1. Introduction
This manual provides detailed instructions for the installation, operation, and maintenance of your SV3C C13 PTZ Outdoor Security Camera. Please read this manual thoroughly before use to ensure proper functionality and safety. This camera is designed for outdoor surveillance, offering features such as 1080P resolution, Pan-Tilt-Zoom capabilities, Wi-Fi connectivity, auto-tracking, color night vision, two-way audio, and human motion detection.
2. Package Contents
Verify that all items listed below are included in your package. If any items are missing or damaged, please contact customer support.
- SV3C C13 PTZ WiFi Camera
- Power Adapter
- WiFi Antenna
- Mounting Screws and Wall Plugs
- User Manual
- Reset Pin
Image: Contents of the SV3C C13 PTZ camera package, including the camera, power adapter, antenna, mounting hardware, and user manual.
3. Product Overview
Familiarize yourself with the main components of your SV3C C13 camera.
Image: Front view of two SV3C C13 PTZ cameras, showing the lens, LED lights, and antennas.
Key Components:
- Camera Lens: Captures 1080p video.
- Infrared/White Light LEDs: Provide illumination for night vision modes.
- Microphone: For audio input during two-way communication.
- Speaker: For audio output during two-way communication and alarms.
- Antennas: For Wi-Fi connectivity.
- Power Port: Connects to the power adapter.
- SD Card Slot: For local video storage (supports up to 128GB, not included).
- Reset Button: Used to restore factory settings.
Image: A close-up view of the camera's underside, highlighting the TF (SD) card slot and the reset button.
4. Setup
4.1 Physical Installation
- Choose a Location: Select an outdoor location that provides the desired viewing angle and is within range of your Wi-Fi network. Ensure the camera is protected from direct heavy rain if possible, despite its IP65 rating.
- Mounting: Use the provided mounting screws and wall plugs to securely attach the camera to a wall or ceiling.
- Connect Power: Connect the power adapter to the camera's power port and plug it into an electrical outlet.
Image: The SV3C C13 PTZ camera mounted on an exterior wall, demonstrating its pan and tilt capabilities controlled via a smartphone app.
4.2 App Installation and Wi-Fi Connection
- Download App: Download and install the "CamHi" or "CamHipro" app from your smartphone's app store (iOS App Store or Google Play Store).
- Account Registration: Open the app and register for a new account or log in if you already have one.
- Add Camera:
- Power on the camera.
- In the app, tap the "+" icon to add a new device.
- Follow the on-screen instructions to connect the camera to your 2.4GHz Wi-Fi network. Ensure your phone is also connected to the 2.4GHz network during setup.
- If connection fails, try resetting the camera by pressing the reset button with the provided pin for a few seconds until you hear a prompt.
- Initial Configuration: Once connected, you can set a new password for the camera and configure basic settings.
Image: A smartphone displaying the CamHipro app interface, showing various camera control options and live feed.
5. Operation
5.1 Remote View and PTZ Control
Access the live feed from your camera anytime, anywhere via the CamHi/CamHipro app. Use the on-screen controls to pan (horizontal rotation up to 360°), tilt (vertical rotation up to 90°), and digitally zoom the camera view.
Image: The SV3C C13 PTZ camera illustrating its 360-degree horizontal and 90-degree vertical rotation range.
5.2 Night Vision Modes
The camera offers three night vision modes for optimal visibility in low-light conditions:
- Infrared Night Vision (Black & White): Standard mode using infrared LEDs for clear black and white images in complete darkness.
- Color Night Vision: Utilizes white light LEDs to provide full-color images even in very low light.
- Smart Night Vision (Automatic): The camera intelligently switches between infrared and color night vision based on detected motion or light conditions.
Image: The SV3C C13 PTZ camera providing a clear, full-color view of a house at night, showcasing its color night vision capability.
5.3 Two-Way Audio
The built-in microphone and speaker enable two-way communication. You can listen to the environment around the camera and speak through the camera using the app on your smartphone.
Image: A person at a door interacting with someone via the camera's two-way audio, with a speech bubble indicating communication.
5.4 Motion Detection and Alarms
The camera features advanced humanoid detection and auto-tracking. When a human shape is detected, the camera can:
- Push Notifications: Send text notifications to your phone via the CamHi/CamHipro app.
- Email Snapshots: Send image snapshots to your configured email address.
- Record to SD Card: Automatically record video footage to the inserted SD card.
- Audible Alarm: Emit an alarm sound from the camera to deter intruders.
- Auto Tracking: The camera will automatically pan and tilt to follow the detected human movement.
You can customize detection areas, schedules, and sensitivity settings within the app to minimize false alarms.
Image: The SV3C C13 camera detecting human figures in a driveway at night, with a smartphone displaying a motion alarm notification from the CamHipro app.
5.5 Recording and Storage
The camera supports 24/7 continuous recording to a local Micro SD card (up to 128GB, not included). Recorded footage can be accessed and reviewed through the mobile application.
Image: A smartphone screen displaying the playback interface of the camera app, showing a timeline for 24/7 recording and specific dates.
5.6 Compatibility
The SV3C C13 camera supports ONVIF conformance, allowing integration with Network Video Recorders (NVRs) and third-party surveillance software such as Blue Iris, iSpy, Zoneminder, and Synology. It also supports RTSP and FTP protocols.
Image: The SV3C C13 camera connected to various platforms, including CamHi/CamHipro apps, ONVIF NVRs, and PC software like HiP2P, Blue Iris, and iSpy.
6. Maintenance
- Cleaning: Periodically clean the camera lens with a soft, dry cloth to ensure clear image quality. Do not use harsh chemicals.
- Firmware Updates: Check the CamHi/CamHipro app regularly for firmware updates to ensure optimal performance and security.
- Power Supply: Ensure the power adapter and cable are free from damage.
- SD Card: If using an SD card, consider formatting it periodically through the app to maintain performance.
7. Troubleshooting
Q: The camera cannot connect to Wi-Fi.
A:
- Ensure your Wi-Fi network is 2.4GHz. The camera does not support 5GHz Wi-Fi.
- Verify the Wi-Fi password is correct.
- Place the camera closer to your Wi-Fi router during initial setup.
- Reset the camera using the reset button and try the setup process again.
Q: No application alarm push notifications.
A:
- Check the alarm push settings within the CamHi/CamHipro app.
- Ensure your phone's operating system has granted notification permissions to the app.
- Verify that motion detection is enabled and configured correctly.
Q: How to obtain the camera's IP address?
A:
- Via App: In the CamHi or CamHipro app, navigate to Settings > Device Information > IP Address.
- Via Computer: Download the search tool for HX series from the SV3C website. Ensure the camera and computer are on the same local area network (LAN).
Q: The security camera is incompatible with my NVR.
A:
- Confirm your NVR supports ONVIF protocol.
- Access the camera's web interface via its IP address in a browser. Log in and change the camera's IP address to a static IP. Ensure the camera and NVR are on the same LAN and network segment.
- When adding the camera to the NVR, use the following settings:
- Add Method: Manual
- Agreement: ONVIF
- Management Port: 80
8. Specifications
| Model | C13 |
| Video Capture Resolution | 1080p |
| Connectivity Technology | Wireless (Wi-Fi 2.4GHz) |
| Pan/Tilt Range | Horizontal 360°, Vertical 90° |
| Night Vision Range | Up to 100 feet (30 meters) |
| Night Vision Modes | Infrared, Color, Smart (Automatic) |
| Storage | Micro SD card (up to 128GB, not included) |
| Two-Way Audio | Yes (Built-in microphone and speaker) |
| Motion Detection | Humanoid Detection, Auto Tracking |
| Waterproof Rating | IP65 |
| Operating Temperature | -20°C to +60°C (-4°F to +140°F) |
| Power Source | Corded Electric (12V) |
| Dimensions (L x W x H) | 4.13 x 7.48 x 3.54 inches |
| Weight | 1.68 pounds (0.76 kg) |
9. Warranty and Support
For any issues encountered during the use of this product, or if you are not satisfied, please contact SV3C after-sales support directly. They will provide assistance and solutions.
Please refer to the official SV3C website for the most up-to-date warranty information and contact details.
