Introduction
This manual provides comprehensive instructions for the setup, operation, maintenance, and troubleshooting of your Sangoma P370 IP Phone. Please read this manual thoroughly before using the device to ensure proper functionality and to prevent damage.
Figure 1: Front view of the Sangoma P370 IP Phone, featuring its large display and physical buttons.
Setup
Package Contents
Verify that all items are present in the package:
- Sangoma P370 IP Phone unit
- Handset and Handset Cord
- Ethernet Cable
- Power Adapter (if not using Power over Ethernet - PoE)
- Quick Start Guide
Connecting the Phone
- Connect the handset cord to the handset port on the phone base and to the handset.
- Connect one end of the Ethernet cable to the LAN port on the phone and the other end to your network switch or router.
- If not using PoE, connect the power adapter to the phone's power port and then to an electrical outlet.
- The phone will power on automatically and begin the boot process.
Operating Instructions
Display and Navigation
The Sangoma P370 features a 7-inch (800x128 resolution) display. Use the navigation keys and soft keys to interact with the phone's interface.
Making and Receiving Calls
- To make a call: Pick up the handset or press the Speaker button, then dial the number and press the Dial soft key or #.
- To receive a call: Pick up the handset, press the Speaker button, or press the Answer soft key.
- 16-Line Support: The phone supports up to 16 lines, allowing for multiple active calls or line appearances.
Advanced Features
- HD Voice: Experience clear audio quality for calls.
- Gigabit Ethernet: Provides high-speed network connectivity for both the phone and a connected PC (via the PC port).
- USB Ports: Two USB ports are available for connecting accessories such as USB headsets or expansion modules.
- Bluetooth (BT): Pair Bluetooth headsets for wireless communication.
- Wi-Fi: Connect to wireless networks for flexible deployment options.
Maintenance
To ensure the longevity and optimal performance of your Sangoma P370 IP Phone, follow these maintenance guidelines:
- Cleaning: Use a soft, dry cloth to clean the phone's surface and display. Do not use liquid cleaners or aerosol sprays directly on the phone.
- Environment: Keep the phone in a dry environment, away from direct sunlight, excessive heat, and moisture.
- Cables: Periodically check all connected cables for secure connections and signs of wear.
Troubleshooting
| Problem | Possible Cause | Solution |
|---|---|---|
| Phone does not power on. | No power connection or faulty power adapter/PoE. | Check power cable connection. Ensure PoE is active on the network port or use the power adapter. |
| No dial tone. | Network connectivity issue or registration failure. | Verify Ethernet cable connection. Check network status on the phone display. Contact your system administrator. |
| Poor audio quality. | Network congestion or faulty handset/headset. | Check network bandwidth. Try a different handset or headset if available. |
| Wi-Fi/Bluetooth not connecting. | Incorrect settings or interference. | Ensure Wi-Fi/Bluetooth is enabled and configured correctly. Check for strong signal. |
Specifications
- Model: P370
- Display: 7 Inches (800x128 resolution)
- Lines Supported: 16
- Voice Technology: HD Voice
- Network Interface: Gigabit Ethernet
- USB Ports: 2
- Wireless Connectivity: Bluetooth (BT), Wi-Fi
- Product Dimensions: 10.9 x 9.2 x 3.4 inches
- Item Weight: 2.8 pounds
- Manufacturer: SANGOMA US INC.
- First Available: July 6, 2022
Warranty and Support
For warranty information, please refer to the warranty card included with your product or visit the official Sangoma website. Technical support can be obtained through your service provider or by contacting Sangoma directly via their official support channels.
Note: Specific warranty terms and support procedures may vary by region and purchase agreement.
