Alienware AW920H Tri-Mode Wireless Gaming Headset User Manual

1. Introduction

This manual provides essential information for the proper setup, operation, and maintenance of your Alienware AW920H Tri-Mode Wireless Gaming Headset. Please read this guide thoroughly to ensure optimal performance and longevity of your device. The Alienware AW920H offers versatile connectivity, immersive audio, and clear communication for gaming and multimedia use.

2. Product Overview

2.1 What's in the Box

• Alienware AW920H Headset
• USB-C Wireless Dongle
• Detachable Boom Microphone
• 3.5mm Audio Cable
• USB-C to USB-A Charging Cable
• Documentation (this manual and warranty information)

2.2 Key Features

• Tri-Mode Connectivity: Seamlessly switch between USB-C Wireless (2.4GHz), Bluetooth 5.2, and 3.5mm wired connections.
• Dolby Atmos Virtual Surround Sound: Experience precise, three-dimensional audio for enhanced situational awareness.
• Active Noise Cancelling (ANC): Four integrated microphones reduce external noise, allowing for focused audio experiences.
• AI-driven Noise-Cancelling Microphone: Filters ambient noise for clear voice communication via the detachable boom mic or integrated microphone.
• High-Resolution Audio: 40mm Hi-Res Certified Drivers deliver a wide frequency range (20Hz-40KHz).
• Comfortable Design: Features leatherette and memory foam earcups, a slim headband, and die-cast headband sliders for durability.
• Intuitive Touch Controls: Manage volume, ANC, and other functions directly on the earcups.

2.3 Headset Components

3. Setup

3.1 Initial Charging

Before first use, fully charge your headset. Connect the provided USB-C to USB-A charging cable to the headset's USB-C port and a powered USB port. A full charge takes approximately 15 minutes for quick use, providing up to 55 hours of battery life. The LED indicator on the headset will show charging status.

3.2 Connectivity Options

The AW920H headset supports three connection modes:

1. USB-C Wireless Dongle (2.4GHz):

   For PC connectivity, insert the USB-C wireless dongle into an available USB-C port on your computer. If your computer only has USB-A ports, use the included USB-C to USB-A adapter. Power on the headset; it should automatically pair with the dongle. This mode provides low-latency audio.

2. Bluetooth 5.2:

   To connect via Bluetooth, ensure the headset is powered on and in pairing mode (refer to the operating instructions for specific steps). On your device (laptop, phone, tablet), navigate to Bluetooth settings and select "Alienware AW920H" from the list of available devices. This mode is suitable for mobile devices and general listening.

3. 3.5mm Wired Connection:

   For a wired connection to PCs or consoles (e.g., PlayStation, Xbox controllers), connect the 3.5mm audio cable from the headset's audio jack to your device's 3.5mm port. This connection operates passively and does not require headset power for basic audio output, though some features like ANC may require power.

4. Operating Instructions

4.1 Power On/Off

To power on the headset, press and hold the power button located on the earcup until the LED indicator illuminates. To power off, press and hold the power button again until the LED turns off.

4.2 Audio Controls

The AW920H features touch controls on the earcups for various functions:

• Volume Adjustment: Swipe up or down on the designated touch area of the earcup to increase or decrease volume.
• Active Noise Cancelling (ANC): Tap the ANC button to cycle through ANC modes (On, Off, Transparency).
• Playback Control: Single tap for play/pause, double tap for next track, triple tap for previous track (functionality may vary by connected device).

Note: Familiarization with touch control gestures may require practice. Refer to the full digital manual for detailed gesture maps.

4.3 Microphone Usage

The headset includes both a detachable boom microphone and an integrated microphone.

• Detachable Boom Mic: For optimal voice clarity in gaming and calls, attach the boom microphone to the designated port on the left earcup. Ensure it is securely connected.
• Integrated Microphone: When the boom mic is detached, the headset automatically switches to the integrated microphones for communication.
• AI Noise-Cancelling: Both microphone options utilize AI-driven noise cancellation to reduce background noise and enhance your voice.
• Mute Function: A dedicated button or touch gesture on the earcup allows you to mute/unmute the microphone.

4.4 Dolby Atmos Virtual Surround Sound

The AW920H supports Dolby Atmos for an immersive virtual surround sound experience. To enable and configure Dolby Atmos, ensure your device (PC) has the necessary Dolby Access application installed and configured for your headset. This provides precise audio positioning in supported games and media.

5. Maintenance

• Cleaning: Use a soft, dry cloth to clean the headset. For earcups, a slightly damp cloth with mild soap can be used, but ensure no moisture enters the speaker grilles or ports.
• Storage: Store the headset in a cool, dry place away from direct sunlight and extreme temperatures.
• Cable Care: Avoid sharp bends or excessive pulling on cables to prevent damage.
• Battery Longevity: For optimal battery life, avoid fully discharging the headset frequently. Charge it regularly.

6. Troubleshooting

7. Specifications

8. Warranty and Support

Your Alienware AW920H headset is covered by a manufacturer's warranty provided by Dell. For detailed warranty terms, conditions, and registration information, please refer to the separate warranty documentation included with your product or visit the official Dell/Alienware support website.

For technical support, driver updates, or additional assistance, please visit the Dell Support website and search for your model (AW920H).