- Ensure the device is securely plugged into the vehicle's diagnostic port.
- Check the vehicle's ignition status; some ports only provide power when the ignition is on.
- Bluetooth Connection Issues:
- Ensure Bluetooth is enabled on your mobile device.
- Restart both the ELD device (by unplugging and replugging) and your mobile device.
- Forget the device in your mobile device's Bluetooth settings and attempt to pair again.
- Ensure the mobile app has Bluetooth permissions enabled.
- Data Not Syncing:
- Verify that your mobile device has an active internet connection (Wi-Fi or cellular data).
- Ensure the ELD app is running in the foreground or background and has necessary permissions.
- Check for any pending app updates.
- GPS Not Tracking:
- Ensure the vehicle is in an open area with clear sky visibility.
- Verify that the ELD device is receiving power.
If these steps do not resolve the issue, please contact ELD Mandate customer support for assistance.
8. Specifications
| Feature | Detail |
|---|---|
| Model | IOS-1020 |
| Connectivity Technology | Bluetooth |
| Supported Application | GPS |
| Compatible Devices | Tablet, Smartphone |
| Included Components | GPS, Bluetooth technology, Free mobile app, 24/7 customer support (Phone and email) |
| Manufacturer | ELD Mandate |
| Country of Origin | China |
9. Warranty Information
This product includes a one-year subscription, which typically covers access to the mobile application and data services. For specific warranty details regarding the hardware device, please refer to the documentation provided with your purchase or contact ELD Mandate customer support directly. Warranty terms may vary and are subject to the manufacturer's policy.
10. Customer Support
ELD Mandate is committed to providing reliable support to its users. Our dedicated customer support team is available 24/7 to assist you.
- Availability: 24 hours a day, 7 days a week.
- Languages: Support is available in English, Spanish, Punjabi, and Hindi.
- Contact Channels: You can reach us via phone, email, online chat, or through our self-service support center.
- Callback Policy: We ensure your issue is resolved with our callback policy.
For immediate assistance, please refer to the contact information provided with your subscription or on the official ELD Mandate website.
