How do I fix my PDP AIRLITE Pro Wireless Headset for Xbox if the sound shut off after pressing the Mode button?

If your PDP AIRLITE Pro Wireless Headset has lost sound after pressing the Mode button, it is possible the headset has become desynced or the audio balance has been shifted. Follow these steps to restore sound:Check Audio Mode: The "Mode" button (located on the left earcup) toggles between EQ settings. Pressing it once results in 1 beep (Pure Audio) and twice results in 2 beeps (Boosted Bass). If the sound is completely gone, this button alone shouldn't shut it off, but ensure you haven't accidentally adjusted the Game/Chat Dial (also on the left earcup) all the way to one side, which can silence game or chat audio.Perform a Manual Re-pairing: Since factory resets of the console didn't work, try re-pairing the headset to the USB dongle: Ensure the headset is powered OFF (no LEDs blinking).Use a paperclip or pin to press and hold the internal connect button on the left side of the USB dongle until its LED blinks rapidly.Press and hold the Power button on the headset until it pairs with the dongle and the LED turns solid.Check the Microphone: Ensure the mic is flipped down. If it is flipped up, the headset is in "Flip-to-Mute" mode.Power Cycle: Unplug the USB dongle from the Xbox, turn off the headset, restart the Xbox, and then plug the dongle back in before turning the headset on.If the audio does not return after manual pairing, ensure the headset is fully charged using the included USB-C cable, as low battery can cause connection drops.

PDP 049-021-WH

PDP AIRLITE Pro Wireless Headset User Manual

Model: 049-021-WH

Introduction

This manual provides comprehensive instructions for the setup, operation, maintenance, and troubleshooting of your PDP AIRLITE Pro Wireless Headset. Designed for Xbox Series X|S, Xbox One, and Windows 10/11, this headset offers a lightweight design, precision audio, and clear communication for an immersive gaming experience.

Image: The PDP AIRLITE Pro Wireless Headset in white, showcasing its sleek design and integrated microphone.

What's in the Box

PDP AIRLITE Pro Wireless Headset
USB-C Charging Cable
Wireless USB Dongle

Setup

Initial Connection

Insert the wireless USB dongle into an available USB port on your Xbox console or Windows PC.
Power on your PDP AIRLITE Pro Wireless Headset by pressing and holding the power button.
The headset should automatically pair with the dongle. A solid light on the headset indicates a successful connection.

Charging the Headset

Connect the included USB-C cable to the charging port on the headset and to a USB power source. The LED indicator will show charging status and turn off when fully charged. A full charge provides 16+ hours of battery life.

Close-up of the headset's right earcup showing the USB-C charging port and controls

Image: A detailed view of the right earcup, highlighting the USB-C charging port and various control buttons.

Operating Instructions

Audio Controls

The headset features on-ear volume controls for easy audio adjustments without interrupting your gameplay. Utilize the 50mm HD Speaker Drivers for precision stereo sound and Microsoft Windows Sonic compatibility for enhanced spatial audio.

Headset with sound waves emanating from earcups, illustrating immersive audio

Image: The headset shown with visual representations of sound waves, emphasizing its immersive audio capabilities through 50mm drivers.

Microphone Usage

The noise-canceling boom mic provides clear communication. To mute the microphone, simply flip it up. Flipping it down will unmute it. This feature allows for quick and convenient control over your voice chat.

Headset with microphone shown in both active and muted (flipped up) positions

Image: The headset demonstrating the flip-to-mute microphone feature, showing the mic in both its active and upward-folded (muted) positions.

Comfort and Fit

The headset is designed for all-day comfort with an ultra-lightweight design and soft, plush memory foam earcups. The adjustable headband ensures a comfortable fit for various head sizes. Swivel earcups allow the headset to lay flat around your neck when not in use.

Top-down view of the headset highlighting its lightweight design

Image: A top-down view of the headset, emphasizing its lightweight construction for comfortable gaming sessions.

Close-up of the headset headband showing durable construction

Image: A close-up of the headset's headband, illustrating its durable construction with flexible materials.

Maintenance

To maintain your headset, regularly wipe the earcups and headband with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials. Store the headset in a cool, dry place away from direct sunlight and extreme temperatures.

Troubleshooting

Problem	Possible Cause	Solution
No Audio / Disconnecting Audio	Headset not paired, low battery, USB dongle issue, interference.	Ensure the USB dongle is securely plugged in. Recharge the headset. Re-pair the headset by turning it off and on. Move closer to the dongle to reduce interference.
Microphone Not Working	Mic is muted, software settings, physical damage.	Ensure the mic is flipped down (unmuted). Check audio input settings on your console/PC.
Headset not turning on	Battery is depleted.	Charge the headset fully using the provided USB-C cable.

Specifications

Brand: PDP
Model Name: AIRLITE PRO WL
Connectivity: Wireless (USB Dongle)
Wireless Range: Up to 40 feet
Battery Life: 16+ Hours
Audio Drivers: 50mm HD Speaker Drivers
Noise Control: Sound Isolation
Microphone: Noise-Canceling Boom Mic with Flip-to-Mute
Compatibility: Xbox Series X|S, Xbox One, Windows 10/11
Weight: 14.1 ounces
Material: Plastic, Polyurethane (PU)
UPC: 708056069322

Warranty and Support

For detailed warranty information and customer support, please refer to the official PDP website or the User Manual PDF provided with your product.

User Manual (PDF): Download Here

Protection plans are available for extended coverage:

2-Year Protection Plan
3-Year Protection Plan
Complete Protect (Monthly Plan)

Note: Protection plans are separate purchases and terms may apply.

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