1. Introduction
Thank you for purchasing the TRUSTECH Infrared Patio Heater. This manual provides essential information for the safe and efficient operation, installation, and maintenance of your heater. Please read this manual thoroughly before use and retain it for future reference.
This infrared heater is designed for both indoor and outdoor use, offering three heat settings (500W, 1000W, 1500W), remote control functionality, and a timer for convenience. Its advanced carbon fiber gold-coated tubes provide efficient heating.
2. Safety Information
To reduce the risk of fire, electric shock, or injury, always follow these basic precautions:
- Read all instructions before using this heater.
- This heater is hot when in use. To avoid burns, do not let bare skin touch hot surfaces.
- Always unplug the heater when not in use.
- Do not operate any heater with a damaged cord or plug, or after the heater malfunctions or has been dropped or damaged in any manner.
- Do not use outdoors if not specifically designed for outdoor use. This model is suitable for both indoor and outdoor use.
- Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar coverings. Arrange cord away from traffic area and where it will not be tripped over.
- To disconnect heater, turn controls to off, then remove plug from outlet.
- Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the heater.
- To prevent a possible fire, do not block air intakes or exhaust in any manner.
- A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are used or stored.
- This heater is equipped with an overheat protection feature that automatically shuts off the unit if it detects excessive temperature. If this occurs, unplug the heater, wait for it to cool down, and then plug it back in.
- The TRUSTECH electric patio heater does not produce carbon dioxide (CO2), eliminating the need for dangerous tanks, plumbing, or special ventilation.
- Ensure the heater is mounted securely and at a safe distance from combustible materials.
- This product is ETL certified, ensuring it meets recognized safety standards.
3. Product Overview
The TRUSTECH Infrared Patio Heater provides efficient and targeted heating using advanced infrared technology. It features a durable design suitable for various environments.
3.1 Components
- Infrared Heater Unit
- Remote Control
- Mounting Brackets (4 included)
- User Manual
3.2 Key Features
- Advanced Infrared Technology: Utilizes carbon fiber gold-coated tubes for efficient and cost-effective heating.
- Adjustable Heat Settings: Three power levels (500W, 1000W, 1500W) to suit different heating needs.
- Remote Control: Convenient operation from a distance.
- Timer Function: Allows setting an automatic shut-off time for up to 12 hours.
- Overheat Protection: Automatically shuts off the heater if it overheats, enhancing safety.
- Quiet Operation: Designed for minimal noise during use.
- Versatile Use: Suitable for both indoor and outdoor environments such as patios, garages, backyards, bedrooms, and living rooms.
- ETL Certified: Meets high safety and quality standards.



4. Setup and Installation
The TRUSTECH Infrared Patio Heater is designed for wall-mount installation. The package includes all necessary brackets for a straightforward setup.
4.1 Wall Mounting Instructions
- Choose a Location: Select a suitable wall location, ensuring it is away from flammable materials and has access to a power outlet. The heater should be mounted at a height that allows for effective heat distribution and prevents accidental contact.
- Mark Drilling Points: Use the provided mounting brackets as a template to mark the drilling points on the wall. Ensure the marks are level.
- Drill Holes: Drill holes at the marked points. Insert wall anchors if necessary, depending on your wall material.
- Attach Brackets: Securely attach the mounting brackets to the wall using the provided screws.
- Mount the Heater: Carefully attach the heater unit to the installed brackets. Ensure it is firmly seated and stable. The brackets allow for adjustment of the heater's angle.
- Connect Power: Plug the heater into a grounded electrical outlet. Ensure the voltage matches the heater's requirements (120 Volts).
Important: Always ensure the heater is securely mounted before operation. If you are unsure about the installation process, consult a qualified electrician.


5. Operating Instructions
Your TRUSTECH Infrared Patio Heater can be operated using the included remote control.
5.1 Remote Control Functions

- Power Button (⏻): Press to turn the heater ON or OFF.
- Heat Setting Buttons (500W, 1000W, 1500W): Press the corresponding button to select the desired heat output.
- Timer Button (◷): Press to activate the timer function. Each press will cycle through available timer settings (e.g., 1 hour, 2 hours, up to 12 hours). The heater will automatically shut off after the set time.
5.2 General Operation
- Ensure the heater is properly installed and plugged into a grounded power outlet.
- Press the Power button on the remote control to turn on the heater. The display on the heater will illuminate.
- Select your desired heat level (500W, 1000W, or 1500W) using the corresponding buttons on the remote.
- If desired, set the timer for automatic shut-off.
- To turn off the heater, press the Power button again.

6. Maintenance
Regular maintenance ensures the longevity and efficient operation of your heater.
6.1 Cleaning
- Always unplug the heater and allow it to cool completely before cleaning.
- Wipe the exterior surfaces with a soft, damp cloth. Do not use abrasive cleaners or solvents.
- Ensure no water or liquids enter the heater's internal components.
- Periodically check the power cord for any signs of damage.
6.2 Storage
When not in use for extended periods, store the heater in a cool, dry place, preferably in its original packaging, to protect it from dust and damage.
7. Troubleshooting
If you encounter issues with your TRUSTECH Infrared Patio Heater, refer to the following troubleshooting guide:
| Problem | Possible Cause | Solution |
|---|---|---|
| Heater does not turn on. | No power supply. Power button not pressed. | Check if the power cord is securely plugged into a working outlet. Press the Power button on the remote control. |
| Heater turns on but no heat. | Overheat protection activated. Heating element issue. | Unplug the heater, allow it to cool for 10-15 minutes, then plug it back in. Ensure no obstructions are blocking airflow. If the issue persists, contact customer support. |
| Remote control not working. | Dead batteries. Obstruction between remote and heater. | Replace the batteries in the remote control. Ensure there is a clear line of sight between the remote and the heater's receiver. |
| Heater makes unusual noise. | Loose components. | Turn off and unplug the heater immediately. Contact customer support. |
If the problem persists after attempting these solutions, please contact TRUSTECH customer support for assistance.
8. Specifications
| Feature | Specification |
|---|---|
| Brand | TRUSTECH |
| Model Number | NXW-1500R-22 |
| Heat Output | 1500 Watts |
| Voltage | 120 Volts |
| Heat Settings | 500W, 1000W, 1500W (3 levels) |
| Dimensions (L x W x H) | 27.6 x 9.5 x 5.6 inches |
| Item Weight | 6.54 pounds |
| Mounting Type | Wall Mount |
| Special Features | Infrared Technology, Remote Control, Timer Function, Overheat Protection, Quiet Operation, ETL Certified |
| Indoor/Outdoor Usage | Indoor, Outdoor |
| Fuel Type | Electric |
9. Warranty and Support
For warranty information and customer support, please refer to the documentation included with your purchase or visit the official TRUSTECH website. Ensure you have your model number (NXW-1500R-22) and proof of purchase available when contacting support.
The product is ETL certified, indicating compliance with North American safety standards.





